10-14 Union Terrace, Aberdeen, AB10 1WE, United Kingdom
#33 of 42 hotels in Aberdeen
Guests' ChoiceBased on 1984 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
9.1
Facilities
7.6
Staff
8.8
Value for money
7.9
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: January 17, 2024
William
United KingdomStaff were nice no issues with anything
Stayed in January 2024
Reviewed: January 15, 2024
James
United Kingdomtried to part pay with money that was in my wallet ,money was taken off my wallet but was still charged full amount
Stayed in January 2024
Reviewed: January 13, 2024
Katie
United States of AmericaThe bed, you can feel the coils, a pillow top needed adding
Location was good to get to from the train station and walking distance to the beach.
Stayed in December 2023
Reviewed: January 13, 2024
David
United KingdomNothing
Location
Stayed in December 2023
Reviewed: January 13, 2024
Ian
United KingdomBit tired but clean
Staff were really friendly and helpful
Stayed in January 2024
Reviewed: January 8, 2024
David
United KingdomRoom was a little chilly
Bed was comfortable. Like the breakfast to order instead of a buffet.
Stayed in January 2024
Reviewed: January 7, 2024
Gerard
United KingdomNothing
Great location, friendly staff, very comfortable warm room and a quiet room also good food.
Stayed in January 2024
Reviewed: January 6, 2024
Ben
United KingdomThe bathroom I cut my foot on one of the tiles by the toilet as it was loose and moved when stood on it. A lot of the grouting was missing on the bathroom floor which I was disappointed in.
Nice location staff really friendly.
Stayed in January 2024
Reviewed: January 6, 2024
Harry
United States of AmericaWas quite a bit of party noise coming from outside due to closeness of the downtown area that went on late into the evening that could be heard.
Room was excellent from the cleanliness to the comfortability and location to downtown is great.
Stayed in December 2023
Reviewed: January 3, 2024
Norman
NigeriaDidn’t have breakfast because I was in a rush.
Stayed in January 2024
Reviewed: January 2, 2024
Layla
United KingdomLovely old hotel in heart of Aberdeen. Beautiful large room, very clean and comfortable
Stayed in January 2024
Reviewed: January 1, 2024
Denis
United Kingdomenjoyable stay and location
Stayed in December 2023
Reviewed: December 31, 2023
Kennedy
United KingdomThe radiator was behind heavy curtains . I reported the hairdryer wasn't working on the night of arrival. Reported it on morning of departure again because nothing was done about it .
Very central for our stay .
Stayed in December 2023
Reviewed: December 31, 2023
Julie
United KingdomCarpet on main stair was a bit thread bare. There was a cigarette burn on my bedroom carpet and carpet was a bit threadbare too.
Large spacious rooms. Pleasant staff. Rooms nice and clean.Straight forward check in and check out.
Stayed in December 2023
Reviewed: December 31, 2023
David
United KingdomThis was the first time we had stayed since the new wine bar across the road had opened. Our usual great night sleep was interrupted several times as they decided to noisily empty all their used bottles into the recycling at approximately 11pm, 12:30am and 2am. As this stay was on a Thursday I'd hate to experience it on a busy weekend night.
Staff were great as usual and bed was very comfortable. Room although starting to look a little old compared to newer hotels was still clean and relatively well equipped.
Stayed in December 2023
Reviewed: December 29, 2023
Andrew
United KingdomFelt everything was satisfactory
Buffet breakfast was first rate, great selection and very fresh. Location is city centre so ideal
Stayed in December 2023
Reviewed: December 28, 2023
Sushil
United KingdomAt level 4, there is a continual humming of the what seems like boiler noise. It was annoying and disrupted sleep.
1)The view from the room. 2) the location. 3) Good value for money.
Stayed in December 2023
Reviewed: December 24, 2023
Sibby
United KingdomA comfortable room with a great view. Very helpful staff.
Stayed in December 2023
Reviewed: December 22, 2023
Shirley
United KingdomBreakfast very good. Might be better if teapots for tea - bit a very minor quibble
Stayed in December 2023
Reviewed: December 21, 2023
James
United KingdomAgain Ideal for a visit to the Theatre.
Location is Ideal, city centre facilities all around you.
Stayed in December 2023
Reviewed: December 18, 2023
Irene
United KingdomThe pillows were maybe bit hard and not must bounce in them but a small thing to complain about!
Very friendly helpful staff. Central location, handy for shopping and His Majesty’s Theatre .
Stayed in December 2023
Reviewed: December 17, 2023
Isobel
United Kingdomclose to theatre
Stayed in December 2023
Reviewed: December 15, 2023
Steven
United KingdomToo expensive and the single room size was too small.
Clean and modern.
Stayed in December 2023
Reviewed: December 11, 2023
Kevin
United KingdomThe carpet in the room was old and appeared dirty and the room while having the space only had one bedside table and no plug sockets near the bed meaning our phones had to be plugged in and left on the floor on the other side of the room to charge. There were also some noise issues with other guests both late at night and first thing in the morning - although we accept this can't always be helped.
The location was great, perfect for what we needed while attending my partners graduation & the staff were very helpful when we left an item of clothing behind and contacted us to let us know almost before we'd finished unpacking.
Stayed in December 2023
Reviewed: December 10, 2023
Kenneth
United KingdomThe room was listed as deluxe, but the room is desperately in need of maintenance. Scratch surfaces, cracks on walls, marks on walls, light out on the bathroom display, black mould on silicon, slight drip from the radiator by bed.
The public areas are very nice and luxurious. it's clean and warm, and friendly staff
Stayed in December 2023
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