Some issues with broken light switches. Breakfast very basic but ok

I have been coming to the hotel since my hotel times for 16 years. Love the location. The beds, shower, room all very comfortable.. Lot’s of alternatives close by.

Stayed in October 2024

The shower was really weak

Great location. Good coffee and pastry breakfast included

Stayed in October 2024

A shelf in bathroom would be useful

Location very convenient for us

Stayed in November 2024

Can't say there was anything we didn't like!

Clean. efficient. Small room but everything we needed was there. Well equipped bathroom. Coffee machine. Atrium for breakfast had a good vibe and nice Continental breakfast on offer. Fresh orange juice a big plus.

Stayed in November 2024

Room was smaller than what was displayed in our “room booked” photos

Great location and cute room

Stayed in October 2024

Shower in room 408 just a trickle - not enough power to wash hair Tap in sink barely works - again a tiny trickle Got woken regularly by the boiler cupboard in the room or whatever was behind the locked door on the wall - very noisy generator and engine sound. First started at 03.00am and then was going on/ off until 06.00am Not acceptable being kept awake most of the night by this. If you did not get to Breakfast early - they ran out of food and fruit.

staff friendly and helpful Beds were very comfortable Hotel in good position Easy access to hotel and room via code on door

Stayed in October 2024

I missed having a small fridge in the room and the shower was not hot.

Hotel is in a great location and close to public transport. Rooms are bright, spacious and comfortable. Staff very friendly and breakfast excellent.

Stayed in October 2024

Water pressure in shower wasn't great but otherwise all good

Great location, not far from the tube and lovely quiet area close to good shopping. Good restaurants nearby, would especially recommend The Ivy. Room was spacious and well equipped and breakfast was good. would recommend Also loved that flew into Heathrow and Piccadilly line took you direct to South Kensington

Stayed in October 2024

shower leaked onto bathroom floor

location, lounge, breakfast including fresh squeezed orange juice and room

Stayed in October 2024

Glass door in the bathroom 🙁

Clean rooms, nice staff, good breakfast!

Stayed in October 2024

I really loved the bed, it had a softer mattress than what I would usually like, but this in conjunction with the fluffy bedding made it feel like i was sleeping on a cloud. I liked the davines products in the bathroom. Everything in the room was spectacularly clean and tidy. But the outside corridors could do with a lick of paint. The breakfast offerings were good, i took a croissant to go which was delicious.

Stayed in October 2024

Although the pastries were from Paul's, a different selection every couple of days would have been preferable instead of the same ones each day-at least they were the same during our stay.

The room was adequate, could have been a little bigger and a chair would have been appreciated. Hotel was handy to transport and the breakfast was ok. Having a keycode entry was added security especially for those guests travelling alone. We didn't expect to see any hotel personnel during our stay as we had read the information about Sonder properties not being staffed as per normal hotels, so we were pleasantly surprised to see staff on reception and at breakfast. The staff we encountered were always willing to assist with any questions/problems that we had and able to fix them promptly.

Stayed in October 2024

Property was clean and tidy. The location was amazing and the staff were friendly and helpful.

Stayed in October 2024

Inflexibility regarding checkout times

Location

Stayed in September 2024

Bar fridge not working properly

Superior Queen Room was great in size and loved the separate walk in wardrobe. I don't like suitcases in the room. Bar fridge was a great idea however it didn't work well. Also safe provided was important. The selection at breakfast was extensive and overall the staff were very attentive.

Stayed in October 2024

I wished the lighting in the rooms were a little better and more balanced. Lots of natural lighting in the room from windows but doesn’t help, while trying to get ready with privacy. Unfortunately not much counter space in the bathroom. We adapted!

The location was perfect. Close to everything we needed but in a relative quiet neighborhood. Friendly staff, wonderful breakfast pastries and coffee, clean rooms.

Stayed in October 2024

shower ok, needs a bit more water pressure.

Great room, lots of light, clean. Great breakfast. LOCATION excellent.

Stayed in October 2024

The location is great. Easy access.

Stayed in October 2024

Rooms aren’t very soundproof as could hear cleaners stacking dishes at 10pm at night which was down the hallway in the kitchen (seemed unnecessary given no dinner service so should do earlier in the day when no one is sleeping). Definitely should replace double beds with queen beds

Nice modern room, breakfast area was nice and breakfast basic but good. Location was great, accessible to tube and walking to nice areas in Chelsea etc

Stayed in October 2024

Well appointed, lovely décor, relaxed atmosphere, fresh coffee available in dining/lounge area all day as well as coffee and tea facilities in room. Location good for getting to places, South Kensington underground only seven minutes walk away. Very comfy bed and good towels/ linen. The hotel was warm and the staff professional and helpful. We had a wonderful stay.

Stayed in September 2024

The rooms were very small and the felt a bit unclear. Also, the walls were extremely thin so you could hear eveyrhing and anything in the hallways and even hear into other rooms from the hallway.

The hotel was in a great location and was appropriate for the price! The style was cute and the check in and check out process was so simple!

Stayed in September 2024

The locker we left our bags in before check in was open when we got back. Even after the guy on reception helped me lock it. These need to be a bit more secure.

Great location, really nice option to have complimentary coffee/pastries. Great view from our room.

Stayed in September 2024

The experience at check-in was disappointing. True that you have to check in on your own before arriving but the staff were quite cold and not very welcoming, which left a negative first impression. Thankfully, the breakfast staff were much friendlier and provided a much better level of service.

I recently stayed at this hotel, which is situated in a very quiet and beautiful area, just a 5-minute walk from South Kensington Station—an excellent location for exploring London. The room itself was comfortable, though it felt a bit dated and could use some modernization. Despite that, it was clean and provided a good night’s sleep. Overall, a decent stay, but with room for improvement, particularly in customer service at check-in.

Stayed in September 2024

Good location, great size room, clean felt very comfortable and great that we had windows. Nice breakfast. It all worked well. Would stay again.

Stayed in September 2024