Rannoch Road Fir Trees, Crowborough, TN6 1RB, United Kingdom
#1 of 5 hotels in Crowborough
Guests' ChoiceBased on 108 apartment reviews
9.6Cleanliness
9.9
Comfort
9.8
Location
9.6
Facilities
9.8
Staff
9.7
Value for money
9.5
Free WiFi
9.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 June 2024
Andreas
GermanyA bit few space to store clothing. No German TV.
Very nice Loft and a friendly and supportive Host Charlotte. Many Goods to start; like Wine, Chips, Milk, Bread etc.
Stayed in June 2024
Reviewed: 19 June 2024
Paula
United KingdomThe water pressure is quite low which is a bit of a pain in the shower.
Lovely boutique feel to this property! Owner left a basket of goodies as well as milk, tea and biscuits so breakfast pretty much taken care of. We had some atrocious weather during our stay so put the electric stove on in the evening - the whole accommodation was toasty in no time. Bed super comfy (choc on pillow a nice touch!) and bed linen / toiletries were lovely. The view from the bedroom over the Ashdown Forest is lovely - you can see for miles (rain permitting!) We really enjoyed our stay and would happily return.
Stayed in June 2024
Reviewed: 29 May 2024
Gordon
United KingdomThe weather could have been better. Hardly the fault of the hosts!
We loved the location and views, the food and drinks supplies, the facilities and level of equipment available and the degree of comfort we experienced. There was nothing basic or 'make do' about the Loft and was the ideal place to get ready for and then wind down from a wedding. The attention to detail was outstanding. We wanted for nothing!
Stayed in May 2024
Reviewed: 22 May 2024
Jessica
United KingdomThis is the second time I have stayed at this property and I have loved staying here both times. Comfy, cosy and has all you need for a peaceful stay.
Stayed in May 2024
Reviewed: 19 April 2024
Mariabelle
United KingdomThere was not anything we could find fault with the property.
The cleanliness, amenities and the host Charlotte was very accommodating.
Stayed in April 2024
Reviewed: 15 April 2024
Smith
United KingdomWe liked everything so this question does not apply!
The Loft was exceptional. From the moment we walked in until we left we were thrilled with everything.
Stayed in April 2024
Reviewed: 9 April 2024
Sue
United KingdomWe liked everything!
Location was excellent and very handy for us as we were visiting family 10 minutes from the property. Communication from the owner was excellent. There were many nice touches - chocolate on pillows, milk provided, very wide choice of drinks, bread and cereal. We only stayed one night but the facilities would be brilliant for a longer stay too. The beds were extremely comfortable. The accommodation was immaculate. There was parking too. It felt like nothing was too much trouble. I would highly recommend this property.
Stayed in April 2024
Reviewed: 31 March 2024
Leanne
United KingdomNothing at all
Everything was just perfect. The little touches were very welcoming . Chocolates on bed Hot cross buns, bread, porridge , cereal, milk butter and jam all left fur us😍 Lots of different teas, coffee machine and a bowl of celebrations. What more could one ask for !
Stayed in March 2024
Reviewed: 29 March 2024
Lesley
United KingdomHaving to leave
The host is available and very accommodating . It’s our 4th stay and it’s absolutely everything you would expect. They even left a hamper with Easter treats , I had to stay strong and leave them behind as I’m on a diet. The decor is lovely attention to detail cannot be faulted , really warm and comfortable. Thank you ☺️
Stayed in March 2024
Reviewed: 17 March 2024
Katy
United KingdomShower pressure and temp was a bit waff. Really struggled to find the place in the dark
Really nice property. Wish I’d booked a few extra days.
Stayed in March 2024
Reviewed: 3 March 2024
Barbara
United KingdomEverything was fine
Plenty of options
Stayed in March 2024
Reviewed: 4 February 2024
Sumitra
United KingdomIt was the perfect place for us. Immaculate and had some lovely touches such as milk, coffee, bread and even a chocolate on the pillow😊
Stayed in February 2024
Reviewed: 26 January 2024
Vladimir
United KingdomThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 December 2023
Martin
United KingdomEverything
Stayed in December 2023
Reviewed: 15 December 2023
Jessica
United KingdomI only stayed one night 😢
Clean, spacious and ideal location
Stayed in December 2023
Reviewed: 8 December 2023
Robin
United KingdomLack of Hot water to sink and bathroom. We may not have run the taps long enough
WE were not aware that our host was arranging Breakfast so we took our own.
Stayed in December 2023
Reviewed: 17 November 2023
Lesley
United KingdomAll perfect
Warm and cosy Lovely 🥰 treats left for us
Stayed in November 2023
Reviewed: 5 November 2023
Lesley
United KingdomHonestly it was so nice and I will definitely return when I come to see my sister if it’s available. The only thing is the bathroom door stuck at times and I was worried I was going to break it or damage it.
I liked the property as warm and the people who we booked it with well really helpful and made us feel welcome
Stayed in November 2023
Reviewed: 1 November 2023
Celeste
United KingdomLovely, cosy, clean and peaceful - perfect
Stayed in October 2023
Reviewed: 16 October 2023
Gail
United KingdomI appreciate that this may be difficult to rectify but it takes absolutely ages for hot water to come out of the hot tap or shower. You need to turn it on 2 minutes before you need it. Also the shower is of the rainfall variety only and is not very powerful or plentiful.
The property is very comfortable, private and tastefully decorated. The provision of breakfast facilities was excellent.
Stayed in October 2023
Reviewed: 12 October 2023
Grange
United KingdomEverything about The Loft was amazing!
Stayed in October 2023
Reviewed: 10 October 2023
Celeste
United KingdomLovely place, very comfortable and the decor very much like a boutique hotel. I will definitely book The Loft again!
Stayed in October 2023
Reviewed: 1 October 2023
Tom
United KingdomVery well equipped and welcoming, a quiet and peaceful location, we had a very enjoyable 6 night stay – defiantly deserves the 9.5 rating. No problems with EV charging if needed.
Stayed in September 2023
Reviewed: 28 August 2023
Elizabeth
CanadaNeeded a flat sheet as we were all too hot at night with the thick duvets. This is a common issue we find when travelling in UK/Europe jn the summer.
Very well equipped, extremely helpful and responsive owner who also respected our privacy. Lovely, quiet space in the countryside with nearby forest walk with views.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content