19 Broad Street, Kemptown, Brighton & Hove, BN2 1TJ, United Kingdom
#10 of 51 hotels in Brighton & Hove
Guests' ChoiceBased on 131 hotel reviews
8.7Cleanliness
9.5
Comfort
9.5
Location
9.5
Facilities
9.0
Staff
9.5
Value for money
8.5
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 August 2024
Simone
United KingdomLumpy pillows!
Great location , funky clean rooms , secure and good shower
Stayed in August 2024
Reviewed: 22 August 2024
Piers
United KingdomNoisy, but to be expected when you are on the doorstep of the action. No breakfast but some great options available near by - Red Roaster was exceptional.
Spacious room, nice extras like ear plugs, snacks and air conditioning unit. Very helpful and friendly staff.
Stayed in August 2024
Reviewed: 20 August 2024
James
United KingdomWhile I understand that not having staff is cost effective, having to look through my phone with my rubbish eye sight trying to find access codes and details on how to check in and out was annoying especially as I received 7/8 messages once I had booked which were all very long but some had minor details like the access code. I spent around an hour looking at the device I was trying to get away from and I’m reasonably tech savvy, my mum would have had a meltdown
Location and room
Stayed in July 2024
Reviewed: 12 August 2024
Joppe
NetherlandsCheck-out time of 10AM on Saturday morning is rather early. And once you booked a room, you'll get at least 10 automatically generated mails; that is a bit much.
Spacious room, felt luxurious. Good facilities. Clean and close to the city center and beach. Recommended.
Stayed in August 2024
Reviewed: 6 August 2024
Daniel
United KingdomHere for pride now I understand that the hotel didn’t want to be used as a knocking shop but you couldn’t take anyone back not even friends in other hotel out of the street party in fear of being fined or evicted, if this as in the description I certainly would have contemplated booking this hotel
Central location perfect for what I needed
Stayed in August 2024
Reviewed: 28 July 2024
Roy
GermanyAlhtough this is not the problem of the hotel, car parking is difficult when staying in Brighton. I stayed at a nearbye NCP car park which was expensive and I was double charged.
The rooms were very clean and the decor very tastefully done. The staff were very friendly and helpful. Although the rooms are quite small good use was made of the available space.
Stayed in July 2024
Reviewed: 28 July 2024
Britta
United KingdomN/a
We had such a lovely stay. The hotel is very central and the room was lovely, sparkling clean and comfortable. The staff were absolutely lovely and very friendly. Warmly recommended this hotel!
Stayed in July 2024
Reviewed: 26 July 2024
Angel
United KingdomN/A
Loved the property such a comfortable stay! Room was lovely very nice wall art added to the aesthetic. Location was IDEAL! Was attending- On the beach-kooks with my sister and was practically on the doorstep very close to central town. And Tourist locations So would be a lovely place to go if wishing to explore Brighton X Lady was lovely security seemed good had own access with key. Lady who showed us to our rooms and was around for the stay seemed Lovely! After all the excitement even left train ticket behind in rush 🫢 She had kept it to the side when she had come across it noticing the date and happily returned when we arrived back 🤗
Stayed in July 2024
Reviewed: 23 July 2024
Perry
United KingdomSeagulls very noisy - but not marked down as the hotel can’t do anything about that!
Perfect location. Spotlessly clean. Very friendly staff on arrival. Would definitely stay here again if we are in Brighton.
Stayed in July 2024
Reviewed: 7 July 2024
Hannah
United KingdomNothing it was completely perfect 💕
Immaculate and hosts were super friendly
Stayed in July 2024
Reviewed: 30 June 2024
Paul
United KingdomEverything was great
Nice room excellent check in from young lady( can’t remember her name)
Stayed in June 2024
Reviewed: 7 June 2024
Uliana
BelgiumNothing, everything was great!
Very nice room, flexible check-in, Rituals shower gel in the bathroom, bathrobes
Stayed in May 2024
Reviewed: 3 June 2024
Alison
United KingdomIt was all adequate for a night stay
Breakfast not included
Stayed in June 2024
Reviewed: 12 May 2024
Michelle
United KingdomI arrived and found two locals who lived across the road sitting on the steps. They did move when I arrived, and they said they lived opposite. Other properties surrounding were very shabby and with the neighbours, didn't give a good first impression. There is no reception, but I think this is common for the area. Once inside the building, it is very modern, very clean, and I was happy staying for one night. I paid for a parking permit, the area to park is vast, but it's also hilly. I couldn't park outside the hotel, and I felt for a lady travelling solo, it was not ideal.
The room was lovely, very clean, and everything I could have wanted. It would have been nice to have a bottle of still water to make a cup of tea or coffee in the morning. Everything else was there to make a drink. I liked the touches of a couple of snacks along with the usual tea and coffee sachets. The hotel is very close to the pier it was an ideal location.
Stayed in May 2024
Reviewed: 9 May 2024
Jade
United KingdomNoise from nearby pub and other residents. Appreciate it was a bank holiday weekend but even when using the complimentary ear plugs, we were woken by other people in the hotel. Especially those in the room above.
Clean and comfortable. Staff very responsive
Stayed in May 2024
Reviewed: 28 April 2024
Lisa
United KingdomUnfortunately we found the mattress to be very uncomfortable, it was fairly soft, so it may be fine for others but it was not very supportive and we sunk into the bed and hit the wooden solid frame underneath.
Great location, the room was a lovely size, clean and the amenities were of a very good standard. Especially liked the large bathroom with fluffy bath robes, a nice extra. The ear plugs were a nice touch as well.
Stayed in April 2024
Reviewed: 24 April 2024
Julie
United KingdomThe only thing that could make it perfect for me would be to have the option of decaffeinated tea and coffee
It was all extremely clean, very friendly manager and very comfortable bed
Stayed in April 2024
Reviewed: 22 April 2024
Jacqueline
United KingdomSteps to front door were steep but manageable
Very clean and little extras were a really nice touch such as snacks and shower gel. Great location.
Stayed in April 2024
Reviewed: 10 April 2024
Mary
United KingdomSlightly worried about the description of inputting the code at the front door but wasn't a problem in the end.
Very comfortable and quiet in an excellent area to get out and about in Brighton. Only saw staff on the first day but they were very friendly and there were a lot free treats in the room which was a nice surprise. The room was very spacious and well decorated in a modern style. This style of hotel was ideal for me as it allowed me to come and go in my own time which it what I wanted for this trip. If I came back to Brighton, I would like to book here again for the comfort and convenience.
Stayed in April 2024
Reviewed: 12 March 2024
Nikki
United KingdomCentral location with easy access to main attractions, seafront and restaurants.
Stayed in March 2024
Reviewed: 22 January 2024
Athena
United KingdomCheck out earlier than would have preferred.
Great location. Comfortable room.
Stayed in January 2024
Reviewed: 18 December 2023
Caroline
United KingdomVery comfortable bed , sparking clean bathroom .
Stayed in December 2023
Reviewed: 11 December 2023
Andy
United KingdomTaking out my shins on the bed plinth 😂
Clean and very handy location
Stayed in December 2023
Reviewed: 26 November 2023
Heather
United KingdomToo many rules, making it a little stressful when you want a relaxing break. Not impressed with a window of only 3 hours to check in and then having to pay extra money if you don’t abide to this rule. What’s wrong with a key for the door instead of the hassle of trying several times to key in the code correctly. Very annoying. It’s not a hotel. Please don’t advertise it as one. Noisy.
Clean, comfortable and good location. Host was lovely but we were expecting a hotel not a guest house so we shouldn’t really have to inform 15 minutes before we arrive. But we enjoyed our stay.
Stayed in November 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content