Westminster Bridge Road, Lambeth, London, SE1 7UT, United Kingdom
#274 of 1,014 hotels in London
Guests' ChoiceBased on 16713 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.5
Facilities
8.5
Staff
8.6
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 28 May 2024
Jonathan
United KingdomThe digital key could be better. May have the option to add to Apple wallet rather going through the app. Found it a bit of a pain when using the lifts to the room.
Online check in and out was simple and straightforward. Room was lovely and bed very comfy.
Stayed in May 2024
Reviewed: 28 May 2024
Lucy
United KingdomThere was a fire drill at 7:30 on bank holiday Monday. We know this cannot be helped but staff were useless. The fire exit stair way was clogged up and not moving. A staff member was pushing through everyone and not even telling us what was going on. We got outside after 25 minutes and pretty much all staff were safely outside! We were trying to call reception to see if this was a drill but they were already outside. Just a joke and really needs to be looked at, or this would be very dangerous had it been a real fire.
It was in a good location.
Stayed in May 2024
Reviewed: 27 May 2024
Ian
United KingdomExpensive, to say not enough towels or complimentary bathroom products for a family of four, also poor quality complimentary teas and coffee. Things just generally did not match the price
Good location
Stayed in May 2024
Reviewed: 27 May 2024
Hazem
EgyptJust one thing happened during our stay which about fire alarm and internal announcement to evacuate the building immediately, we all moved in the same time to the stairs but unfortunately we stacked at the stairs without moving due to very bad evacuation plan/facilities and it was a very risky situation and so dangerous than to stay in our rooms.
Location, room size and cleaning
Stayed in May 2024
Reviewed: 27 May 2024
Belinda
AustraliaRoom wasn’t as clean as it could have been. We chose to only have it cleaned once during our stay however think all they did was change towels. There were crumbs on floor that didn’t get vacuumed and washing of dishes was pretty average
Location and room size
Stayed in May 2024
Reviewed: 27 May 2024
Naveed
United KingdomI rang twice and was told twice they have disabled parking spots. It turns out they don’t and I was charged £65 to park my own car, which I had to squeeze in between tight spots on the pavement. No consideration towards people with needs and weren’t informed of the charges until parked up and didn’t have a choice
Location.
Stayed in May 2024
Reviewed: 27 May 2024
Andrea
United KingdomConfusion when room key wouldnt open door. Im in a wheelchair so awkward going back down to reception. Not a major problem though
Excellent hotel. Easy disabled access. Fantastic meal in the evening.
Stayed in April 2024
Reviewed: 27 May 2024
Pimratchada
ThailandThe location is closed to the meeting venue, which is Queen Elizabeth II Centre.
Stayed in May 2024
Reviewed: 26 May 2024
Stewart
United KingdomUnfortunately very noisy room , given a twin when booked a double . Got next to no sleep
Great location , clean , nice bar area
Stayed in May 2024
Reviewed: 26 May 2024
Lynn
United StatesThe maids told us they were too busy to clean our room in a timely manner (it was 3 pm!) because they were so many VIPs they had to get to first. And getting bottles of water was like pulling teeth! We even offered to pay for them, but apparently since we’d gotten two free bottles of water at check-in (they made a huge deal about that, too, like we should be so grateful) it was problematic. These two incidences left a bad taste.
Location, size of room
Stayed in May 2024
Reviewed: 26 May 2024
H
United KingdomRoom did not have water, toilet paper and bathroom bin was not emptyies. Sofa bed was still open!
Breakfast self service. Not bad at all
Stayed in May 2024
Reviewed: 25 May 2024
Dariusz
PolandInternal window is actually cheating a bit, no sunlight. Bamboo forrest inside of building.
Location, close to city center, quality of room.
Stayed in May 2024
Reviewed: 25 May 2024
Lukas
GermanyThe breakfast was really not to our taste- but I suppose that may be individual. However we felt disappointed, especially for this money and especially given that it is a chain and we had been to other Hotels of the same type and had much better experiences. Also the fact that u had to prebook a 30min slot for the pool (although it was basically empty the whole day) was ridiculous.
The location was wonderful.
Stayed in May 2024
Reviewed: 24 May 2024
Kim
United KingdomClose proximity to central London. Good views of London embankment.
Stayed in May 2024
Reviewed: 24 May 2024
Mary
IrelandCheck in very slow
Stayed in April 2024
Reviewed: 24 May 2024
Whitley
United KingdomGreat location. Quality hotel. Very convenient with the self check in and out using the QR code key.
Stayed in March 2024
Reviewed: 24 May 2024
Marianne
United KingdomThe breakfast was not good value at £25
The room was lovely and located exactly as requested
Stayed in April 2024
Reviewed: 24 May 2024
Hallett
United KingdomNothing
The location was fabulous, hotel was lovely and the staff very helpful. 35 pounds for three course meal which tasted lovely was so reasonable. Has a super swimming pool and spa facilities. Booked up to go again next year but for a longer stay. The hotel even gave me a bottle of wine as it was my 70th birthday
Stayed in May 2024
Reviewed: 23 May 2024
Julie
United KingdomOver priced Not much teas coffee milk in room
Great location. Nice hotel. Exceptional staff
Stayed in May 2024
Reviewed: 23 May 2024
Tania
United KingdomNothing
The receptionist was fantastic - we got early check in at 10 am and an upgrade. This never happens any more so was hugely impressed!
Stayed in May 2024
Reviewed: 22 May 2024
Evgeny
GermanyThe breakfast is expensive and not worth the money and the time!!! Go and eat something outside in one of the nearby restaurants! The pool has to be booked in advance and is only for an hour!!!
The location is perfect, the room is large , we actually had a separate room for the children.
Stayed in March 2024
Reviewed: 22 May 2024
Margaret
South AfricaValue for money and good public spaces to spend time inwhen needed
Breakfast was fine
Stayed in May 2024
Reviewed: 21 May 2024
Laura
BelgiumThe room smelled a bit like smoke
Amazing location right across from Big Ben, beside the London Eye. 20 mins walk from Covent Garden/Leicester square Comfortable large beds, bathroom with bathtub and a separate shower. Very helpful staff.
Stayed in May 2024
Reviewed: 20 May 2024
Greg
United Kingdomoverall good hotel in great location
Stayed in May 2024
Reviewed: 19 May 2024
Paula
BrazilThe rooms are very dark so not great for working.
Location is great and the staff were very kind this time because it was less busy I believe. When the hotel is crowded is tends to be a bit stressful.
Stayed in May 2024
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