22 Hertsmere Road, Canary Wharf, Tower Hamlets, London, E14 4ED, United Kingdom
#351 of 1,013 hotels in London
Guests' ChoiceBased on 1589 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
8.9
Facilities
8.4
Staff
8.7
Value for money
7.8
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2024
Gillian
AustraliaGreat location. Staff very helpful Comfortable bed and pillows.
Stayed in September 2024
Reviewed: 17 September 2024
Nick
United KingdomRoom not ready at check in time. Room reserved was of either quayside or "city" views. Room eventually allocated was neither quayside or city. This was eventually remedied by appropriate Room being allocated the next day
Executive lounge
Stayed in August 2024
Reviewed: 17 September 2024
Allison
United Kingdomroom was chilly and was expecting a shower
breakfast amazing choice
Stayed in August 2024
Reviewed: 16 September 2024
Andreas
SwitzerlandGym was quite small and dark
Nice waterfront location. Comfortable beds. Very good breakfast
Stayed in September 2024
Reviewed: 8 September 2024
Stefan
United KingdomBathroom could be updated with shower screen rather than shower curtain. Manhattan Grill restaurant looked extremely quiet for a Saturday night which is not encouraging to make you want to eat there.
Excellent location. Friendly welcoming staff at reception. Lovely airy contemporary decor. Stylish room with lovely chaise lounge seating area for views of the dock/water.
Stayed in September 2024
Reviewed: 8 September 2024
Gary
United KingdomNothing really was excellent stay
Great location as we were going to Boisdale's for a meal for my birthday, service,good at bar and restaurant & hotel fab all round.
Stayed in September 2024
Reviewed: 2 September 2024
Salem
United Arab EmiratesIt's extremely slow to get a service done "Apart from room service"
The staff was friendly. Shout out to "I hope i didn't get any names wrong." Caitlan Raffaele 🇮🇹 Aron Alves Nadeem khan Davya Katika Tom Hassan Abdul
Stayed in August 2024
Reviewed: 31 August 2024
Emma
United KingdomLarger towels could have been used. Maybe some complimentary bottled water as well
The beds were incredibly comfortable and rooms were very clean especially the bathroom
Stayed in August 2024
Reviewed: 26 August 2024
Victoria
United KingdomCheck in was absolutely ridiculous. I had two separate confirmations from Bookings.com, an email from the Marriott and we had already paid for the room yet I was asked for ID to prove who I was. It became a problem as I also didn't have the credit card I paid on due to it expiring between booking the room and staying there. Just a totally ridiculous situation as nowhere did the booking confirmation say ID would be required and I would understand if we hadn't paid for the room, but we paid for it months in advance.
Room was excellent - great size and perfect temperature. Large bed and very comfortable. The guy working behind the bar was excellent as was the guy on the front doors who welcomed us and saw us out the next day.
Stayed in August 2024
Reviewed: 22 August 2024
Ibrahim
United KingdomThere should have been complimentary drinking water in rooms The refundable deposit taken per night of stay.
Very Cosy Room
Stayed in August 2024
Reviewed: 18 August 2024
Maariyah
United KingdomCould be cleaner, dust on coffee machine. Certain facilities like water bottles or hotel slippers that you would expect in a 5 star weren’t there.
Stayed in August 2024
Reviewed: 6 August 2024
Amal
BahrainThe staffs were not welcoming not smiling
The view
Stayed in August 2024
Reviewed: 5 August 2024
Kara
United KingdomAdvertised as city view but view was literally a building site and the dlr
Room was spacious and clean. Brownies and lemonade left for arrival as it was partners birthday.
Stayed in July 2024
Reviewed: 25 July 2024
Brian
United KingdomLocation
Clean
Stayed in July 2024
Reviewed: 1 July 2024
Barber
United KingdomStaff were very welcoming on arrival Breakfast was varied and good room comfortable
Stayed in June 2024
Reviewed: 24 May 2024
Carmel
United KingdomThere was nothing I didn’t like
Lovely hotel ,good location
Stayed in April 2024
Reviewed: 20 May 2024
Sue
United KingdomLovely location
Stayed in May 2024
Reviewed: 9 May 2024
Sam
United KingdomHelpful, friendly receptionists
Stayed in April 2024
Reviewed: 28 April 2024
Marianne
United KingdomBreakfast was a little bit pricey
Very friendly staff and room was perfect for us. Great location for the 02 arena! Lots of shops and restaurants near by.
Stayed in April 2024
Reviewed: 22 April 2024
Lee
United KingdomThe longest check in process that I’ve experienced in my 55 years. Accessible bathroom was very unsuitable for someone 6 ft 4. Low sink with no mirror above made shaving very awkward and to pay £300 for a room and have to stand in a bath with a cheap shower curtain stuck to you back whilst showering is unbelievable.
Location was excellent and immaculately clean. Breakfast was very good considering the added footfall due to the London Marathon
Stayed in April 2024
Reviewed: 21 April 2024
Angela
United KingdomBeing told room not ready at 3pm and would have to wait an hour! complained and they upgraded us but should not have to even ask the question !! Food in bar had to be sent back . Turned football over after being there two hours without asking ! Just the little things that add up
Good hotel . Big modern clean rooms Location for London Marathon was excellent .
Stayed in April 2024
Reviewed: 11 April 2024
Alan
United Kingdomthe location for London on a weekend is perfect, and it not the price of central London
Stayed in April 2024
Reviewed: 7 April 2024
Susan
United KingdomBad smell coming from toilet drain albeit didn’t complain - tired shower curtain
Location
Stayed in April 2024
Reviewed: 7 April 2024
Chris
United KingdomI didn’t like the fact that when booking on the app the photos are very misleading. I thought I was getting a room with a view of Canary Wharf but no. The view was an enclosed court yard! Which is a roof of another part of the hotel. When you’re paying £170 per night, and we were staying 2 nights, Very disappointing.
Very clean and friendly. When we checked into the room we found that the tv wasn’t working. This was rectified by the hotel engineer very quickly.
Stayed in April 2024
Marina di Pietrasanta, Italy
Fès, Morocco
Pipa, Brazil
Arnstadt, Germany
Los Angeles, USA
Rome, Italy
Blackpool, UK
Skála, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content