New Bath Rd, Matlock Bath, Matlock, DE4 3PX, United Kingdom
#8 of 8 hotels in Matlock
Guests' ChoiceBased on 2626 hotel reviews
7.2Cleanliness
7.7
Comfort
7.9
Location
8.9
Facilities
7.4
Staff
8.3
Value for money
7.2
Free WiFi
7.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Desperate
United Kingdomroom needs modernising
Lovely dinner and breakfast
Stayed in April 2024
Reviewed: May 20, 2024
Carol
United KingdomNoisy as the room was directly above the main entrance door and needed window open, doors creaking and banging late evening.
All the staff were polite and friendly
Stayed in May 2024
Reviewed: May 18, 2024
R
United KingdomThe general disrepair and grotiness of parts of the property. Due to previous experience of breakfast we didn't bother to book this.
The pool. Where the hotel is.
Stayed in May 2024
Reviewed: May 16, 2024
Stuart
United KingdomIts a typical English tired faded old resort hotel, a bit creaky at the seams which is fine but at the price we were paying it was a bit below 'good' and the cleanliness in the bathroom was a bit short of attention to detail. Reception desk staff were friendly enough but overall it wasnt a 'smart' experience.
Its a nice old hotel in easy (10-15 mins) walk of Matlock Bath and fortunately out of the madness of 'down town' . The open air geo thermally heated (but chilly) pool behind is free to guests and that is a real bonus if you like to swim (vs splash). We upgraded and got a nice room overlooking the gardens and the pool, the first room we saw was poky with no view other than internal courtyard / roof top. Breakfast was OK not exceptional but we didn't eat in the restaurant.
Stayed in May 2024
Reviewed: May 15, 2024
Judith
United KingdomEvening meal could have been better
Lovely pool. Problem with room sorted out quickly.
Stayed in April 2024
Reviewed: May 11, 2024
Steve
United KingdomThought we would have a room in the main building, but instead we was in an annexe out the back, the view was OK over looking the pool, but we felt disconnected from the main hotel.
Location
Stayed in May 2024
Reviewed: May 6, 2024
Jacqueline
United KingdomPillows were terrible! Thin, flat and stained. I requested two extra ones which were just as bad and even one didn’t have a pillowcase because they couldn’t find one. We like the garden rooms overlooking the pool and while I noticed the rooms have been re-vamped since our last visit, the bathrooms are very dated but everything was clean. Ran out of plates at breakfast, coffee too but it was too hectic for one person to manage. I suggest a sign telling guests not to put croissants through the toaster as there was a lot of discarded burnt ones. The setting needs to be adequate for your bread/crumpets etc to be cooked to a nice colour first time through as going a second time burnt them too creating a lot of smoke. Would have liked some cooked tomatoes at breakfast but I did ask for vegetarian sausages which I had with mushrooms and baked beans (I don’t eat eggs).
The outdoor pool is really what I go there for (my 3rd visit) but I was told it didn’t open until 10am (BH Monday) and as I had to leave 0930 I missed a morning swim but there were people in from 0800 many of which we also guests staying at the hotel. The staff are hard working, professional and friendly. Noah worked his socks off at breakfast this morning. The receptionist had to help him eventually as he was the only ‘waiting’ staff which was crazy as the hotel was full (as explained by the receptionist). Noah also did a brilliant job in the bar on Saturday night along with the manager. The dinner was delicious and well presented. The team on our visit were great, a credit to the hotel so look after them!
Stayed in May 2024
Reviewed: May 5, 2024
Penny35
United KingdomPlace is starting to look a bit tired,needs a good painting ,a refreshing.twice I've been now and couldn't get in the spa even though I tried to book months in advance so to me it was just a hotel,enjoyed my stay but could have been better
The staff are wonderful they can't do enough for you, breakfast was lovely
Stayed in April 2024
Reviewed: May 3, 2024
Jon
United Kingdom2 connected single beds instead of a dedicated double, lip in middle uncomfortable
Staff excellent, kind helpful and professional (including cleaning staff)
Stayed in April 2024
Reviewed: May 1, 2024
Danielle
United KingdomThere was quite a bit pubic hair in the bath/shower which we had to clean before we could use it
Lovely location lots to do friendly staff. The bed was so comfy and large
Stayed in April 2024
Reviewed: April 29, 2024
Angela
United KingdomThe annex would benefit from an update to make it more luxurious, but good value.
Beautiful house..the annex is quirky and great to be by the pool.
Stayed in April 2024
Reviewed: April 29, 2024
Hammy144
United KingdomThis is not a 4 star hotel. For a start the information clearly mentions a towel radiator in each room. Ours had one with the plug cut off. The tiles next to the toilet were all blown and could fall off at any time. The staff are very friendly but clueless. The chap who served us at dinner was lovely but clearly needed training and had been basically left to fend for himself. It took 45 minutes before we were asked if we'd like coffee after our dinner - apparently clearing the dinning room was more important. . The hotel has recently changed hands and apparently they are aware that there are issues- well they have a long way to go.
The hotel is in a fabulous location.
Stayed in April 2024
Reviewed: April 28, 2024
Christine
United KingdomToo many stairs to our room, especially when carrying cases.
Lovely location and very relaxing
Stayed in March 2024
Reviewed: April 27, 2024
John
United KingdomThe 1960's extension part needed good refurbishment-new double glazed windows, new corridor flooring and new external paint job. Realise this is an old long established hotel which is trying to improve.
Room was pleasant but could have had a few pictures. The rear door to the pool area had no door lock so was 'OPEN'
Stayed in April 2024
Reviewed: April 25, 2024
Beverley
United KingdomNo lift! When going up flights of steps with suit bag, suitcase, bag and handbag then trying to open a fire door at the top step and having to back step down three steps with bags so I could open the door and struggle to get through it was dangerous.
Breakfast was adequate. It was very difficult, taking the lids off the hot plate to get your food with a plate in your hand and nowhere to put anything!
Stayed in April 2024
Reviewed: April 25, 2024
Sam
United KingdomOur room was located in an annex, meaning it was quite some distance from the main areas of the hotel. The décor was quite dated and would benefit from refurbishment. The only negative though from an otherwise enjoyable stay.
We travelled to this hotel specifically for the outdoor spring fed swimming pool, which certainly didn't disappoint. The pool lifeguards were really helpful and informative and we were even able to use the pool facilities prior to check-in. It was also a nice surprise to have a cooked breakfast, as the booking information stated that the hotel only provided continental breakfasts.
Stayed in March 2024
Reviewed: April 23, 2024
Fay
United KingdomNothing
The restaurant is superb. Had dinner and afternoon tea there and both were superb.
Stayed in April 2024
Reviewed: April 22, 2024
Dawn
United KingdomCouldn't get time in the spa and can't prebook
Location
Stayed in April 2024
Reviewed: April 22, 2024
Sarah
United KingdomThe odd upkeep on the buildings we were staying in with the balconies. The roads leading up to hotel full of potholes.
Breakfast was great. The rooms were clean and beds were comfy. Staff were always very polite amd helpful. The views from balconies gorgeous the pool grass and seating areas all well maintained and clean.
Stayed in April 2024
Reviewed: April 21, 2024
Victoria
United KingdomHave just looked to book again and the prices have doubled for all year . So disappointed.
The pool is lovely, please don’t change anything! Fire alarm at 1 am wasn’t great . Breakfast was average. Really nice relaxing and chilled atmosphere, nice friendly staff.
Stayed in April 2024
Reviewed: April 21, 2024
Maddi
United KingdomThe bedroom and bathroom were very clean and spacious. There’s a nice bar on site open until 11pm. Really enjoyed our stay also walking distance to Matlock bath. The staff were also very welcoming and helpful.
Stayed in April 2024
Reviewed: April 17, 2024
Katarina
United KingdomThe ducks in the swimming pool.
The ducks in the swimming pool.
Stayed in April 2024
Reviewed: April 17, 2024
Karen
United KingdomAwful and chaotic restaurant service. Small menu but not all choices available. No olives or appropriate snacks whilst we waited 90 mins for any food. Just 2 bags of crisps (!?). Food poor to average
Clean room v comfy bed. Helpful staff who seemed overwhelmed by what might be thought of as a busy Friday night service. Bar manager did give us a bottle of wine on house though.
Stayed in April 2024
Reviewed: April 14, 2024
Sarah
United KingdomThe building is an antique so there are a few things which aren’t modernised or kept up to date as much as in other hotels. The window in our room had a broken latch and the general maintenance upkeep was a little lower, mainly things like scuffed walls and worn out carpets. But nothing major.
The staff were very friendly and the rooms were clean and spacious. The lido pool was very special, the lifeguard in duty was so friendly and helpful and explained the history behind the pool and how it worked. Overall a really nice stay.
Stayed in April 2024
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