12 Ness Walk, Inverness, IV3 5SQ, United Kingdom
#5 of 51 hotels in Inverness
Guests' ChoiceBased on 1187 hotel reviews
9.3Cleanliness
9.7
Comfort
9.7
Location
9.6
Facilities
9.4
Staff
9.7
Value for money
8.8
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 June 2024
Martha
CanadaEven though the location was quiet the rooms were not, could hear people walking in the room above and in the hall. We had booked twin beds which could not have been more than 3 feet/ 90 can wide! We were afraid to fall out of bed when turning👍Little room in sink area, could hardly wash face since faucets were sticking out into sink. We did not use parking but a hotel of this calibre should include it rather than charging 20 pounds for a gravel lot.
Quiet area near town
Stayed in June 2024
Reviewed: 7 June 2024
Elaine
United StatesI can’t think of anything.
The property was in a beautiful location on the river. It was very comfortable, and the staff was exceptionally friendly and welcoming. The staff was very helpful, doing everything possible to make the stay of memorable one.
Stayed in May 2024
Reviewed: 6 June 2024
Guilherme
BrazilBest hotel experience in the UK!
Stayed in June 2024
Reviewed: 6 June 2024
Angela
AustraliaStaff were very pleasant and attentive. Nothing was too much trouble. Champagne on arrival. Beautiful comfortable beds. Loved it.
Stayed in June 2024
Reviewed: 4 June 2024
Murray
United KingdomThe wine list is very pricey compared to the food experience on offer. Parking, an issue I had not realised until the next day, charged extra to park at the hotel seems shortsighted, but the hotel takes a stance on such a thing, so be be warned!
Bedrooms are wonderfully furnished and the beds very comfy. The breakfast is very tasty, with lots of locally sourced produce offered throughout the menu. The glass of fizz was a lovely touch on arrival.
Stayed in March 2024
Reviewed: 21 May 2024
Nicholas
United KingdomOnly that parking was £20 for a night and no gym/pool onsite.
It was tip top from the champagne reception, super pleasant staff and the extremely comfortable rooms. Breakfast good and location brilliant too.
Stayed in May 2024
Reviewed: 13 May 2024
Samantha
United KingdomBreakfast was good, not exceptional (but we had been staying at multiple places beforehand so we may have been a bit jaded by that point!).
Friendly, personal welcome on arrival, with complimentary champagne to settle you in :) Room was well appointed and very clean and comfortable. Secure parking (for additional charge). Great location, only 10 mins from city centre.
Stayed in May 2024
Reviewed: 6 May 2024
Mohammed
United Arab EmiratesThe one area where I found Ness Walk lacking was the food options. The restaurant offered limited choices.
I recently stayed at Ness Walk and had a fantastic experience. From check-in to check-out, everything was smooth and pleasant.
Stayed in May 2024
Reviewed: 3 May 2024
John
United KingdomLocation of the hotel and the staff
Stayed in May 2024
Reviewed: 2 May 2024
Janette
AustraliaThis accommodation was luxurious and set in beautiful gardens beside the river. There was plenty of secure parking. The staff were very attentive, delivering excellent service. The restaurant, sitting area and bar area were beautifully appointed. An excellent breakfast was included. We decided to eat at the restaurant in the evening and had an excellent "a la carte" meal one night and a lighter meal in the bar area the next. Lovely walk along the river into town.
Stayed in April 2024
Reviewed: 1 May 2024
Marcelo
United StatesWas charged a very high amount for parking at a hotel that is ostensibly for tourists with a rental car. Seems a bit abusive.
Beautiful property located right on the River Ness. 10 min walk to center of town. Comfortable rooms and beds. Excellent ambiance in common areas. Attentive staff
Stayed in April 2024
Reviewed: 30 April 2024
G
United KingdomEverything! Highly recommended!
Stayed in April 2024
Reviewed: 27 April 2024
Erin
United StatesNothing. It was perfect!
Exceptional rooms, customer service, and amenities. Beautiful location! The experience exceeded another hotel that was twice as expensive. Absolutely recommend!!!
Stayed in March 2024
Reviewed: 24 April 2024
Scott
United KingdomThere is nothing to fault really.
Outstanding across the accommodation, location, facilities, service and cuisine.
Stayed in April 2024
Reviewed: 24 April 2024
Ghia
United Arab EmiratesThe Torrish restaurant the food we feel is overprice and not that much options
The staff are very attentive ,extremely friendly and helpful.
Stayed in April 2024
Reviewed: 23 April 2024
Vincent
SwitzerlandAt the peak hour of the breakfast, it is really crowded and the waiters cannot follow the order anymore.
Great service, everybody is helpful and kind. The room are large and comfortable. The ground are nice too and the hotel is really central. Charging station for the car is most useful.
Stayed in March 2024
Reviewed: 16 April 2024
Eiman
Saudi Arabia- Service in restaurant/bar is generally unsatisfactory. It depends on the staff available during your visit. Which is unacceptable for a hotel of this rating. - In-room dining service is horrible. Overpriced, very limited items after 9-10 PM. Cold sandwiches that should definitely not cost over 5 pounds. Top that with a "tray charge" that makes zero sense. - Breakfast is boring, repetitive, and very limited. Not to mention the inconsistency in service and meal preparation. Definitely not worth it when there are plenty of options near by. - Eager to try their restaurant Torrish? Don't! The place lacks any atmosphere and the food quality is average. Not worth the high price.
The staff are very friendly, helpful, and always happy to assist you on the best way to enjoy the city. Spacious, comfortable, and clean rooms. Lovely area and great location for walking. Despite the negatives, I would come back again but make better choices.
Stayed in April 2024
Reviewed: 14 April 2024
Morag
United KingdomNothing
So nicely decorated and clean
Stayed in April 2024
Reviewed: 13 April 2024
Alex
United Statesthere was nothing we didn't like
location was ideal for walking along the River Ness and into the center of the city of Inverness. Great restaurant on site.
Stayed in April 2024
Reviewed: 11 April 2024
John
United KingdomA first class hotel, with very good service. Very clean and a good location.
Stayed in April 2024
Reviewed: 9 April 2024
Colum
United KingdomNothing
Great hotel Fantastic staff
Stayed in April 2024
Reviewed: 8 April 2024
Sue
United StatesIt's a very nice hotel. you could feel the friendliness of the staff the moment you walked in the door. The front desk staff was helpful with our requests. the breakfast buffet offered a wide variety of options. A very good experience of staying in the Ness Walk and the city.
Stayed in March 2024
Reviewed: 6 April 2024
Gillian
United KingdomHaving to pay for the parking.
Everything! Beautiful setting and hotel.
Stayed in April 2024
Reviewed: 5 April 2024
Bret
United StatesI loved everything about my stay at Ness Walk.
The staff was absolutely amazing! Starting with check in the Concierge manager, Steve, was so extremely welcoming and helpful. Marcus at the front desk got us checked in, and made recommendations for dinner for our group, then called and made reservations for us at a trendy dinner place that was so fun. The rooms were stunning and super clean. The level of service here matches or exceeds any of the high end hotels I've ever stayed. My wife left her jackets out on the porch and they were rained on, and totally soaked. We were leaving the hotel for our next location in a few hours. Again, Steve came to our room within 2 minutes of our call to collect her jackets and get them dried for her. We were notified they were in the room while we were eating breakfast. We found them folded nicely on the bed and perfectly dry. 10 stars for service! Amazing stay and amazing hotel.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content