12 Lancaster Gate, Lancaster Gate, Westminster Borough, London, W2 3LG, United Kingdom
#720 of 1,017 hotels in London
Guests' ChoiceBased on 2136 hotel reviews
7.3Cleanliness
7.7
Comfort
7.8
Location
8.9
Facilities
7.3
Staff
8.2
Value for money
7.3
Free WiFi
7.8
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End of dialog contentReviewed: 24 June 2024
Timothy
AustraliaConvenient location
Stayed in June 2024
Reviewed: 22 June 2024
Laith
United Arab EmiratesThey have everything, very good service and amazing staff, however the AC wasnt working probably but its alright.
The location! It was incredible, for those who like to be close to everything but at the same time to enjoy some peace time away from the rush, very calm area yet close to everything. Hyde park right next to it, Leicester Underground which connects to everywhere and Paddington station which is only 8 mins walk if you come from Heathrow via the Express train also some good restaurants around. It was perfect for us (couple)
Stayed in June 2024
Reviewed: 22 June 2024
Elisabeth
AustriaI booked the day before I arrived, so the price was very high. For the price I paid, I would have expected more value, but it‘s London. Tiny bathroom despite higher room category. I was in time but cleaning staff almost kicked me out in the morning. Tap water in the bathroom does not get cold. Windows can only be opened 10cm
Location, location, location! It‘s close to Paddington und central line stations, quiet location Hotel seems renovated. Lobby is nice! Room size of double is nice, but bathroom is tiny. I had a view over the neighbourhood, which was very nice.
Stayed in June 2024
Reviewed: 20 June 2024
Ulrich
GermanyNot good isolation against noise from neighbors rooms
Nice location near Hyde Parc. Also near Central line and airport lines
Stayed in June 2024
Reviewed: 19 June 2024
Charleen
South AfricaGreat breakfast and good location
Stayed in June 2024
Reviewed: 17 June 2024
Christine
United KingdomShower head very difficult to alter, appeared to big for stand it was on
Excellent location, very near hyde park and walkable to oxford street, comfortable bed and pillows, slept very well, staff friendly and was able to store bags prior to checking in (we arrived early), generous tea and coffee supplies
Stayed in June 2024
Reviewed: 17 June 2024
Eambridge
United KingdomPaid for executive room which we felt was quite small. Window faced brick wall with large, loud commercial ducting. Room was also right next to the lift and door to the corridor/other rooms on our floor, so lots of slamming throughout the night.
Gentleman on reception was great and had good extras such as iron/ironing board, hairdryer etc
Stayed in June 2024
Reviewed: 11 June 2024
Hilary
United Kingdomroom a bit small and bed up against window
Nice staff, nice decor
Stayed in June 2024
Reviewed: 7 June 2024
Beverley
United KingdomTV placed in a different position as we got a crick in the neck watching it sideways whilst laying on the bed. No shower mat, which was a safety issue. We couldn't close the window as blocked off with wooden blocks screwed into the frame. It was lucky that the evening was warm as if it had been raining or cold it would have been a problem. Also, the window caused a problem with noise, scaffolding outside which was a security issue.
Location was quiet and near to Hyde Park. Underground station was nearby. Room was extremely clean and bed was comfy. Breakfast was good value for money with a excellent choice of cold and hot food. Staff were very accommodating and friendly.
Stayed in June 2024
Reviewed: 6 June 2024
Christopher
United KingdomFar too hot in the room and air-conditioning not effective. Window opened but noisy ventilation equipment next door meant it had to be closed at night.Rooms at the front presumably wouldn't have this issue. No fridge.
Location very quiet residential area but close to local amenities and tube and bus routes Large room Comfortable bed Cleanliness
Stayed in June 2024
Reviewed: 29 May 2024
Shiying
United KingdomSqueaky bed
Ver good location, nice facilities
Stayed in March 2024
Reviewed: 24 May 2024
Michael
United KingdomZero view for what was the “executive floor level” & room was too hot ( poor air con)
Location good, breakfast very good, staff good…
Stayed in May 2024
Reviewed: 22 May 2024
Osama
Saudi ArabiaShould be king size bed for some request from some guests U should have some rooms bigger also from some request
Breakfast is very good Location is excellent
Stayed in May 2024
Reviewed: 20 May 2024
Nigel
AustraliaFirst room noisy, second room was hot and couldn't use air con at night as it blew cold air straight over me. No coffee machine, only kettle and instant coffee in a 4* hotel. No fridge
Breakfast. Location. Staff
Stayed in May 2024
Reviewed: 18 May 2024
Amatus
United Arab EmiratesRoom was very small -
Location
Stayed in May 2024
Reviewed: 14 May 2024
Graziela
BrazilThe noisy from upstairs room
Stayed in May 2024
Reviewed: 12 May 2024
Andrew
Czech RepublicWe stayed on the street level and it was VERY noisy. Made it difficult to sleep.
Location, cleanliness, value
Stayed in May 2024
Reviewed: 2 May 2024
Ahmad
United Kingdomnon
welcome
Stayed in May 2024
Reviewed: 1 May 2024
Liz
United KingdomThe cleanliness of some things like the wall of the bedroom needed a wipe down, the shower head was all tangled and you couldn’t keep it straight. The remote control to the tv was full of grime and not nice. Clearly had not been cleaned. The lights were a bit grim too. Room very hot couldn’t work heating and too tired to ask reception as it was late and I wanted to just go to sleep.
Staff were really friendly
Stayed in May 2024
Reviewed: 30 April 2024
Gregpam
AustraliaThe location. Staff friendly
Stayed in April 2024
Reviewed: 29 April 2024
Louise
United KingdomThe room was smaller than we expected the photos make the rooms look bigger
Stayed in April 2024
Reviewed: 25 April 2024
Eduardo
United KingdomNoise from the other bedrooms, you can hear almost everything
Great location and breakfast. Room was comfy
Stayed in March 2024
Reviewed: 25 April 2024
Davis
SwitzerlandOld facilities, shower with low pressure, not barrier-free. Short stair at the entrance make it difficult to travel with a stroller.
Friendly staff and great location next to the HydePark and the central line
Stayed in April 2024
Reviewed: 23 April 2024
William
United KingdomRoom had a wooden panel with a door connecting to adjoining room. You could hear people talking in the next room. Walls too thin to keep out noise, even when people just talking normally. Could not get safe to lock
Location good for Hyde Park, Paddington station and West End generally. Breakfast good with plenty of choice.
Stayed in April 2024
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