34 Norfolk Place, Paddington, Westminster Borough, London, W2 1QW, United Kingdom
#595 of 1,015 hotels in London
Guests' ChoiceBased on 5417 hotel reviews
7.6Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.7
Staff
8.5
Value for money
7.6
Free Wifi
7.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 9, 2024
Mark
United KingdomComfortable and quiet rooms
Stayed in May 2024
Reviewed: June 9, 2024
Mary
New ZealandNice room, clean and comfortable bed.
Stayed in May 2024
Reviewed: June 8, 2024
Mediavilla
United KingdomSingle room was too small
Location , bar , breakfast and cleaness/quietness
Stayed in June 2024
Reviewed: June 7, 2024
Thomas
DenmarkRooms are a bit small
Stayed in June 2024
Reviewed: June 6, 2024
Nga
GermanyThe room is small, so as the bed.
Stayed in June 2024
Reviewed: June 6, 2024
Jon
Czech RepublicThe WiFi was extremely weak and it was a struggle to get a connection and maintain it.
Even though a single room, but big enough and it had a double bed, was bright and a had a good view. Breakfast was good and overall I would recommend this hotel for a business trip.
Stayed in June 2024
Reviewed: June 6, 2024
Guy
SwedenThe breakfast wasn’t the best. One type of cheese, plane bread. No vegetables at all for breakfast is a big minus. Our room had a very noisy water pipe behind the wall that woke us up every time someone flushed the toilet in the floor above us.
Perfect location. It was very clean. The staff is very helpful and pleasant.
Stayed in May 2024
Reviewed: June 5, 2024
Daniela
Czech RepublicRooms might be bit bigger but these is one of the biggest rooms we had in this location also bed could be bit bigger but again - you can manage for one week.
All employees are very nice, friendly and always happy to help. Location is great, breakfast was nice. Nothing super fancy but all you need in the morning. Nice surprise was that almost no noise camd from other rooms or the street.
Stayed in May 2024
Reviewed: June 5, 2024
Iris
NetherlandsThe airconditioning wasn’t working or we didn’t know how to figure it out. So the last night of our stay wasn’t the best night
I loved the room we had, however the room my best friend and her mom had was more like a closet
Stayed in May 2024
Reviewed: June 5, 2024
Mitsuko
United States of AmericaWe were told they upgraded our room , but it was in the basement. Bathtub and shower did not work well. Noise above started around 7:00am. Sounds of Moving tables and chairs around
Located in good area close to Paddington station
Stayed in June 2024
Reviewed: June 4, 2024
Chatzidelios
GreecePoor breakfast - same choices every day , small expensive room located underground(!)
Top position , near Paddington . Bus station just outside . friendly personal . Cleaning room every day
Stayed in June 2024
Reviewed: June 4, 2024
Paul
United States of AmericaNothing
Rooms are very clean and comfortable. Nice linens. Great breakfast.
Stayed in June 2024
Reviewed: June 4, 2024
Gill
New ZealandNothing
We had a room in the new tower and it was great. Super clean and comfortable. Hotel was close to Paddington Station and on several bus routes.
Stayed in May 2024
Reviewed: June 2, 2024
Christine
CanadaRoom was far too small for two adults. It was difficult for both of us to maneuver around the room, open the fridge, close the bathroom door due to tight spaces. Also the bar/restaurant are not open as advertised on their site.
Good location near Paddington station. It was very quiet at night.
Stayed in June 2024
Reviewed: June 1, 2024
Maria
AustraliaHad issues with our cards for the door not opening & shower not draining away. Shower was fixed but had to use a key to get into our room & they only gave us 1, breakfast was average would not choose to book it again.
Location / room size & comfort
Stayed in May 2024
Reviewed: May 31, 2024
Joel
United States of AmericaRooms are tight, and you could hear some noise from the hallway and rooms around you. Overall, it's a comfortable room.
We were well taken care of by staff. Easy quick to the tube and trains. Great local restaurants nearby. Staff cleaned our room daily. I would highly recommend it.
Stayed in May 2024
Reviewed: May 30, 2024
Carol
AustraliaRoom was quite small although that isn’t unusual for London - the bathroom was tiny however the shower was great with plenty of hot water. The air conditioning stopped working on our last night and the room became very hot.
Location, very close to Paddington station and the Heathrow Express. Very clean room with a good breakfast included. The reception staff were excellent, very helpful.
Stayed in May 2024
Reviewed: May 28, 2024
Julie
AustraliaTiny lift but that is pretty standard in smaller hotels so no big deal
It worked for me after a very long trip. Comfortable and quiet
Stayed in May 2024
Reviewed: May 28, 2024
Torben
DenmarkWe booked a suite, semiexpensive, as we were travelling with a teenager. First they gave us a dark and tiny room in the basement. When we complained, we were given a larger room but still in the basement with noise from the underground. The following day we got a nice room on the 3rd floor. Our advice: state clearly when you book, that you don't want the basement rooms!! Naively we didn't think it was even an option to put your guests underground, but in London apparently it is! Change of towels daily: Why? It's such a waste!!!
Great location and friendly staff. Quiet neighbourhood near good pubs. Ok beakfast but not particularly flashy. Nice and clean and seems newish.
Stayed in May 2024
Reviewed: May 28, 2024
Rania
Netherlands1- you will be charged for early check in even if ifs 1 hour earlier 2- the room is so small 3- the breakfast varieties are very limited- the scramble egg taste was horrible 😫
The location, clean room, and hotel
Stayed in May 2024
Reviewed: May 26, 2024
Linda
AustraliaNothing. Overall a good stay.
A lovely small 'boutique' hotel. The room was very spacious and the beds comfy. Breakfast was generous with hot and cold options. Buffet breakfast so you could help yourself. Staff were very helpful. Very close to Paddington Station so good transport connections and train to Heathrow Airport.
Stayed in May 2024
Reviewed: May 26, 2024
Sarah
AustraliaBed was too short. I’m 5’11 and my feet hung over the end of the bed.
Very clean and modern rooms. Great location near Paddington Station for my one night stay.
Stayed in May 2024
Reviewed: May 23, 2024
Jim
United KingdomIt’s a nice place
Small room ,very comfy, very clean , Friendly staff Definitely would stay again
Stayed in May 2024
Reviewed: May 22, 2024
Anish
United KingdomBreakfast, no bar for evening drinks
Cleanliness and comfortabke
Stayed in May 2024
New Plymouth, New Zealand
Cusco, Peru
Sebedražie, Slovakia
Lebanon, USA
Incles, Andorra
Stavanger, Norway
Fuzhou, China
Sveta Nedelja, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content