Nothing

Look and feel of the hotel, the location is great and they have amazing staff who are super helpful and friendly.

Stayed in September 2024

We couldn’t control our own temperature in the room due the controls not working but you only had to phone reception and they would put it up On down on request . You had to close the curtains if you wanted to change in or out of your clothes in the main room as one of the windows was right opposite another building with windows that could see into our room. When we wanted to have one of the windows open we had to wedge a pillow in the gap as it kept sliding down .

The location was perfect for our night out at the Seansea area , just a 8 minute walk . The hotel itself was beautiful inside as well as the looks from the outside. When we arrived pulled up to the barriers and just had to give our surname and was let into the car park . Plenty of space available when we arrived . Reece greeted us at reception and all was very smooth and well explained . Our room was in one of the buildings to the side of the hotel ( which I knew about) . We had got an upgrade for slightly larger room for £15 a night ( again afford to us in advance) . Reece showed us to our room and explained all we needed to know . Very comfortable bed with great pillows and duvet. Plenty of towels supplied , one very large , one normal bath size and one hand towel . Also bath robes supplied . The bathroom suite was enormous and the shower was great and powerful . Shampoo, conditioner , soaps and bath bubbles all supplied if needed. Good tea and coffee supplied and plenty more given if you need and topped up when the room is cleaned . Our view was brilliant although we could see the hills it was partially obscured by back of Sainsbury’s , but not totally unpleasant . Breakfast was good . Plenty of continental choice along with great choice of variety of cooked breakfast . The bar area was lovely and a great choice of drinks . All staff were very friendly and helpful . Reece was so lovely during our stay and also gave us some advice on special bookings if we wished to visit again . Would absolutely stay here again .

Stayed in September 2024

The receptionist had to take us out of the main building to adjacent building to our room. Very disappointing. The room was on ground floor and public cars parked close outside which meant it was very noisy at around 2am/3am following pub/club closures.

Central location Parking and Wi-Fi Breakfast was good

Stayed in September 2024

Basically....it was clean but grubby around the edges. Scuffs on walls and doors ...a bit of Jif would have sorted it. ...glass tables wiped in room but not wiped properly underneath, glass doors into our area all smeared not gleaming.Shame the spec on furniture and soft furnishings had been compromised in beautiful old buildings....IKEA style curtains and cheap dark stained furniture does not make a luxury boutique hotel ! So close to being great ....

Lovely welcome from staff and at breakfast. Actual breakfast good quality ingredients including freshly cooked hot options.Great central Swansea position .. downstairs reception bar has a great vibe.

Stayed in September 2024

It was all good

Everything

Stayed in September 2024

Room smelled musty and was not well lay out

Attractive building and public spaces

Stayed in September 2024

It was pretty loud and it sounded like people were coming into our room throughout the night - they weren’t, we were just were close to main door that goes outside. Apart from that the place was lush!

It was very clean and our room was spacious. In a nice area and the staff were very polite!

Stayed in September 2024

Restaurant being closed on Sunday evening meant I had to go out for dinner in the rain or eat in room. Would have preferred to have eaten in the hotel.

I requested and was given an upstairs bedroom with dual aspect windows. Ideal temperature. Lovely staff - Rhys on reception again - always pleasant and helpful. Bedroom perfect. Good selection of pillows.

Stayed in September 2024

Some deluxe rooms were much better than others and very little difference between some deluxe and standard in terms of size but all very comfortable

Great rooms and really close to both restaurants and bars and the marina

Stayed in September 2024

Room was hot (not always a negative i know), fan provided but not powerful enough. I mentioned to receptionist on check out who informed there is air conditioning available-but operated from main hotel, and not advertised /specified anywhere. Appreciate the Town House is an old building that has been tastefully restored and refurbished, but sound between rooms was easily heard-eg coughing, walking around and talking. Limited plugs when wanting to use hairdryer, charge phone or kettle. Had to unplug table lamp, or move bedside tables to access an electrical socket. As an old building, understand there may have been restrictions during rebuild and change of use, but road noise easily heard and passing people.

The location to city centre, particularly Wind Street and marina for food and drink. On site parking - limited spaces, but there are local authority car parks nearby. We stayed in the Town House. Towels, bathrobe, toiletries , refreshments provided in room. Iron and hairdryer provided. Curtains nice and heavy and blocked light well. Nice bar area in main hotel with good choices. We didnt have any meals so cant comment. Staff we saw all warm, friendly, helpful and welcoming.

Stayed in September 2024

Unique, spacious and comfortable

Stayed in August 2024

First time ever that we were put in a small room, which was right next to the entrance with people constantly walking past your window. Not the usual standard that we are used to at this hotel.

Used many times before. Lovely hotel and bar.

Stayed in September 2024

Nothing

Staff went overboard on looking after us 👌

Stayed in September 2024

Lack of an easy chair and casual table in the room. Rooms in adjoing annex - some in party said poor soundproofing between floors.

Staff, breakfast, room quality, location, iconic premises

Stayed in September 2024

No air conditionner

Stayed in September 2024

There was a function on the Friday evening and an exclusive wedding on the Saturday which meant that the bar facilities were not available. This was not a problem for us as we had other plans but it may have impacted on others stay and we did not know this was the case until we arrived. Some comfy chairs in our room would have been nice.

Staff amazing, room very comfortable and quiet, breakfast delicious. Added bonus was the electric charging point in the car park

Stayed in September 2024

Stylish hotel with character Staff very helpful

Stayed in September 2024

It was very warm. It was a warm weekend in Swansea (21 degrees, not overly warm to some) but the hallways and rooms felt as if the heating was on and the AC in our room wasn’t working and was controlled by reception.

Lovely building and decor. Centre of Swansea so great in terms of travel connections, shops, bars etc. Was able to get an early check in, the staff accommodated very well. Pleasant, friendly and helpful staff. Lovely breakfast- shame they do not offer dinner at the hotel.

Stayed in September 2024

only downside was being on the bottom floor so was noisy being by reception and the bar.

Was a really lovely hotel with very friendly staff. Room was very fancy , Would definitely recommend here

Stayed in August 2024

I did not need to do any work in my room but the desk room for a laptop and all the mod cons was very limited. As I only needed to check emails, it was at worst a minor irritation.

It was an all round excellent stay from the quirky individually named rooms to the helpful staff and finally a tasty and very well presented Full English breakfast.

Stayed in August 2024

nothing

Great nights sleep, very comfy bed and pillows. The pod coffee machine was a delight to have.

Stayed in August 2024

There was very little we didn't like. The up keep of the building seems to be a challenge and this was in some cases very visible. a little more choice in the breakfast would be appreciated and it was not well setup for late comers (one is after all on holiday at the hotel ;-) ) It is often not easy to get a reservation which includes a weekend.

The rooms are nicely furnished and typically large. The beds are very comfy and help for a good night's sleep. Bathroom was also very good. The staff were very helpful and took time with their guests and tried to increase the quality of the stay in Swansea. Breakfast was also okay and with some choice.

Stayed in August 2024

nothing

Comfortable and high levels of cleanliness

Stayed in August 2024

Morgan's is a hotel from another age - excellent, but a fridge in each room would be good, There was limited knowlrdge of where one could dine in the locality. We used to live in Swansea and knew where to go but a guide on local eating places would help tourists.

We were given a good welcome by all staff particularly in the reception (Ben and Rhys). We had some problems with our room on the first night and the staff moved us to another room for the second night whilst we were out. Our stay was to attend family and friends reunions on separate days and so we had little opportuniy to sample the breakfasts - no evening meal was available at the Hotel. This was a pity because I felt the bar/breakfast room would have made an excellent restaurant. Overall, the decor of the hotel was well done and superbly reflected another era. An extremely interesting place to stay with great character. Parking in the centre of Swamsea was an asset,.

Stayed in August 2024