78 - 82 Westbourne Terrace, Westminster Borough, London, W2 6QA, United Kingdom
#822 of 1,008 hotels in London
Guests' ChoiceBased on 4739 hotel reviews
6.9Cleanliness
7.4
Comfort
7.4
Location
8.7
Facilities
6.9
Staff
8.4
Value for money
6.9
Free WiFi
7.5
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End of dialog contentReviewed: 26 September 2024
Gary
AustraliaThe rooms are very compact
Location - Less than a five minute walk from Paddington station, easy stroll to Hyde Park.
Stayed in September 2024
Reviewed: 22 September 2024
Richard
Abkhazia, GeorgiaThe room was not as the picture described outdated plugs in the room. Some didn't work for the money we spent, it could have been better the life was very hit and missed so used the stairs
The location and the staff were very friendly
Stayed in September 2024
Reviewed: 19 September 2024
Raquel
United StatesIt can get a bit noisy due to the traffic on the street.
The room was comfortable though the typical smaller size of European hotels. The bathroom had all the necessary amenities, including a rubber mat for the shower. The room had a working refrigerator and safety box. Nice touches were a basket of fruit expecting us on arrival, a variety of biscuits and coffeee and tea every day. The breakfast buffet included more fresh fruit than any of the other hotels where we stayed. It also had the traditional English breakfast and a selction of cheese, yogurt and cold cuts. The location is very convenient: walking dustance from Paddington (and the Heathrow Express from the airpot), easy access to tube and buses, walking distance to Kensington Park.
Stayed in September 2024
Reviewed: 18 September 2024
Machanick
AustraliaThe kitchen area looked a bit worn.
The location was great for Paddington station.
Stayed in September 2024
Reviewed: 17 September 2024
Carl
United KingdomThe bar was closed which was a shame
I was checked in early as I arrived earlier than 3pm. I was greeted by Stella who managed to get me in early and also upgraded my room free of charge.
Stayed in September 2024
Reviewed: 14 September 2024
Li
United StatesThe size of the room and the narrow hall way to move around with luggage. The evaluator was small too. With 4 luggage and 2 of us. there was no room for others to get on.
The room was definitely smaller than I expected for the room price. It is quite w/o a doubt. I think it was okay in terms of public transportation near the hotel. It was within walking distance to many food establishments. we did not try their breakfast. the staff was very friendly
Stayed in August 2024
Reviewed: 11 September 2024
Joanne
United KingdomMy only issue was lots of walking movement in the room above me, very noisy floorboards.
Great location, very friendly welcome, clean room, comfy bed, good shower and free room upgrade, good options for breakfast.
Stayed in September 2024
Reviewed: 8 September 2024
Dave
Hong KongSmell, dirty...
Location. Close to Paddington
Stayed in August 2024
Reviewed: 7 September 2024
Andrea
United KingdomThe bed was not comfortable Roll together
The location
Stayed in July 2024
Reviewed: 5 September 2024
Lori
United StatesHad to move rooms because there was a structural issue and we got a smaller room
Great location
Stayed in September 2024
Reviewed: 5 September 2024
Thanh
GermanyThe walls were quite thin and you could hear the noise from your neighbours if they were talking in a loud voice. Also, we ran out of toilet paper once.
The location was fantastic, it was a 1-2 minute walk away from Paddington station! Also, the bed was really comfy and we were able to have a good night's sleep every night. The bathroom was nice and clean. The staff were very friendly and helpful, especially Tamara and Stella! We felt very welcome and would definitely recommend this hotel. A stella(r) performance! :)
Stayed in August 2024
Reviewed: 4 September 2024
Dan
United KingdomBed was zip link that wasn't particularly comfortable and bedding was really thick. Was placed in a duplex room that I wouldn't recommend.
Staff were friendly and location is really convenient for Paddington.
Stayed in September 2024
Reviewed: 31 August 2024
Colleen
IrelandAs above.
Your day staff were very kind, Tamara especially. Your night managers were certainly lacking in hospitality charm. I was moved to a larger room as the single were way too small and I felt claustrophobic. Tamara was so professional
Stayed in August 2024
Reviewed: 26 August 2024
Kylie
AustraliaLocation quick walk to Paddington station
Stayed in August 2024
Reviewed: 25 August 2024
Catherine
AustraliaRooms were a little small but did the job
Hotel was in great location with a 2 min walk to Paddington station and a short walk to local shops and eateries. Staff were pleasant and breakfast was lovely at an additional cost
Stayed in August 2024
Reviewed: 25 August 2024
Catherine
AustraliaRooms were tight and many stairs in property so depending on your room there is lift access but also stairs to manoeuvre
Hotel close to Paddington station and easy access to Main Street where many eateries and shops. Staff pleasant and ready to assist as required.
Stayed in August 2024
Reviewed: 24 August 2024
Alyazia
United Arab Emiratessmall rooms - small bathroom
Amazing staff, good location so near of the underground station - has a really good restaurants near by
Stayed in August 2024
Reviewed: 22 August 2024
Leslie
United StatesThe rooms were a little small.
The breakfast was great! The rooms are a little small but comfortable. The location was amazing! Very close to Paddington station.
Stayed in July 2024
Reviewed: 21 August 2024
Chris
United KingdomBreakfast room was a bit small
Great location, comfortable hotel, lovely staff
Stayed in August 2024
Reviewed: 21 August 2024
Melissa
United Statesthe fridges in room did not work, room was tiny and cramped, the bathroom was the smallest I have ever experienced in a hotel- could hardly turn around in it.
breakfast was great, location was great
Stayed in August 2024
Reviewed: 20 August 2024
Eleni
AustraliaSound proofing terrible. Could hear snoring from next room. Light coming in under door. Staff very loud in hallways . Staff knock but don't wait before opening door.
Friendly staff Good location Clean
Stayed in August 2024
Reviewed: 20 August 2024
Helen
United KingdomThe pillows were extremely uncomfortable as they were hard.
The location, had a good gluten free breakfast and the staff were lovely. Room was clean.
Stayed in August 2024
Reviewed: 18 August 2024
Jackie
United KingdomBreakfast area is to small for the amount of people staying
Was a good location to get around London
Stayed in August 2024
Reviewed: 15 August 2024
Azad
United KingdomThe TV was not working
Great location
Stayed in August 2024
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