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Reviews of Mercure Paignton Hotel 4 stars

Esplanade Road 22, Paignton, TQ4 6BQ, United Kingdom

#8 of 22 hotels in Paignton

Guests' Choice

Review score

Based on 2130 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.4

  • Facilities

    8.8

  • Staff

    8.9

  • Value for money

    8.6

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 27 June 2024

    8.0
    I will come again.
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 6 nights
    • Submitted via mobile

    The iron and ironing board was very disappointing. Room service could have been better. The way the bathroom shower was designed is terrible as the water leaked all over the floor. Breakfast could be improved with more vegetarian options. Car park space are too close to each other

    The sea view, nice room, friendly staff. Amenity was good on whole expect the iron. The hotel lobby was very nice. Outside was exceptional.

    Stayed in June 2024

  • Reviewed: 27 June 2024

    10
    Relaxing environment with excellent service
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 4 nights
    • Submitted via mobile

    I liked everything

    The service was excellent the breakfast was excellent the overall stay was excellent 👌

    Stayed in June 2024

  • Reviewed: 26 June 2024

    9.0
    Lovely hotel, huge comfortable rooms, dog friendly but restaurant lets it down.
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit more under staffed in the bar area, meaning a long wait for a drink. The choice of food in the on site restaurant very limited, although what we had was nice and reasonably priced. The cheese board was very poor value for money, two tiny bits of cheese for £12. The restaurant lets the hotel down.

    Hotel lovely, staff really friendly. Rooms large, well equipped and beds super large and comfortable. Was able to park on site. Dog friendly which is a bonus.

    Stayed in June 2024

  • Reviewed: 25 June 2024

    10
    Great location, very good restaurant and lovely staff.
    • Leisure trip
    • Family with young children
    • Double Room with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Perfect!

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 3 nights
    • Submitted via mobile

    Walkways to reception needed attention- plants to be cut back

    Location and newish hotel

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Everything, clean, modern and welcoming, Amy was fantastic going above and beyond

    Stayed in April 2024

  • Reviewed: 23 June 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Classic Double Room - Accessible
    • Stayed 5 nights
    • Submitted via mobile

    The only little thing that was wrong that there not enough choice at breakfast no jam or marmalade and nothing up saying you could ask for eggs cooked an other way

    The hotel is perfect the staff could not be anymore happy to help you the room was big and my husband is disabled and was able to use his scooter inside and outside the hotel room was clean bed was comfortable all I all will go again

    Stayed in June 2024

  • Reviewed: 23 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to dislike

    Reception staff Cherrie and Avanti were most helpful and had a very friendly demeanour. We had a lovely meal in the restaurant with polite friendly staff on hand. The view from our room was exceptional. We will be back.

    Stayed in May 2024

  • Reviewed: 23 June 2024

    10
    Other than the points above would definitely return.
    • Leisure trip
    • Solo traveller
    • Classic Double Room with Restricted View
    • Stayed 3 nights
    • Submitted via mobile

    Not informed you could have breakfast eggs cooked to order. Scrambled eggs in buffet awful - they should also be cooked to order. Minibar - misleading as implies alcohol- need to be clear that only soft drinks offered. There were none in my fridge anyway ex per for 2 cans of flavoured water on the desk. My next point is just feedback- you need to have enough staff to run the restaurant even when you have large groups-I dined alone the evening you had a large group. You are losing money.

    Good food and service

    Stayed in June 2024

  • Reviewed: 23 June 2024

    9.0
    Comfortable new hotel right on seafront with great views
    • Leisure trip
    • Solo traveller
    • Superior Privilege Room with One Double Bed and Bay View
    • Stayed 3 nights
    • Submitted via mobile

    15 / night cost of parking

    location, newness, sea view

    Stayed in May 2024

  • Reviewed: 23 June 2024

    10
    Fantastic all round!
    • Leisure trip
    • Solo traveller
    • Classic Double Room - Accessible
    • Stayed 5 nights
    • Submitted via mobile

    Nothing to dislike

    The room was very large and beautifully furnished. The staff couldn't do enough to ensure my stay was the best it could be.

    Stayed in June 2024

  • Reviewed: 22 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 4 nights
    • Submitted via mobile

    Brand new hotel,everything was spotless. Room only,but the food looked excellent.

    Stayed in June 2024

  • Reviewed: 20 June 2024

    10
    1 night break
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Nothing to note

    Very clean and well maintained. Amazing friendly staff

    Stayed in June 2024

  • Reviewed: 20 June 2024

    10
    Best night sleep
    • Business trip
    • Solo traveller
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Very minor point but dinner was very fancy and I couldn’t find any quick food items just to grab at the bar

    Clean and modern and reasonably priced ! Staff were fantastic and the bed was very comfortable

    Stayed in June 2024

  • Reviewed: 19 June 2024

    8.0
    Good position
    • Leisure trip
    • Couple
    • Deluxe Privilege Room with One Double Bed and Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast - bacon for 2 days very dry. The scrambled egg terrible. The sausages are just a lot of bread rather than meat. How any chef could cook eggs the way they were is hard to imagine. The air con only goes as low as 19 degrees and the fan is not very high. With windows that do not open the room can be oppressive.

    The location was great as is the view from the Priviledge rooms. The bed was very comfortable and large. It was good to have a settee to relax on after a busy day out sightseeing. The shower was roomy and had good pressure. The room was large with plenty of room. There was a fridge which was handy.

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Superb
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    Looking out on a alley full off bins

    Everything was good and clean

    Stayed in June 2024

  • Reviewed: 19 June 2024

    10
    Clean comfortable with good staff, whats not to like!
    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Nothjing

    Superb

    Stayed in May 2024

  • Reviewed: 18 June 2024

    9.0
    Great one night stay before we headed to brixham apartment, great location but just far enough away from any noise from
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Expensive drinks

    Great location

    Stayed in May 2024

  • Reviewed: 18 June 2024

    9.0
    it was good except for the car parking
    • Leisure trip
    • Solo traveller
    • Classic Double Room with Restricted View
    • Stayed 1 night

    having to pay £15.00 per night to park the car in the hotel car park. this means unless the charge is going to be a lot less i will not be stopping at the hotel again despite the fact it is one of the best i have stayed in

    the position of the hotel was great the breakfast was good.

    Stayed in June 2024

  • Reviewed: 18 June 2024

    10
    Fantastic hotel
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Great location, lovely hotel

    Stayed in June 2024

  • Reviewed: 15 June 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    Locat ion excellent hotel clean with friendly staff could not fault it

    Stayed in June 2024

  • Reviewed: 14 June 2024

    9.0
    Incredibly good value for rate
    • Business trip
    • Solo traveller
    • Classic Double Room with Restricted View
    • Stayed 1 night
    • Submitted via mobile

    Lack of staff for breakfast and restaurant

    Wonderful well appointed modern hotel

    Stayed in March 2024

  • Reviewed: 13 June 2024

    8.0
    Lovely stay shame about the parking
    • Leisure trip
    • Couple
    • Classic Double Room with Restricted View
    • Stayed 2 nights
    • Submitted via mobile

    Not enough parking spaces, for a large hotel parking was disappointing. We were told to park elsewhere several minutes away, however the receptionist couldn't tell us where it was, we were told 'to google it'. Not very helpful!

    Room very comfortable and clean. Lovely tea making facilities. Air conditioning was easily controlled. Excellent location.à

    Stayed in June 2024

  • Reviewed: 13 June 2024

    10
    Fantastic location
    • Leisure trip
    • Family with young children
    • Classic Room with Two Zip Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Loved sea view room

    Stayed in June 2024

Showing 1 – 25

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