Lews Castle Grounds, Stornoway, HS2 0XP, United Kingdom
#26 of 60 Holiday rentals in Stornoway
Guests' ChoiceBased on 303 apartment reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
9.7
Facilities
8.9
Staff
9.6
Value for money
8.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 November 2024
Andrew
United KingdomWas a little disappointed that the bar is only open for special occasions.
Immaculate, modern rooms, fabulous heating, Christina was very professional, phoned the day before we arrived to make sure we were happy with everything and said she would meet us on arrival, very good personal service. We would definitely recommend Lews castle to anyone thinking of booking.
Stayed in November 2024
Reviewed: 20 October 2024
Roderick
United KingdomIt is a castle so has some stairs but there is a lift, and needed the exercise to work off the super breakfasts!
The welcome that we received from the Manageress of the property was exceptional. It set the tone for a very comfortable stay. The rooms were brilliant, roomy and luxurious.
Stayed in October 2024
Reviewed: 19 October 2024
Sheila
United KingdomNo chair to sit on and relax after a busy day.
The quiet Comfortable bed and pillows
Stayed in October 2024
Reviewed: 15 October 2024
Stephen
United KingdomBar wasn’t open however the town is only a short walk away so never really caused any issues.
A superbly well maintained and managed castle..
Stayed in October 2024
Reviewed: 13 October 2024
Yoram
IsraelView from our room, spiral staircase from the elevator to the room
The staff, the location in a castle. The room was bing and well equipped
Stayed in October 2024
Reviewed: 30 September 2024
Emma
United KingdomThe Flat was amazing . So comfortable home from home home and felt so luxurious to what we expected. Lovely in every way thank you
Stayed in September 2024
Reviewed: 28 September 2024
Christine
United KingdomA couple of small issues dealt with very quickly and discreetly.
Magnificent apartment in iconic castle. Very comfortable and well appointed. A bonus that the event we attended was hosted at the castle too, so very convenient.
Stayed in September 2024
Reviewed: 27 September 2024
Neil
AustraliaAt times, it was too noisy with a constantly banging door.
Location and size of the room.
Stayed in September 2024
Reviewed: 27 September 2024
Janette
AustraliaJust stunning!!
Stayed in September 2024
Reviewed: 23 September 2024
Elaine
United KingdomAlthough room was spacious it was rather empty and stark. Don't think it would feel cosy on a winter's night. Missing hooks and places to put toiletries etc in the bathroom.
Lovely building, quiet location. Staff very helpful and excellent communication. Room was very spacious. Ate breakfast in the cafe and the bacon rolls were super. Gave direct feedback to the manager on my observations and they were acknowledged and welcomed.
Stayed in August 2024
Reviewed: 18 September 2024
Teresa
CanadaNo electric outlets near a mirror and no places to hang things in the bathroom
Location and the view from our room
Stayed in September 2024
Reviewed: 17 September 2024
Jaroslaw
United KingdomAbsence of clothes storage in one off the Bedrooms.
Standard of accommodation. Helpful management.stunning views.
Stayed in September 2024
Reviewed: 15 September 2024
Clare
United KingdomNothing
The staff were so friendly and helpful the apartment was very clean and well equipped fantastic location for food and drink
Stayed in September 2024
Reviewed: 11 September 2024
Robert
United StatesOn arrival we were met by the very friendly and helpful General Manager. After a long day travelling, during which we did no know if we would arrive, Christina welcomed us, showed us around, explained policies etc, let us know about local restaurants and said we could call her if we had any issues. The Castle was fantastic. A really amazing place to stay. Also, it was only about 25mins from Calanais Stones.
Stayed in August 2024
Reviewed: 8 September 2024
John
United KingdomNothing
Beautiful location. Lovely place to stay
Stayed in September 2024
Reviewed: 7 September 2024
Rachel
United StatesLiked it all
Beautiful grounds. Lovely staff. Would definitely stay again
Stayed in September 2024
Reviewed: 6 September 2024
James
AustraliaStaff were absolutely amazing
Stayed in September 2024
Reviewed: 3 September 2024
Rosina
AustraliaNothing
The rooms were very quiet and there was lift access which makes it easy for handling luggage. We had an apartment which was very spacious, well equipped and the bed was huge and comfortable. Our view towards the port and the town was lovely. Parking was right beside the castle entrance and was free and felt quite safe. It was a quick walk (ten minutes) to restaurants and shops.
Stayed in August 2024
Reviewed: 3 September 2024
Sherry
CanadaThe view from my window was a large duct. A bit of a walk to town as it rained a lot. Room could have used a chair.
Having the key to a castle! Very comfie modern room.
Stayed in August 2024
Reviewed: 1 September 2024
David
United KingdomBeautiful building and excellent location
Stayed in August 2024
Reviewed: 26 August 2024
Alexandra
United StatesSome of the facilities didn’t work properly. Tub didn’t drain properly, and heating didn’t work well. Mostly clean, but not spotless as I found a few tiny bugs.
Stayed in August 2024
Reviewed: 23 August 2024
Iris
CanadaLoved it - exceptional place to stay. Previous night was grim so Lews restored my faith in ‘fabulous places to stay in Scotland’!!
Did not partake of the breakfast but now wish I had!!!!
Stayed in August 2024
Reviewed: 21 August 2024
Marcia
United Kingdom-
The hotel is charming, the staff friendly and very professional, the room very cute and it's well located - a couple minutes from the town.
Stayed in August 2024
Reviewed: 19 August 2024
Keith
United KingdomWe was in a top room called sunlight, 3 little slats for windows, you could only see part of the below roof, skylight above the bed, so it was too bright early morning. Bed in the middle of the room, mirror too high for someone short. Headboard was tiled, roll top bath behind the bed, no chair to sit down,just a confusing layout.
The bed was very comfortable, shower was good.
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content