Church Road, Southend-on-Sea, SS1 2AL, United Kingdom
#9 of 12 hotels in Southend-on-Sea
Guests' ChoiceBased on 4078 hotel reviews
6.8Cleanliness
7.0
Comfort
7.2
Location
9.0
Facilities
6.9
Staff
8.4
Value for money
6.6
Free Wifi
7.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 26, 2024
John
IrelandThe breakfast was less than average, breakfast staff not very helpful. It took 4 hours to get an iron sent to the room.
View was good, The bar manager Clair, was fantastic, very professional and very friendly.
Stayed in May 2024
Reviewed: May 25, 2024
Elizabeth
United KingdomThe rooms had a stuffy smell, the carpets although clean were dreadfully stained. The air con didn't work so we were provided with small electric radiators.
Position and view. The size of the room was good. The entrance reception was grand.
Stayed in April 2024
Reviewed: May 24, 2024
Josie
United KingdomAircon not working. Windows could not be opened on a hot sticky day. Staff said they would help but did not arrive until next day having spent hot sticky airless night. Car park expensive.
Food good. Large room. Staff excellent help.
Stayed in May 2024
Reviewed: May 23, 2024
Robert
United KingdomWe paid for a room upgrade and there were no wardrobes just a couple of hangers. The room was large but not enough plug sockets.
The location was absolutely spot on right on the sea front near to everything.
Stayed in May 2024
Reviewed: May 19, 2024
Thomas
United KingdomAir con didn’t work , only 1 pillow on the bed, breakfast chaotic, restaurant hot. Room hot, window did not open at all so we could get some air in because of it being so hot. Would hate to go there in the summer.
Clean, staff friendly
Stayed in May 2024
Reviewed: May 19, 2024
Gary
United KingdomIf con not working 😢
Good location, friendly and helpful staff
Stayed in May 2024
Reviewed: May 17, 2024
Ian
United KingdomCouldn't open the balcony door. The bed was average, but the pillows were poor. It was like a cheaper Premier Inn.
It's a lovely old hotel. And the staff were great!
Stayed in May 2024
Reviewed: May 13, 2024
Sharma
United KingdomCleanliness, there are many flies in my room, the mattress is not a full double bed but 2 single bed joint together.
Staff is very friendly and helpful.
Stayed in May 2024
Reviewed: May 12, 2024
Gary
United KingdomThe price speaks for Itself it does need some work doing. The team were aware and offered a free drink at check in. The room was clean. The hotel does need to sort out the bedding people need 2 pillows and our pillows were like sand bags.
Great location close to everything and probably the best value hotel in Southend travelodge is more expensive and not as good. The staff are always very friendly and helpful which makes it. Balcony was a nice feature
Stayed in May 2024
Reviewed: May 12, 2024
Wendy
United KingdomNothing everything was fine.
Choice of breakfast was great, staff warm and welcoming, couldn’t fault it.
Stayed in May 2024
Reviewed: May 12, 2024
Deborah
United KingdomReception was not very friendly. Some stains on the floor and had to ask for more milk and coffee as was not replemished.
The location was great and they allowed dogs. Loved the dog bed and water bowl in room. The bar was good and bar staff friendly.
Stayed in May 2024
Reviewed: May 10, 2024
Simon
United KingdomParking is expensive.
Friendly staff, great value.
Stayed in April 2024
Reviewed: May 10, 2024
Liju
United Arab EmiratesThe room carpets were old. A fridge could have been added.
Location next to the pier. Views from the hotel of the south end on sea pier. Breakfast was good with the pier views. Great to stay with kids as near to all the fun activities. I had an issue with my family room. Staff were proactive in sorting it out and gave me a breakfast voucher to make up for the issue.
Stayed in May 2024
Reviewed: May 8, 2024
Lee
United KingdomUpgraded our room but the email didn't tell you it was per night and not just one amount.. And though it was for a superior room but it was for sea view.
Well located
Stayed in May 2024
Reviewed: May 7, 2024
Helen
United KingdomRoom 523 had a very stained carpet and little atmosphere. A bath robe would have been useful (guess discontinued due to theft?)
The staff were great, friendly, helpful and apologies when things weren’t up to their standards, Especially the regular guy on the front desk (Callum?) fantastic sea views and quiet! Freshly cooked breakfast and muesli with all the extras - breakfast with a view was a joy.
Stayed in May 2024
Reviewed: May 6, 2024
Olivia
United KingdomThere was a few stains on the carpert
Location was good and staff were friendly.
Stayed in May 2024
Reviewed: May 6, 2024
Sam
United KingdomThe bed ... And the heat in the room
Great location.. car park bang opposite the hotel , clean
Stayed in May 2024
Reviewed: May 6, 2024
Ingrid
United KingdomOnly one pillow provided (I know you could ask for more but it seemed a bit of a faff), due to Health and Safety reasons there was no access to the balcony, bar staff member was a bit rude.
Excellent seafront location, good sized room and comfortable bed.
Stayed in April 2024
Reviewed: May 6, 2024
Deborah
United KingdomWe were not initially given the room we had booked, though our room was changed when we complained. i think this was because we had booked via Booking.com. In general room and hotel decor is very tired and needs a refresh. Breakfast service on Sunday morning was not as good as on Saturday - the buffet choices were not replenished very quickly.
Seafront location was convenient to town and a short walk to the Cliffs Pavillion. Our corner room was very clean and had a lovely Seaview. Tho we overlooked the amusement park, we were not too bothered by noise after 10 p.m. The gym is well-stocked and not very busy. The buffet breakfast was excellent - a lot of choice and eggs cooked to order.
Stayed in May 2024
Reviewed: May 5, 2024
Toni
United KingdomWe had to ask repeatedly for pillows and the remote control for the TV and the phone in the room wasn't working so had to keep going down 5 floors
Breakfast was good, Seaview was lovely , staff were really friendly and welcoming
Stayed in May 2024
Reviewed: May 5, 2024
Onie
United KingdomWe were given a non smoking room yet the room smelt badly of smoke
The locations. Staff were friendly
Stayed in April 2024
Reviewed: May 5, 2024
Laura
United KingdomThe bed was so uncomfortable
The room size
Stayed in May 2024
Reviewed: April 28, 2024
Lesley
United Kingdomwe have been staying here for years , it is badly in need of renovation. Carpets badly stained , impossible to get toiletries out of the shower dispensers .
the location to the town and sea front
Stayed in April 2024
Reviewed: April 28, 2024
Megan
United Kingdombalcony area of rooms need redoing very old and dirty
good location,great sea view,clean and comfy,great size room
Stayed in February 2024
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