22 Hertsmere Road, Canary Wharf, Tower Hamlets, London, E14 4ED, United Kingdom
#529 of 1,017 hotels in London
Guests' ChoiceBased on 62 hotel reviews
8.0Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.0
Staff
8.8
Value for money
7.5
Free WiFi
8.3
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Showing 1 – 25
Reviewed: 27 May 2024
Verney
United KingdomNothing to worry about.
Staff alway happy to help. Clean and always well presented.
Stayed in May 2024
Reviewed: 27 May 2024
Holly
United KingdomOnly criticisms: -no milk packets in kitchenette for tea and coffee -basin in bathroom had rusty drain ring which would benefit from changing -only one bathrobe for three guests
Aaron on your front desk / concierge is absolutely fantastic and was wonderful to my family throughout our stay from check in to check out. He was kind, courteous and particularly wonderful with our young son and made him feel very special. Thank you Aaron for your attentiveness and for going the extra mile to make our stay that much better. Also appreciated that we were able to check in early and given a quayside view room which we had requested before check in. It's the little things like this that elevate a stay from ok to great.
Stayed in May 2024
Reviewed: 2 April 2024
Andrew
United KingdomThe apartments were slightly out dated
Executive apartments offered great space, with separate lounge/ kitchen, bathroom, bedroom and hallway. For the money we will definitely return. Great location for concerts or events at The O2
Stayed in March 2024
Reviewed: 27 March 2024
Oksanen
FinlandGym and sauna were not operational. One room was on the corner where the noice from train track was audible and bothering throughout the night
Location was great. Breakfast good, especially omelette chef was great. Rooms were big and comfy.
Stayed in March 2024
Reviewed: 29 January 2024
Houriye
United KingdomReception was in an odd location. Toilets didn’t flush well. Slow book in and checking out
Good location, clean and well facilitated with very friendly staff
Stayed in January 2024
Reviewed: 13 December 2023
Sara-jane
United Kingdommy business emails were hacked whilst staying at the hotel. it has caused great inconvenience to myself as emails were being sent impersonating myself to every single person i have ever emailed and a lot of recipients have also been hacked following these bogus emails. Please increase your wifi security to guests.
the suite was very lovely, and we had a great view
Stayed in November 2023
Reviewed: 1 May 2023
Louize
United Kingdomnothing
Great staff who were incredibly friendly and efficient. There was an issue with our room that was dealt with quickly and efficiently and out stag was fabulous.
Stayed in April 2023
Reviewed: 24 April 2023
Angela
Sri LankaOperations staff had a minor dose of arrogance in them which I've never experienced before at Marriott Hotels. There was also a hold made on my card which wad not something I'd experienced before in other Marriotts.
Spacious, very good location as its right next to the tube /DLR stations with easy access to shopping, etc. The apartment was actually bigger than I pictured - slightly dated decor, but everything was working well. No complaints, except that I wish there was a full length mirror in the room. Delighted that the Manager emailed us to touch base before we arrived.
Stayed in April 2023
Reviewed: 13 March 2023
Clodagh
United KingdomThere were too few cups and glasses for the number of people it accommodates. The sofa also needs recovering/repairing. No plug in the sink is ok, but a washing up bowl would be a good compromise. Returned back on a sat evening at 11.30pm, I expected to be able to get a drink, but the bar was closed. It was a bit disappointing for a Saturday night closed before 11.30pm even though they advertised the bar open until midnight. There was no offer to buy a drink and take up to the room either just a flat "bar closed" from the staff.
Great location. Spacious apartment with comfortable beds. Overall, it was a good stay, but a few annoying things we found that would be easily rectified.
Stayed in March 2023
Reviewed: 7 January 2023
Jackie
Ireland—-
excellent location, very clean and cosy, fabulous staff, very reasonably priced, speedy check in,
Stayed in December 2022
Reviewed: 15 August 2022
Simon
United Kingdomnothing
very well appointed, big and spacious with lots of facilities
Stayed in June 2022
Reviewed: 30 June 2022
Sam
United KingdomProximity to DLR meant it quite loud in night and morning, but not the hotels fault.
Great location and great view.
Stayed in May 2022
Reviewed: 19 June 2022
Michela
SwitzerlandToo long wait for check-in or help from concierge
Location, cleanliness, the bed
Stayed in June 2022
Reviewed: 31 May 2022
Taylor
United KingdomIf you take a deposit it should be paid back immediately after you've checked out not take up to 7 days
The staff were very friendly and was a decent location to get to places
Stayed in May 2022
Reviewed: 21 April 2022
Farah
United KingdomNothing.
Very comfortable, clean apartment. Quick checkout
Stayed in April 2022
Reviewed: 25 January 2022
Olufemi
NigeriaOnly breakfast is available at the Manhattan Grill on the ground Floor. Arrangement could be made for other meals with the restaurant
Location is excellent and the room is neat and comfortable
Stayed in January 2022
Reviewed: 27 November 2021
Dave
United Kingdombathroom could do with a refurb. looks a little dated.
clean, tidy and friendly staff
Stayed in October 2021
Reviewed: 4 November 2021
Peter
United KingdomThere were no USB chargers - which was a real issue for us -- overall it was a little dated and needs updating
N/A
Stayed in October 2021
Reviewed: 26 September 2021
Feroze
United KingdomLift nor working
Nice location
Stayed in September 2021
Reviewed: 1 August 2021
Olufemi
NigeriaNo daily provision of toiletries. And no complimentary bottled water on arriving the apartment.
Location and friendliness of staff members
Stayed in July 2021
Reviewed: 9 May 2023
Saad
United KingdomThey failed to respond adequately!
Worst stay and service ever. I ordered some washing up liquid and the staff walked into my apartment AND opened the door to my bedroom without knocking!! we left early given the disgusting and disrespectful behaviour.
Stayed in May 2023
Reviewed: 28 April 2023
Richard
United KingdomThe booking in was poor. Started booking with first person at reception who couldn't find the booking, Her computer 'went' down so was told to go to another receptionist but had to start at the back of the queue again.
not applicable. No breakfast taken
Stayed in April 2023
Reviewed: 8 October 2022
Stephen
United Kingdomroom wasn’t ready on arrival
location
Stayed in October 2022
Reviewed: 20 July 2022
Joanne
United KingdomThe Air Con did not work in the exec apartment I had booked. I had specifically booked the room for 2 days as I had important on line calls to do and wanted to be in an air conditioned room to do it. The temperature stayed at 28 degrees in the room from the moment I put on the air con to the moment I left 3.5 hours later. I also had dinner at the Marriott. The restaurant was not open which I surprised about but the bar area offered food. The chicken curry had pasta in it and the rice was rock hard. The staff were fantastic though and did not charge me and also gave me a free cheesecake. It does not take away the fact that I travelled for nearly 3 hours to get to a hotel that I had to check out of 3.5 hours later!!!
The way that staff resolved the issues I had. They refunded by room charge as I checked out 3 hours after I checked in and did not charge me for the dinner I had due to my inconvenience..
Stayed in July 2022
Showing 1 – 25
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