Westminster Bridge Road, Lambeth, London, SE1 7UT, United Kingdom
#279 of 1,015 hotels in London
Guests' ChoiceBased on 16951 hotel reviews
8.3Cleanliness
8.6
Comfort
8.6
Location
9.5
Facilities
8.5
Staff
8.6
Value for money
7.7
Free WiFi
8.6
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End of dialog contentReviewed: 26 May 2024
Stewart
United KingdomUnfortunately very noisy room , given a twin when booked a double . Got next to no sleep
Great location , clean , nice bar area
Stayed in May 2024
Reviewed: 26 May 2024
Lynn
United StatesThe maids told us they were too busy to clean our room in a timely manner (it was 3 pm!) because they were so many VIPs they had to get to first. And getting bottles of water was like pulling teeth! We even offered to pay for them, but apparently since we’d gotten two free bottles of water at check-in (they made a huge deal about that, too, like we should be so grateful) it was problematic. These two incidences left a bad taste.
Location, size of room
Stayed in May 2024
Reviewed: 26 May 2024
H
United KingdomRoom did not have water, toilet paper and bathroom bin was not emptyies. Sofa bed was still open!
Breakfast self service. Not bad at all
Stayed in May 2024
Reviewed: 25 May 2024
Dariusz
PolandInternal window is actually cheating a bit, no sunlight. Bamboo forrest inside of building.
Location, close to city center, quality of room.
Stayed in May 2024
Reviewed: 25 May 2024
Lukas
GermanyThe breakfast was really not to our taste- but I suppose that may be individual. However we felt disappointed, especially for this money and especially given that it is a chain and we had been to other Hotels of the same type and had much better experiences. Also the fact that u had to prebook a 30min slot for the pool (although it was basically empty the whole day) was ridiculous.
The location was wonderful.
Stayed in May 2024
Reviewed: 24 May 2024
Kim
United KingdomClose proximity to central London. Good views of London embankment.
Stayed in May 2024
Reviewed: 24 May 2024
Mary
IrelandCheck in very slow
Stayed in April 2024
Reviewed: 24 May 2024
Whitley
United KingdomGreat location. Quality hotel. Very convenient with the self check in and out using the QR code key.
Stayed in March 2024
Reviewed: 24 May 2024
Marianne
United KingdomThe breakfast was not good value at £25
The room was lovely and located exactly as requested
Stayed in April 2024
Reviewed: 24 May 2024
Hallett
United KingdomNothing
The location was fabulous, hotel was lovely and the staff very helpful. 35 pounds for three course meal which tasted lovely was so reasonable. Has a super swimming pool and spa facilities. Booked up to go again next year but for a longer stay. The hotel even gave me a bottle of wine as it was my 70th birthday
Stayed in May 2024
Reviewed: 23 May 2024
Julie
United KingdomOver priced Not much teas coffee milk in room
Great location. Nice hotel. Exceptional staff
Stayed in May 2024
Reviewed: 23 May 2024
Tania
United KingdomNothing
The receptionist was fantastic - we got early check in at 10 am and an upgrade. This never happens any more so was hugely impressed!
Stayed in May 2024
Reviewed: 22 May 2024
Evgeny
GermanyThe breakfast is expensive and not worth the money and the time!!! Go and eat something outside in one of the nearby restaurants! The pool has to be booked in advance and is only for an hour!!!
The location is perfect, the room is large , we actually had a separate room for the children.
Stayed in March 2024
Reviewed: 22 May 2024
Margaret
South AfricaValue for money and good public spaces to spend time inwhen needed
Breakfast was fine
Stayed in May 2024
Reviewed: 21 May 2024
Laura
BelgiumThe room smelled a bit like smoke
Amazing location right across from Big Ben, beside the London Eye. 20 mins walk from Covent Garden/Leicester square Comfortable large beds, bathroom with bathtub and a separate shower. Very helpful staff.
Stayed in May 2024
Reviewed: 20 May 2024
Greg
United Kingdomoverall good hotel in great location
Stayed in May 2024
Reviewed: 19 May 2024
Paula
BrazilThe rooms are very dark so not great for working.
Location is great and the staff were very kind this time because it was less busy I believe. When the hotel is crowded is tends to be a bit stressful.
Stayed in May 2024
Reviewed: 19 May 2024
Eleanor
United KingdomWe were given an accessible room as ours wasn’t ready. We were fine with this but the toilet broke on the last night and the carpet was wet outside the bathroom the entire time. There was food stains in the fridge as well.
Excellent location and the staff were very friendly
Stayed in May 2024
Reviewed: 19 May 2024
Katerina
Czech RepublicPoor breakfast, quite expensive.
Perfect location, nice view of the Westminster Bridge and Palace, also Big Ben.
Stayed in May 2024
Reviewed: 18 May 2024
Michelle
United StatesThe lobby smelled like a men’s department store cologne area. The theme is very dark (black and red) and lighting poor.
The property was very clean and rooms were larger than most. Great location! The hotel was near Big Ben, and the London Eye.
Stayed in May 2024
Reviewed: 18 May 2024
Marc
AustraliaBreakfast area is a bit small and chaotic
Very good location. Modern and clean hotel. Good bar and food options Illy coffee downstairs was good
Stayed in May 2024
Reviewed: 17 May 2024
Mustafa
JordanNon
Every thing
Stayed in May 2024
Reviewed: 17 May 2024
Catherine
United StatesBreakfast was expensive for a standard eggs, sausage and beans buffet. When I asked, the staff did make me a healthier a la carte option, that I had seen on the in room dining options, but I feel as if, for that price, there should have been other choices offered
The staff were friendly and helpful. My room was a good size and very clean and you can't beat the location
Stayed in May 2024
Reviewed: 16 May 2024
Howard
United StatesFor the price I got an interior room who windows looked at another window.
Location was excellent, hotel was well maintained
Stayed in May 2024
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