Wilmslow Rd, Mottram St Andrew, Macclesfield, SK10 4QT, United Kingdom
#35 of 37 hotels in Macclesfield
Guests' ChoiceBased on 1066 hotel reviews
6.1Cleanliness
7.1
Comfort
7.2
Location
8.3
Facilities
7.0
Staff
6.9
Value for money
5.8
Free WiFi
7.6
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End of dialog contentReviewed: 17 June 2024
Oliver
United KingdomMattresses were dirty and completely stained once the bed sheet was pulled back.
Location very nice and nice friendly staff who were helpful
Stayed in June 2024
Reviewed: 16 June 2024
Amanda
United KingdomWalls between rooms very thin, you could here the next room long to the toilet and talking
Lovely venue and exceptional service
Stayed in June 2024
Reviewed: 16 June 2024
Tim
United KingdomDated, unmotivated staff and very poor at the breakfast service. Basic items continually running out such as butter, pastries, glasses for juice etc. staff didn’t care they just strolled round like it didn’t matter
Nice location
Stayed in June 2024
Reviewed: 29 May 2024
Richard
United KingdomOn this occasion the room was not available until 2hrs after check in, the bar staff were terrible & we had made a table reservation at Barney’s online only to be told that Barney’s was closed for food when we arrived for our table booking.
We love staying here…
Stayed in May 2024
Reviewed: 29 May 2024
Sophie
United KingdomVery hot room with no aircon, unable to fully open windows and hot radiator we could not turn off which was not ideal with young baby - we did get moved to a more appropriate room eventually
Stayed for wedding - wedding meal was very nice One sensible manager did help fix the issues we had re room
Stayed in May 2024
Reviewed: 15 May 2024
Christian
United KingdomRoom wasnt great, feels dates, decor poor, lighting was terrible (two of them didnt work) and couldn't cool the room enough.
Location and facilities, gym etc are all wonderful
Stayed in April 2024
Reviewed: 13 May 2024
Terry
United KingdomWe chose it to charge our electric vehicle overnight and we couldn’t make the charger work. When I asked a reception how to do it the answer was ‘I haven’t a clue!
Location
Stayed in May 2024
Reviewed: 11 May 2024
Rita
United KingdomBarneys was closed because there were only 3 people in as we were told by the hotel.
Good location
Stayed in May 2024
Reviewed: 7 May 2024
Benji
United KingdomTurned up for breakfast at 7.30am but the food wasn't ready, had to wait 10 mins to order a coffee. The hot buffet food was not great. The staff were trying their best bur for whatever reason it wasn't a great experience. Perhaps just a one off...
Stayed in April 2024
Reviewed: 5 May 2024
Astral
United KingdomWe we’re turned away at the bar (in the spa area) as they were too busy setting up for the twilight guests. Weren’t able to sleep due to a loud generator outside the room. Also surprised to hear the hotel has now gone cashless…
Beautiful location and hotel
Stayed in May 2024
Reviewed: 2 May 2024
Anne
United KingdomRestaurant very expensive. EV charging not easy to use (no instructions on chargers/not clear which App was needed. Reception had no idea. Suggest they have a crib sheet to confirm provider and their App - I gave up and drove to a shell station that had 4 chargers. Booked this hotel because of EV charging. Won’t be booking again.
Friendly welcome. Elemis products in bathroom
Stayed in May 2024
Reviewed: 29 April 2024
Patrick
United KingdomI found the staff to be collectively very stoney faced and unwelcoming,bordering on uninviting and like there is a culture of either job dissatisfaction or low morale. The room was tiny,cramped,far too warm and the bed was rock hard,so much so that it was uncomfortable to turn over in the night.There was no view from the room at all.And the biggest bug bear was that i was only informed after making the booking that use of spa facilities would be an extra cost...not something you expect from a spa hotel.
The spa facilities are very nice..parking is very good.lovely views around the hotel.
Stayed in April 2024
Reviewed: 25 April 2024
Abha
United KingdomInside! Room had a creaky bathroom door, we got locked few times. No proper toiletries in the bathroom, i had to ask for a shower gel and shampoo. Phone was poorly attended. Room was not very clean.
Outside look is grand.
Stayed in April 2024
Reviewed: 19 April 2024
Ruaraidh
United Kingdom- The fitness centre is excellent, but you have to pay extra, even as a guest. Even for just pre 10am and post 5pm. What nonsense; and such a lost opportunity to engage any resident. - Pretty average service in the bars and restaurants. Soft drink choices were very average too. There is so much that they could have offered, but their range of choices was weak at best. - My room was not cleaned/made up on the second night. I was offered a discount, but only once I asked, which I had to do in person as the phone in my room was also broken. It turns out that daily room cleaning is by request, not a standard. Really? No information to explain this was evident; and the reception staff did not know this either. - My room was fine, but tired. - EV chargers did not all work and were used by people parking and not charging. Only 3 too.
Friendly staff at reception. Common areas were decorated reasonably. Grounds were presented pretty well.
Stayed in April 2024
Reviewed: 11 April 2024
Matthew
United KingdomNo water on first night, no hot water following morning. No response to contact regarding the issue
Stayed in April 2024
Reviewed: 7 April 2024
Andy
United KingdomAmbivalent staff, poor decor in rooms,, finish, broken tiles in bathroom, poor tv channels, in need of lots of maintenance and care!
Location, quiet
Stayed in April 2024
Reviewed: 5 April 2024
Callum
United KingdomBathroom in rooms given the price were outdated and shabby, seal on shower was filthy and I mean never been cleaned, when toilet flushed every time made a tremendously loud echoing through the pipework that I can only explain sounded like a ships horn so woke up the room and I’m sure others next door. House keeping was not as attentive as other properties I have stayed in bed was quickly made to poor standard and looked slept in as I arrived back from work each evening.
I liked the general areas, including bars etc staff were exceptional.
Stayed in April 2024
Reviewed: 3 April 2024
Alisha
United KingdomThere was little to no phone signal in the bed rooms so had to use the free WiFi. The price of the room was ok, however the price of drinks behind the bar were unbelievably over priced.
The room was spacious, airy, comfortable & clean. The venue as a whole is beautiful.
Stayed in March 2024
Reviewed: 31 March 2024
Sean
United KingdomWas fairly loud throughout the night. People emptying glasses in a bin in the middle of the night, Quite a lot of banging, and room was really warm even when radiators werent on.
Golf course was really good also spa.
Stayed in March 2024
Reviewed: 24 March 2024
Matthew
United KingdomStaff in spa could have been more helpful. Payment method with the piece of cardboard they give you is just confusing as I was told to use it everywhere when getting food/drinks but at the champagne bar, barneys and the spa nobody wanted it.
Peaceful atmosphere
Stayed in March 2024
Reviewed: 21 March 2024
Michael
United KingdomThe first room
Nice room after we complained about the first room
Stayed in March 2024
Reviewed: 7 February 2024
Andrew
United KingdomOnly 1 restaurant but advertised it has 3 Only 1 bar which didn’t have anything on draft Cannot charge things to your room
Good location
Stayed in February 2024
Reviewed: 6 February 2024
Gweno
United KingdomBreakfast was extra at £15. Staff were a bit caotic as they they were not given proper orders . So we had to actually ask for things. No explanation was given what the order was . Spa and swimming pool extra . Room was not cleaned. I ask why and reception staff said it wasn’t cleaned until 5pm however they still didn’t turn up so i had to go and look for the maid. Room was small
Nice hotel -but too expensive
Stayed in February 2024
Reviewed: 3 February 2024
Gareth
United KingdomMy room was so hot and very small for the price paid
Lovely building and spa is nice
Stayed in February 2024
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