Spa seemed overpriced

Beautiful property and well presented room. A bit of a maze at first.

Stayed in June 2024

The mattress on our bed was uncomfortable, lumpy and old. We had already changed rooms because the mattress in the first room was also not good. All the large doubles are 2 singles pushed together which is also uncomfortable because you can feel the join under your back. Very odd - especially when our booking actually said our room would have one large bed. We also didn’t like the restaurant - very dark and dismal with no atmosphere and the food wasn’t great - an outside chain cook the food so the menu is exactly the same to many other restaurants we have been to recently and it’s just reheated. However, the hotel itself and the setting it’s in is lovely and the pool and spa are wonderful.

Lovely setting and fantastic spa/pool/gym

Stayed in June 2024

That you has to hunt for the tea and coffee tray and hairdryer. There were no glasses in the bathroom to enable you to get water when cleaning your teeth.

The staff were very friendly and helpful and the bed and pillows were very comfortable for the nights rest.

Stayed in June 2024

Breakfast Not well organised, not enough seatings. Should be planned better, when the hotel is busy.

very friendly staff. Nachos on thr bar menu, incredible!

Stayed in June 2024

We have stayed many times and always find everything to our satisfaction

Stayed in June 2024

Room was a bit of a trek from reception / main facilities. Wouldn’t be great for someone who has issues walking a distance. Restaurant / bar prices quite high compared to similar in Winchester. Food wasn’t great, had fish & chips in bar area, both deep fried & chips very greasy. Ate it because couldn’t be bothered to go elsewhere but wouldn’t eat it again. Breakfast buffet hot offering had clearly sat under lights for a while, coffee wasn’t drinkable, juices were weak & lacked flavour.

All staff welcoming & professional, room was spacious, clean & comfortable. Easy to find the location, ample parking. Shower adequate. WiFi worked well. Convenient for Winchester, which was my location the following day.

Stayed in June 2024

Room was very hot and the hand towel holder was hanging off

Clean and the bed was very comfortable. The staff very friendly and helpful

Stayed in June 2024

Price of food in restaurant

Location

Stayed in June 2024

Some of the decor was a little dated, and the evening meal was okay, but for the cost, I would have expected better.

Setting was beautiful, leisure facilities excellent, majority of staff friendly, breakfast was good.

Stayed in June 2024

Finding the entrance to the hotel from Sutton Scotney, we found the back fence! The initial finding our way around, but we just had to ask.

All the staff we're lovely. The three room Suite in the manor house was superb. We felt as though we had the whole, 13 room, 17th century manor to ourselves. Nice touches like the complimentary mini-bar and espresso machine.

Stayed in June 2024

Drinks at the bar were quite expensive and the walls in the bedrooms seem very think as you can hear people in the room next to you.

The hotel was very clean, the beds were comfortable, the rooms were spacious and the buffet breakfast was nice and had everything we needed. As we are vegan, having a choice of oat milk, soya milk or almond milk at breakfast was great.

Stayed in May 2024

All good

Location was perfect for our onward journey

Stayed in May 2024

Room was a bit dark and bed was on a raised floor section. This made it a bit awkward in ‘feeling’ your way down the steps in middle of the night! Experienced long waits to have food served in restaurant for evening meal.

Lovely setting & grounds. Clean room. Friendly staff.

Stayed in May 2024

Would have been easier to pay for breakfast at the booking rate when we arrived than the more expensive casual rate when booking out

Attended a wedding, excellent location for it.

Stayed in May 2024

Car park could do with a couple of small Exit signs as there are a few different turnings but only one 'exit' route. Another rubbish bin in the car park.

Location away from main road, very nicely furnished. Service was generally very good. Plenty of dog poo bins

Stayed in May 2024

Use of gym and spa whilst away

Stayed in May 2024

Food off the menu at the scene restaurant was poor! We had evening meal there and sent it back as was cold and poor quality! Breakfast was good choice

Really nice location and facilities.

Stayed in May 2024

The twin room beds were pushed together, so we separated them and put a bedside table between. It would have been better had that already been done. When we separated the beds it was clear that the section of floor that had previously been under the middle of the beds had not been vacuumed. Housekeeping were in the corridor so we asked them to vacuum the floor and it was done without an issue. The bath plug/soakaway seemed to need a clear-out, as I was standing in water the first time I showered because it was not draining fast enough. The rooms do seem a little tired.

The staff were excellent and very helpful - especially Luke on reception, who assisted us on the 'phone prior to arrival. The beds were wonderful. Extremely comfortable, with all-enveloping lovely duvets. The buffet breakfast was extensive, plentiful, and of great quality. Our room was quiet. The bar menu offered a good choice and the staff, again, were helpful and accommodating - housekeeping, reception, bar, restaurant, spa, and event staff, very personable and helpful. It was a lovely two-night stay. The attitude of the staff overall, was excellent and they gave the impression nothing was too much trouble. It made for a very easy and comfortable stay.

Stayed in May 2024

Shower head and extractor needed changing

Breakfast

Stayed in May 2024

No tea making kit in room. Signage bizarre.9

Location

Stayed in May 2024

Breakfast was terrible. No plates, cups, bowls available for one of us

Room was excellent. Good facilities and modern and clean

Stayed in May 2024

Would have liked a jacuzzi

Lovely place

Stayed in May 2024

No fan in the bathroom Breakfast-food and crockery was not filled up so had limited choice

Lovely setting. Room was clean and bed was comfortable

Stayed in May 2024

The staff are amazing, really friendly and caring and helpful. Grounds are beautiful and the facilities are very good.

Stayed in May 2024