Walls between rooms very thin, you could here the next room long to the toilet and talking

Lovely venue and exceptional service

Stayed in June 2024

Dated, unmotivated staff and very poor at the breakfast service. Basic items continually running out such as butter, pastries, glasses for juice etc. staff didn’t care they just strolled round like it didn’t matter

Nice location

Stayed in June 2024

On this occasion the room was not available until 2hrs after check in, the bar staff were terrible & we had made a table reservation at Barney’s online only to be told that Barney’s was closed for food when we arrived for our table booking.

We love staying here…

Stayed in May 2024

Very hot room with no aircon, unable to fully open windows and hot radiator we could not turn off which was not ideal with young baby - we did get moved to a more appropriate room eventually

Stayed for wedding - wedding meal was very nice One sensible manager did help fix the issues we had re room

Stayed in May 2024

Room wasnt great, feels dates, decor poor, lighting was terrible (two of them didnt work) and couldn't cool the room enough.

Location and facilities, gym etc are all wonderful

Stayed in April 2024

We chose it to charge our electric vehicle overnight and we couldn’t make the charger work. When I asked a reception how to do it the answer was ‘I haven’t a clue!

Location

Stayed in May 2024

Barneys was closed because there were only 3 people in as we were told by the hotel.

Good location

Stayed in May 2024

Turned up for breakfast at 7.30am but the food wasn't ready, had to wait 10 mins to order a coffee. The hot buffet food was not great. The staff were trying their best bur for whatever reason it wasn't a great experience. Perhaps just a one off...

Stayed in April 2024

We we’re turned away at the bar (in the spa area) as they were too busy setting up for the twilight guests. Weren’t able to sleep due to a loud generator outside the room. Also surprised to hear the hotel has now gone cashless…

Beautiful location and hotel

Stayed in May 2024

Restaurant very expensive. EV charging not easy to use (no instructions on chargers/not clear which App was needed. Reception had no idea. Suggest they have a crib sheet to confirm provider and their App - I gave up and drove to a shell station that had 4 chargers. Booked this hotel because of EV charging. Won’t be booking again.

Friendly welcome. Elemis products in bathroom

Stayed in May 2024

I found the staff to be collectively very stoney faced and unwelcoming,bordering on uninviting and like there is a culture of either job dissatisfaction or low morale. The room was tiny,cramped,far too warm and the bed was rock hard,so much so that it was uncomfortable to turn over in the night.There was no view from the room at all.And the biggest bug bear was that i was only informed after making the booking that use of spa facilities would be an extra cost...not something you expect from a spa hotel.

The spa facilities are very nice..parking is very good.lovely views around the hotel.

Stayed in April 2024

Inside! Room had a creaky bathroom door, we got locked few times. No proper toiletries in the bathroom, i had to ask for a shower gel and shampoo. Phone was poorly attended. Room was not very clean.

Outside look is grand.

Stayed in April 2024

- The fitness centre is excellent, but you have to pay extra, even as a guest. Even for just pre 10am and post 5pm. What nonsense; and such a lost opportunity to engage any resident. - Pretty average service in the bars and restaurants. Soft drink choices were very average too. There is so much that they could have offered, but their range of choices was weak at best. - My room was not cleaned/made up on the second night. I was offered a discount, but only once I asked, which I had to do in person as the phone in my room was also broken. It turns out that daily room cleaning is by request, not a standard. Really? No information to explain this was evident; and the reception staff did not know this either. - My room was fine, but tired. - EV chargers did not all work and were used by people parking and not charging. Only 3 too.

Friendly staff at reception. Common areas were decorated reasonably. Grounds were presented pretty well.

Stayed in April 2024

No water on first night, no hot water following morning. No response to contact regarding the issue

Stayed in April 2024

Ambivalent staff, poor decor in rooms,, finish, broken tiles in bathroom, poor tv channels, in need of lots of maintenance and care!

Location, quiet

Stayed in April 2024

Bathroom in rooms given the price were outdated and shabby, seal on shower was filthy and I mean never been cleaned, when toilet flushed every time made a tremendously loud echoing through the pipework that I can only explain sounded like a ships horn so woke up the room and I’m sure others next door. House keeping was not as attentive as other properties I have stayed in bed was quickly made to poor standard and looked slept in as I arrived back from work each evening.

I liked the general areas, including bars etc staff were exceptional.

Stayed in April 2024

There was little to no phone signal in the bed rooms so had to use the free WiFi. The price of the room was ok, however the price of drinks behind the bar were unbelievably over priced.

The room was spacious, airy, comfortable & clean. The venue as a whole is beautiful.

Stayed in March 2024

Was fairly loud throughout the night. People emptying glasses in a bin in the middle of the night, Quite a lot of banging, and room was really warm even when radiators werent on.

Golf course was really good also spa.

Stayed in March 2024

Staff in spa could have been more helpful. Payment method with the piece of cardboard they give you is just confusing as I was told to use it everywhere when getting food/drinks but at the champagne bar, barneys and the spa nobody wanted it.

Peaceful atmosphere

Stayed in March 2024

The first room

Nice room after we complained about the first room

Stayed in March 2024

Only 1 restaurant but advertised it has 3 Only 1 bar which didn’t have anything on draft Cannot charge things to your room

Good location

Stayed in February 2024

Breakfast was extra at £15. Staff were a bit caotic as they they were not given proper orders . So we had to actually ask for things. No explanation was given what the order was . Spa and swimming pool extra . Room was not cleaned. I ask why and reception staff said it wasn’t cleaned until 5pm however they still didn’t turn up so i had to go and look for the maid. Room was small

Nice hotel -but too expensive

Stayed in February 2024

My room was so hot and very small for the price paid

Lovely building and spa is nice

Stayed in February 2024

Housekeeping was poor in bar area. Dirty dishes. Dust on tables/ skirtings. Glass table filthy. Dinner service was poor. Meal cooked incorrectly. Sent back. Eventually came after my wife had eaten hers! 20% deducted in my burger but not told that until I saw on bill. Hardly a quality service!!

Great location. Nice room

Stayed in January 2024