Mary Ann Street, Cardiff, CF10 2JH, United Kingdom
#36 of 46 hotels in Cardiff
Guests' ChoiceBased on 6245 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
9.3
Facilities
7.7
Staff
8.8
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 13 May 2024
Patrick
United KingdomRoom wasn’t services during our stay and some minor room maintenance issue
Great location and friendly staff
Stayed in May 2024
Reviewed: 12 May 2024
Maggie
United KingdomBed was very comfortable. Breakfast was fabulous
Stayed in April 2024
Reviewed: 11 May 2024
Patricia
United KingdomNoise from outside
The reception area and bar, convenience to amenities
Stayed in May 2024
Reviewed: 10 May 2024
Scott
United KingdomYou have to pay for parking and it’s £25
Stayed in May 2024
Reviewed: 9 May 2024
Sharon
United KingdomRestaurant
Good team but didn't like separate breakfast room
Stayed in April 2024
Reviewed: 9 May 2024
Liesl
United KingdomPoor shower, hardly any towels. Parts of room were run down. Poor lighting. Plugs would not fit in sockets
Ideal location. We were going to a concert and hotel was over the road
Stayed in May 2024
Reviewed: 9 May 2024
Emma
United KingdomNot enough pillows 😊😊
The location was perfect for our trip
Stayed in May 2024
Reviewed: 9 May 2024
Stephen
United KingdomBlood stains? On floor yuk.
So convenient. Literally across the road from Utility Arena and reasonable 24h parking minutes away.
Stayed in May 2024
Reviewed: 7 May 2024
Stephanie
United KingdomRoom decor old fashioned.
Really friendly and helpful staff
Stayed in May 2024
Reviewed: 7 May 2024
Alex
United KingdomGood room near the centre of Cardiff. Staff were very helpful and on hand, nice bar in the hotel.
Stayed in May 2024
Reviewed: 6 May 2024
Nicola
United KingdomDated and lack of sockets. (Could do with one by the bed.) No hand towels Only one lift working which took forever. Price increases when events being held in Cardiff but hotel itself does not warrant such a price hike. No mushrooms with breakfast
Great location. Helpful staff. Beautiful lobby
Stayed in May 2024
Reviewed: 6 May 2024
Vincent
United KingdomExcellent facilities and very friendly staff. Good location
Stayed in April 2024
Reviewed: 5 May 2024
David
United KingdomConvenient
Stayed in May 2024
Reviewed: 5 May 2024
Hannah
IrelandI didn't like the steam at the bed room window And we couldn't open it The lift going up was at times very poor.
reception Breakfast and dinner room Bed room
Stayed in May 2024
Reviewed: 5 May 2024
Lee
United KingdomThat you couldn't tell what floor the lift was on why you were waiting,
Proximity to the town centre and the reason we were in Cardiff
Stayed in April 2024
Reviewed: 4 May 2024
Neil
United KingdomBedroom and bathroom very tired and needs updating. Broken toilet seat and we found hairs in the sink and shower so wasn't cleaned properly .
Location, friendly staff.
Stayed in May 2024
Reviewed: 4 May 2024
Woodland
United KingdomThe faculties are very dated, which gives it a sense of poor cleanliness. The cost of the room is not reflective of the facultie. Small pillows and only one
Staff are always fantastic and friendly. Location and parking ideal
Stayed in May 2024
Reviewed: 4 May 2024
Patricia
United KingdomThe WiFi wasn't great, and although the room was very clean it was a bit dated, could do with a spruce up, bathroom door was chipped underneath and the whole bathroom needs modernizing.
The location was great, we had a special offer on our breakfast for £14.95 buy one get one free if you booked it the day before. The staff were very pleasant and friendly and the breakfast staff were definitely on the ball.
Stayed in May 2024
Reviewed: 4 May 2024
Bianca
United KingdomBar staff
Location is great
Stayed in April 2024
Reviewed: 3 May 2024
Tracey
United KingdomLovely clean room. Brilliant location. We were able to check in earlier than planned. Lovely bar staff 👌
Stayed in May 2024
Reviewed: 3 May 2024
Strevens
United KingdomNothing
Location, facilities, value for money, good breakfasts, reasonable food menu
Stayed in May 2024
Reviewed: 1 May 2024
Ingrid
United KingdomNothing
Location in the centre of Cardiff and near shopping centre and walking distance to all shops. Really comfortable beds and staff were helpful
Stayed in May 2024
Reviewed: 30 April 2024
William
United KingdomUnder-used so lacking some TLC. Restaurant closed on Sundays with limited, expensive choices at other times. Breakfast quality poor. Housekeeping staff looked miserable - they could do with some TLC too!
Very convenient. Quiet. Helpful reception staff. Large rooms.
Stayed in April 2024
Reviewed: 30 April 2024
Theresa
United KingdomShower not very good. Took ages to get shampoo out of my hair. Left note on door for room cleaning but didn't happen. Had to seek out staff for teas and coffee for next morning.
Lovely hotel. Buffet breakfast was delicious. Staff were friendly and attentive. Great location for all attractions. Complimentary conditioner and confectionary in reception area.
Stayed in April 2024
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