Only minor as the staff and service were very good, but they did appear to be unnecessarily overly prescriptive on their admin ‘rules’’. Having to pre book a time for breakfast was irritating, especially as when we arrived at that time to find a queue and it otherwise empty, so suggest you try not booking a round time like 8am or just ignore. Dinner was similarly pointless in some respects, they said they were open to 8.30 for tables but when we then asked to book it turned out it was actually 8.15 that was the latest, not a problem they could just have said 8.15 in the first place but they then didn’t take our order until 8.45 anyway and didn’t have a closing time.

Great location in the middle of Arundel high st. Easy car parking behind even for a large car, £6 for 24hrs (1pm-1pm). Nice hotel restaurant, white linen table cloths etc and a restaurant menu or their pub bar menu both served in there.

Stayed in June 2024

Staff were particularly helpful & friendly. The building was impressive and the rooms spacious and comfortable.

Stayed in June 2024

A little bit more luxury for the room price.

The staff were exceptionally friendly and efficient. Nice, friendly and funny man behind the bar on our arrival while we waited for our check in time. Didn't get his name but he was very welcoming and made us laugh. The Norfolk hotel we found was expensive for the rooms we got. We have paid a less for rooms which are more up to date, more nicely furnished etc. Breakfast was a separate charge, as was parking. I appreciate that Arundel is expensive for accommodation, we just felt that the rooms could have been more nicely furnished. The bathroom needed some TLC for example. Having said that we loved our stay there. Breakfast for £12.50 per person was good. Plenty of choice on the menu and on the continental buffet too. Drinks were fairly priced in the Tap Bar and the Hotel is very central to all of Arundel's attractions and we totally abandoned the car during our stay.

Stayed in June 2024

It does need bit of update

Breakfast was very nice

Stayed in June 2024

Room was very small and hot. Window only opened a small way. Stated 3 nights. Only 2 teabags each!! So no tea on the third morning. Car park should be free

Bed was extremely comfortable . Staff were very busy, but so helpful. Very clean. Lovely building

Stayed in June 2024

Bar staff included very inexperienced lad who could have done with more support. Noise of extractor fan disturbing during the night.

Very clean room. Good facilities. Lots of character. Good parking. Perfect location.

Stayed in June 2024

There's no lift, and we were on the 3rd floor. No problem for us, but elderly or less mobile guests might want to request a room on a lower floor.

Incredibly friendly staff.

Stayed in June 2024

Great location

Stayed in May 2024

Food was ordinary. £25 charged to my card on arrival, despite room being pre-paid.

Room was clean, but very hot. Car parking convenient.

Stayed in June 2024

There was nothing we didn’t like

We loved the character of the building and how comfortable it was. The staff were so friendly, I mentioned it was my daughter’s birthday and the bottle of Prosecco was a nice touch.

Stayed in June 2024

The location was superb, the room was of a great size, and the staff were superb, many restaurants and places to drink within 5 minutes walk,,,

Stayed in May 2024

Excellent

Stayed in May 2024

Uncomfortable bed

Location and parking

Stayed in May 2024

Bar. Breakfast.8

Location. Room was fine.

Stayed in May 2024

No shower but was told about that before we booked and was not a problem but was warm in the room in mid may nm

Location was fab

Stayed in May 2024

Excellent breakfast really good value for money

Stayed in April 2024

We have stayed at the Norfolk Arms several times and always enjoyed our stay, staff always friendly and the room comfortable.

Stayed in May 2024

Quiet, comfortable room

Stayed in May 2024

Our on had no shower or shower attachment so I was unable to wash my hair! Very disappointed. Reception told us we had low ceilings in the room. I think I would rather have been told about the lack of shower!

Staff were very friendly

Stayed in May 2024

Nothing!

Clean comfortable rooms, hotel had a lot of character in a great location. Friendly efficient staff. Very good food

Stayed in May 2024

Shower didn’t drain away

Convient and parking

Stayed in May 2024

-

Location was right up against the wall of Arundel castle. Comfortable, large clean room.

Stayed in April 2024

Perhaps having to pay for the carpark. It was quite tight but considering the age of what it was a coach house and its location, this very understandable. I recommend reading the instructions about the parking rule which are very clear, no tricks, it's what it is.

Location, is a place with history and character. The staff are very friendly. Definitely we felt very welcome! They explained everything very well. Everything in the room worked very well. The room and bathroom were spotless. The bed was very comfortable and the room was quiet despite being on the ground floor.

Stayed in May 2024

Location excellent, staff friendly and room and hotel very clean and had period features so very authentic.

Bath was lovely, shower head not working.

Stayed in May 2024