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Reviews of MossBank House Luton Airport

52 Mossbank Avenue, Luton, LU2 9HH, United Kingdom

#18 of 28 B&Bs and inns in Luton

Guests' Choice

Review Score

Based on 49 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.3

  • Staff

    8.3

  • Value for money

    8.2

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: May 28, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only supplied powder milk for your cuppa.

    Value for money so close to the airport

    Stayed in May 2024

  • Reviewed: May 28, 2024

    7.0
    Perfect for our purpose, couldn't have been better
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Close to airport/station Friendly, professional, helpful, accommodating Basic amenities but excellent for price asked

    Stayed in May 2024

  • Reviewed: May 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The manager was helpful with taxi orders and shown around the area

    Good peaceful location and not far from the airport

    Stayed in May 2024

  • Reviewed: May 7, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Availability or information of taxi service

    Near the airport.

    Stayed in May 2024

  • Reviewed: April 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The description said futon bed but it was a floor mattress. For our short-stay was ok but would not have wanted a longer stay however flight did reflect this.

    Cost and friendly host all via Wats app. Good for an over night stop over stay before early airport flight. Would use again under same circumstances

    Stayed in April 2024

  • Reviewed: April 11, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    Staff was communicating well. The house is close to Luton airport. Walking distance.

    Stayed in April 2024

  • Reviewed: May 31, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. It was dirty, outdated, felt unsafe...

    Terrible !!! Just TERRIBLE

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Very good stay just need to sort the light out
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    When I arrived home in the evening because it was dark, I couldn’t see the numbers properly to get back in so I was out there quite awhile. I had to use my light in the end on my phone because there’s a light outside the house but it had no lightbulb in it so really the lightbulb needs to be sorted out.

    Very nice room, very quiet

    Stayed in May 2024

  • Reviewed: May 30, 2024

    1.0
    Awful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    That we had to book another hotel for the night as we couldn't get into this B&B and were left stranded

    We never got to go in as the manager was unavailable to give us the pin number

    Stayed in May 2024

  • Reviewed: May 28, 2024

    10
    Clean place to stay close to Luton airport with A+ customer service
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location is close to the airport, property clean, access easy, very helpful person coordinating - really went the extra mile for me

    Stayed in May 2024

  • Reviewed: May 27, 2024

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    a scratchy bed maddrass

    location is good, owner was very helpful

    Stayed in May 2024

  • Reviewed: May 27, 2024

    10
    Brilliant value for money, fantastic hospitality!
    • Leisure trip
    • Travelers with friends
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    This was a lovely comfortable stay. Facilities were great and clean. Raj was a great host very kind and caring. Would definitely stay here again!

    Stayed in May 2024

  • Reviewed: May 27, 2024

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    We had no problems but only stayed 1 night before our early morning flight. The check in instructions mentioned a smart key which we didn't find. I told the host it was not a problem and there was no need or opportunity to rectify this due to our short stay.

    It's on a quiet residential street. It is right nextdoor to the airport. The host is really friendly and approachable.

    Stayed in May 2024

  • Reviewed: May 25, 2024

    5.0
    great price, excellent service, clean, budget accommodation which serves the purpose.
    • Business trip
    • Group
    • Queen Room
    • Stayed 1 night

    our shower did not have hot water. the beds felt like they had been dragged out of a dump, they were not great or comfortable but the bedding was lovely.

    the service and access was excellent, the owner was amazing, and he even went out of his way to help us with a taxi. the room is a very good size and it was clean and it was a great price, the downstairs kitchen was well equipped and the place had everything really. the whole room was really nice, not bad at all. it is very close to the airport which is a real bonus.

    Stayed in May 2024

  • Reviewed: May 24, 2024

    1.0
    Fraudulent advert: not a hotel, dodgy business.
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could not gain access at 22.10hrs. Access-phone-number not answered. Tatty semi-detached with no signage, lighting or parking. Another guest let us into lobby and gave us different mobile number for Manager, who arrived 15 mins later and refused us entry to room! He said he'd cancelled our booking and let the room to someone else. He used my phone to email Booking.com (despite having 3 mobiles himself) to look as if I had cancelled my own booking. We had no choice but to find another room at midnight, before a 4.30am Airport check-in. Not good for my 80-year-old partner.😔

    Stayed in May 2024

  • Reviewed: May 22, 2024

    9.0
    Welcoming close to airport comfortable
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very handy. Welcoming. Would stay again

    Stayed in May 2024

  • Reviewed: May 19, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    GREAT 💯

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Value for money, clean quiet room, perfect for and overlay
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Room was small but the bed was a double bed which was perfect for me, very comfy. Clean linens, a bit hot but I opened the windows so it was fine. Quiet neighbourhood, the landlord waited for my arrival no his phone and promptly gave me the instructions for entering the building and room.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Ideal place to stay before an early flight from Luton airport
    • Leisure trip
    • Solo traveler
    • Budget Double Room
    • Stayed 1 night

    Clean, comfortable, quiet, close to Luton airport. There was also shower gel, shampoo and conditioner in the bathroom for use

    Stayed in May 2024

  • Reviewed: May 15, 2024

    3.0
    Not staying there again
    • Solo traveler
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    When I asked the owner about the tv remote he said he will check but never got back to me. I texted him again asking if he could give me a code to another room so I could grab a remote from another room he agreed. So I got the remote at 10.30pm (staying for 1 night only) It was quite close to luton airport Bed was comfy No night light, so I had to put on the bathroom light and partially close the door to have a soft light at night when watching tv

    I was booked to a room where somebody stayed already (the room was occupied) when I called the owner he came straight away and gave me a different room. Room was not very nice. Bed sheets looked clean but didn't smell fresh. Carpet from the 80's. Tones of dust on the chandelier. The descriptions said there is a spa bath in the room. There was no bath at all just a shower cabin from the 80's. There was no remote for the Tv. Also the room descriptions said loads of other things were provided, such as bath robe, slippers etc. None of them were there

    Stayed in May 2024

  • Reviewed: May 9, 2024

    3.0
    Sucked
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything.

    No hot water as whole house uses it so freezing shower in morning. No sheet for the pullout and had to argue for one as he told me I should just sleep directly on pull out. Like wt_? No fridge but he did install one at the end of the night. No light on entry, so you can’t see the lock box to get the key out. No code sent by booking.com so that you can get in and out of your room in case you forget code. No protection on ground windows so two older ladies can’t leave their windows open when they sleep 🙄cause some could easily just climb in. But a positive, a 6 pound taxi trip that took 10 mins to airport so that was convenient.

    Stayed in May 2024

  • Reviewed: May 7, 2024

    5.0
    Functional
    • Leisure trip
    • Solo traveler
    • Budget Double Room
    • Stayed 1 night

    Over heated. Shared bathroom with all other rooms (5?)

    No breakfast offered

    Stayed in April 2024

  • Reviewed: May 5, 2024

    1.0
    Stay away
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    We were unable to contact the host. He did not reply to WhatsApp nor Booking messages. We were not given any instructions on how to check in despite texting and calling many times before the ckeck in time. We arrived at the place merely an hour before check-in and he was late. He arrived only after Booking contacted him which was past the check in time. He claimed that he saw our texts and calls but did not answer them because we are Polish and they have been made from a Polish number. He arrived and said that he had been overbooked and has no room for us. He demanded that we cancel our reservation and then he will magically find a room for us. He refused to cancel the reservation himself and said that we need to trust him. We said that we would rather consult Booking on this and wanted to call them to which he replied that if we want to call Booking we should leave and never come back. It all seemed very shady as we had no guarantee that we would get a room after we cancel. We have proof of this conversation which was presented to Booking's Customer Service. The host now lies about the whole situation.

    From what we know it was not his first time as we spoke to other people that had been treated this way. If you want to rest before or after your flight, we suggest you stay away from this place as no good will come of it.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    5.0
    The accommodation was okay considering what i paid
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very hot, i think the thermostat was bad, i tried opening the window but only one widow opened, the room was burning hot, we couldnt sleep. I had a shower twice on the night time.

    Nothing really everything was just basic i will say for the price i paid i didn't expect much

    Stayed in May 2024

Showing 1 - 25

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