59 Leinster Square, Kensington and Chelsea, London, W2 4PS, United Kingdom
#890 of 1,011 hotels in London
Guests' ChoiceBased on 1530 hotel reviews
6.4Cleanliness
7.0
Comfort
6.9
Location
8.4
Facilities
6.4
Staff
7.3
Value for money
6.7
Free WiFi
7.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 June 2024
Kara
United KingdomNeeds a bit more TLC in form of redecorating and more modern furniture
Nice exterior of building Nice outside seating area Ideal location
Stayed in June 2024
Reviewed: 4 June 2024
Stephen
United StatesWould have liked a bigger room - we were 3 adults. But this is London... and I selected a modestly-priced hotel. Shower head needs replaced. It's supposed to be a nice rainfall showerhead, but the water goes everywhere instead of just down. Floods the floor and largely misses whoever is getting washed. I didn't purchase breakfast - it wasn't offered in the advert. But neither was it offered on arrival. It took me a couple of days to notice that the lift button showee breakfast was in the basement. I usually hate upsells, but probably would have been happy to pay the $10 for breakfast. Ventilation in the room was awful. For safety sake the window only opens 4 or 5 inches at the bottom, and that's nowhere near enough for any kind of airflow. The top part of the sash window should be allowed to open!!
Location was perfect for our needs.the hotel is genuinely nice. I am used to corporate travel with very nice hotels, and this is not up to the standards that have spoiled me - but genuinely it is a perfectly good hotel.
Stayed in June 2024
Reviewed: 4 June 2024
Geordie
ItalySomething could be done to improve the service, the bathroom is clean but maintenance has to be done. The receptionist were nice and kind but their communication skills should be improved.
The hotel is in a nice neighbourhood, and the price is excellent. The room was clean and tidy.
Stayed in May 2024
Reviewed: 1 June 2024
Arwa
Saudi ArabiaThings I disliked: The staff was really stiff and not welcoming. No one helped with the luggage when we came. they promised an iron which we had to borrow from the reception with no ironing equipment. the room was small and the beds were not stable and kept on moving which was annoying . the TV channels signals were not stable all the time, we couldn’t watch TV. the place was not clean properly, I tested the staff by placing items and seeing if they are cleaning and they kept on missing spots multiple times. The location was semi good however there were multiple other options down the street that might work just fine, the shower was stable.
Stayed in May 2024
Reviewed: 31 May 2024
Rosie
United KingdomBasic repairs needed. Wobbly tap and dodgy shower that needs descaling in room 203. Half the spot lights didn’t work either. Staff weren’t very friendly. We had to ask specifically for WiFi info. This could be included in room info folder
Good location. Smart TV very welcome. Agreed to take in luggage ahead of check in which was appreciated.
Stayed in May 2024
Reviewed: 30 May 2024
Ludmila
LatviaSmall room.
Clean and good stuff.
Stayed in May 2024
Reviewed: 30 May 2024
Sarah
United KingdomNoise. Its noisy. Its not the area. Its a quiet street and location. Its within the hotel. Our room was right on the lift so could hear and people getting in and out. Doors don't seal tight and no sound proofing. I took ear plugs thankfully
Nice location in that it's not in central London. Walkable to a couple of tube options, Notting hill, portobello Rd market and the park. Room was fine. It's not expensive so wasn't expecting much. Towels and bedding nice. Bed comfy.
Stayed in May 2024
Reviewed: 27 May 2024
Alexis
GreeceIt is a shame to have this nice building in that area and keep it so outdated and dirty. Bathroom decently clean but dust is everywhere and completely unclean.
I really loved the location, almost centrally but very quite and safe. Clean area with nice stores, groceries cafes and metro stations.
Stayed in May 2024
Reviewed: 26 May 2024
Jamie
SpainThe radiator in the bathroom could do with being bled (airpockets) it did make some noise during the night. The bedside light was leant in the corner against the wall, it was broken, do not touch it as its hard to put back. you could hear if someone used the lift, not so much the door but the humming movement of it going up and down. to be fair once i was asleep, the noises were not a bother, maybe the alochol helped.
Staff was welcoming and helped with getting me booked in. The room 204 was nice and big, had a tea and coffee maker. i did not use it. Plenty of towels and soap/shampoo.
Stayed in May 2024
Reviewed: 24 May 2024
John
United KingdomRather low use of English language. Only a few staff were friendly and welcoming. Breakfast offering poor.
Decent room and accommodation. Good location. Well presented.
Stayed in May 2024
Reviewed: 23 May 2024
Holly
United KingdomNowhere to hang towels
Great location, pleasant and tidy.
Stayed in May 2024
Reviewed: 20 May 2024
Vicki
United StatesI asked ahead of time about storing luggage while we explored the city. Their answer was "sure". Upon arrival we discovered that "storing luggage" meant keeping it in the hotel lobby at our own risk. And the desk staff was not overly happy or accommodating to do so. The room could use updating and a deep clean. All of the beds had sand in them (possibly from the disintegrating decorative pieces. No hair dryer, no iron or ironing board.
The location was convenient and the space in the room was great for our family of 4. There were separate twin beds for my boys and a separate room for me and my husband.
Stayed in May 2024
Reviewed: 19 May 2024
Antonia
United KingdomWe couldn't turn the radiator off, and the technician/member of staff came to help and said it just takes a while to switch off and it was turned off. That radiator was never turned off - it was broken. It was boiling in the room. The shower didn't have an adequate lip before it reached the floor, so the water flooded the bathroom floor the whole stay - it wasn't clogged at all, it was just badly designed. The staff members seemed a bit passive-aggressive/rude. No soap/shampoo so I'm glad we brought our own. Not enough coffee provided in the room either. I'm assuming this is all due to us having the cheapest room, these issues would probably not be in one of the more expensive rooms.
Great location, good beds and the room was a nice size. Fancy lobby and I assume other fancy rooms (we had a cheap room but it did the job).
Stayed in April 2024
Reviewed: 17 May 2024
Ciara
IrelandComfortable beds, good location, friendly staff.
Stayed in May 2024
Reviewed: 15 May 2024
Silvia
United KingdomThe venue seriously needs an upgrade and something also needs to be done about the door to the stairs on the third floor because it kept slamming shut whenever someone opened it and it would jolt us awake. The radiator in the room also kept making noise throughout the night so be barely got any sleep. There is also no way I’m even plugging in the kettle, which looks positively prehistoric. As for the staff, every morning we would get a knock on the door from the maid even though we had the DND sign on the door, and when we checked in they barely spoke to us or give us any details regarding the hotel (they didn’t even bother to mention that we might need a code to re-enter the premises!). Even though I had selected the option to pay at check in, money was taken out of my account the day before. In this case it was fine, but what if I had planned on paying with a different card or split with my friend?
Stayed in May 2024
Reviewed: 12 May 2024
Annette
United KingdomNo air con and it was a really hot day. Window could only be opened a small amount. Bathroom shower cubicle was tiny. We expected a small room as that was as described.
Perfect location for us. Good price for location. Bed comfortable. Clean
Stayed in May 2024
Reviewed: 7 May 2024
Cristina
IrelandThe room was on the basement.
Was near the centre of London
Stayed in May 2024
Reviewed: 3 May 2024
Silvia
ItalyBathroom really too small. Lowercase sink.
Location was great. Amazing typical street in Notthing Hill. Nice pub just next to the hotel and 10min away from the worth-visiting “The Churchill Arms”. 10min away from the closest tube station (Bayswater) and less than 15 from Notthing Hill Gate.
Stayed in May 2024
Reviewed: 1 May 2024
Ruth
United KingdomFor the location, the price was very reasonable. I couldn't fault the value for money.
Stayed in April 2024
Reviewed: 1 May 2024
Riccardo
ItalyCleaning is an option in this hotel
The location, close to the tube and hyde park
Stayed in April 2024
Reviewed: 29 April 2024
Andres
SpainIt could it Be cleaner.
The location. And the price.
Stayed in April 2024
Reviewed: 27 April 2024
Aira
LithuaniaGot a room in a basement. Road to our room was tricky needed to go throw dining room etc
1st zone near Hide park, 24h reception, good price
Stayed in April 2024
Reviewed: 26 April 2024
Laurence
United KingdomBasement room is tiny and bathroom too small
Location convenient
Stayed in April 2024
Reviewed: 26 April 2024
Shannon
United Kingdomloud and noisy
Good location
Stayed in April 2024
Lyon, France
Jericoacoara, Brazil
Edmonton, Canada
Oaks, USA
Arcos de la Frontera, Spain
Karuizawa, Japan
Niebla, Chile
Chincoteague, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content