Room was underground and no lift. Had to carry all luggage by hand downstairs

Proximity to places

Stayed in June 2024

The only thing that this property lacks is a lift. My room was up 43 steps on the second floor. It wasn't an issue for me, but some people would struggle. It is worth seeing if there's any ground floor rooms if you have mobility issues.

Great location, close to Hyde Park and several restaurants. Small but clean room and comfortable bed. Air-conditioning in the room, which was needed and utilised. Clean modern ensuite with a shower that was really good. I had a faulty kettle, which was replaced promptly. Breakfast was to serve yourself a combination of hot food, cereal, etc, and continental. Staff were pleasant and helpful.

Stayed in June 2024

Location and facilities

Friendly staff, clean , excellent location

Stayed in June 2024

No lift. Room was small for 3 adults and with no chair.

Room was clean with air conditioning.

Stayed in June 2024

Breakfast was adequate with good amount of choice but layout wasn’t the best. Couldn’t easily find cutlery without asking and it’s a bit different boiling a kettle for my cup of tea at a buffet table.

Room was lovely, colour scheme beautiful and lovely modern bathroom with great shower. Breakfast was ok. Location perfect for Paddington access and only a short walk to Hyde Park for our morning run.

Stayed in June 2024

Too small. I had a problem to fit in the shower(and I’m not a big guy) and the walls were paper thin. Luckily, the hotel was empty, so it was quite and I slept like a baby. But in the evening, I heard every cough coming from the other rooms and other stories.

Clean, no lines at the front desk, rooms were furnished with fairly recently. Not bad at all for a single night stay on a business trip. I had everything I needed. Located near Paddington station, it’s also very strategic when you need to make it to a meeting in the morning.

Stayed in June 2024

Room is quite small, no elevator available. Very low sound proofing , you can hear everyone going up and down the stairs throughout the night, so you need earplugs to sleep normally.

Good location, breakfast available.

Stayed in June 2024

The staff at the reception were friendly and very welcoming. I appreciated all the information I was provided with and what to look out for when going out and about

Stayed in June 2024

The bed was by the wall, so one of us had to get on it from the end, but the room was quite small, so this was probably the best arrangement

The room was quiet, clean and comfortable. We did not have breakfast as we had to go out. Staff were kind, helpful and efficient

Stayed in June 2024

I was a budget business traveler (work for a non-profit) so this was perfect for a 2 week trip for work. I will come back and bring my two kids. I stayed in a double room which was fine, but a single room might have been too small.

Stayed in June 2024

The room was on the lower level which made it a bit tricky with luggage, room was small and the bathroom a bit pokey. Unfortunately I had some noisy neighbours.

Bed was comfortable.

Stayed in May 2024

A found a big spider in my room (on the bed)

Stayed in June 2024

There were difficult stairs

The location of the hotel was very good

Stayed in March 2024

The top floor rooms (Ive stayed in 2) have issues with damp and mold. I woke up both times with a runny nose and itchy eyes.

Good location, near lancaster station and hyde park, staff are always friendly.

Stayed in April 2024

Nothing

Lovely bright room

Stayed in June 2024

Nothing. It was just what we needed.

Great hotel. Perfect location. Lovely decor. The restaurant next door was exceptional.

Stayed in May 2024

The stairs in the property are very narrow. There is no assistant and you have to carry your luggage all by yourself. A bell hop would have been useful. Water bottles are not provided. No food availability except breakfast which is free.

The room I was alloted was in the basement. Felt a bit claustrophobic, but eventually got used to it. The bathroom/toilet is very small. A plump person will definitely not fit into the shower cubicle. Breakfast was basic. But it was also nutritious. The Person at the front desk by the name of Jerry is very helpful and charming.

Stayed in May 2024

We slept downstairs. No smell. No noise. Excellent to recover from London walking and sightseeing.

Locaties. Sanitair. Breakfast (great milk, everything you need for a good breakfast). Beds. It was all new. Mai 2024.

Stayed in May 2024

WiFi was spotty and kept dropping. Banging of the doors was annoying when wanting a lay in. Top of beds, lamps, and mirrors need a wipe down from time to time.

Location absolutely great. Staff were very friendly and helpful. Loved the AC.

Stayed in May 2024

The shower was a little on the snug side.

The concierges were very friendly and went the extra mile to help my sister and I. Our room was very clean, fresh and very comfortable.

Stayed in May 2024

You could hear noices from the other rooms which would wake me up at night as I'm a light sleeper.

The people at the reception were extremely nice and helpful.

Stayed in May 2024

The walls are paper thin, you can even hear your neighbors breathing and getting a text message. Not to mention how unpleasant those noises are at night, you can only sleep with earplugs...

The hotel is in the inner city, very near to the beautiful Kensington Gardens (3 min walking), so you can walk to every sight. The staff was always very nice and helpful, the hotel is overall modern and the rooms are well equipped. The breakfast was also very good (even with hot food items) for the price.

Stayed in May 2024

a little noisy at night, and there is no elevator but it doesn't matter much

central and very clean, breakfast very varied

Stayed in May 2024

Some points for improving the service: - They should have cat eye on the room door. - They should change room floor material from rug to others to prevent mold and musty smell.

I would say the location is super perfect 10 out of 10. Close to everything you need and ask for your travel. 5-10 minutes walk to Paddington​ Station and Lancaster​ Gate Station. Hyde park​ at Italian garden​ is right across a main road (Bayswater)​ which I really love. I​ feel that I​ live in safe neighbor​hood. I​ think the hotel was just​ renovated so the bathroom​ is new and very clean. The single room is fit for only one person with huge luggage​ like me.

Stayed in May 2024