Oven element was broken, so only the grill worked. Apartment only serviced every 7 days, so BYO toilet paper, tissues etc, as there's not enough provided for a family of 4.

Location. Big apartment. Lifts were quick. Full kitchen with washer/dryer. Right above a Tesco for easy access to food. Near 2 parks.

Stayed in November 2023

Spacious, Tesco next door, good walking distance to tube and Borough Market.

Stayed in November 2023

Sofa bed very uncomfortable. After 3 requests I eventually got them to bring a 2nd duvet to lay over the mattress which helped a bit. Bath had no plug so we couldn’t use it. I asked several times for a plug but eventually gave up.

Great location close to Borough Market and convenient for tube and buses. Well equipped kitchen. Quiet for such a central location

Stayed in November 2023

Great location. Spacious apartment. Clean and tidy. Good standard of amenities. Staff very friendly and helpful. Fantastic value for money.

Stayed in November 2023

No where to leave small case on day of departure. No water in fridge

Closeness to underground. Quiet.

Stayed in November 2023

The room was extremely warm (even without the heating on). We needed a fan in November!

Spacious apartment in a good location for what we needed. Clean and tidy with good facilities required.

Stayed in November 2023

Drivers License was left in the scanner, but the hotel staff were kind enough to bring it back to me. However care to make sure this gets back after scanning would be the only thing id mention.

Friendly hotel staff at Check in. I dont often stay in appartments. More Hotels but this was within budget and easy to find/checkin and free upgrade.

Stayed in October 2023

On final visit, only one of the two elevators were working.

Location. Space. Convenience. Excellent staff.

Stayed in November 2023

I would like to mention that the black bin in the kitchen wasn't empty out when we checked in the room .

The location is good.the public transport is nearby,the shops are closed to get to,The rooms are spacious .The reception staff are very helpful and welcoming. My boy left his small dinosaur toy in the reception,one of the members of staff bought it all the way upstairs to us, that's a bonus! We would come back next time in london. Highly recommended.

Stayed in November 2023

the no warning about £200 deposit.

the facilities of the kitchen.

Stayed in September 2023

The staff on the front desk were obviously in training- understand this needs to be done but when we checked out the staff member supervising was distracted by lots of different requests- we had to pay cash in the end and hope it was processed OK! We couldn’t hang around any longer…. There is nowhere to store luggage- can pay for early checkin or late checkout- but it may not be available.

Spacious apartment ,quite well equipped ( but we didn’t cook!) excellent wifi. Quiet location but convenient for transport. Tesco Express next door and there were alot of pubs and restaurants in the vicinity. Would come back

Stayed in October 2023

all good

Staff were great, location fantastic, apartment spacious

Stayed in October 2023

Some basic things were expected, like clothes hooks/racks are missing in the hall way and also none in the bathroom.

Quiet but very convenient location, about 5 mins walking to the underground station. Tesco express is just downstairs. Staff are friendly and helpful. Facilities are ok and if any further requests the staff are happy to help. Rooms are as shown in the photos online.

Stayed in October 2023

Coffee maker was broken. Advised staff, but was never replaced.

Location was close to London bridge train station and underground

Stayed in October 2023

Location

Stayed in October 2023

Beds, particularly the sofa bed were uncomfortable. Fixture and fitting a but tatty. Marks and scratches on walls and ceilings etc. Needs a fresen up.

Staff were friendly, place was clean

Stayed in October 2023

When I first arrived I wasn’t impressed with the cleanliness . Needed a good dust as it was thick with it under coffee table and dining table . Pulled plug out from bath and it was full of long unpleasant hair ! ( photos taken and shown to staff) also the sofa bed was all made up which wasn’t needed as it was only myself booked in so no where to sit Very disappointed !

Close to Guys hospital

Stayed in October 2023

The furniture was very uncomfortable

Location was good

Stayed in October 2023

No breakfast

Stayed in October 2023

Nothing really apart from the hallway wall outside apartment 128

View of the Shard is amazing, space is amazing, location so close to London Bridge is superb. The hallway wall outside the apartment 128 could do with re-painting as it's peeling off the walls. Reception staff were so friendly and engaging.

Stayed in October 2023

Staff were great and were able to provide us with a terrace with the room to celebrate a special occasion. Great location, walking distance to tower bridge and the shard. Room was very large and comfortable.

Stayed in September 2023

The washing machine did dry our clothes properly but was sure if we were using correctly as it was both in one

The property was in a great location, close to the famous Borough Markets and 100m from the underground. Rooms were large and kitchen was equipped with everything to cook with.

Stayed in October 2023

The entry directions were not clear and we had to look for the entrance. Once we found it, it seemed obvious.

It was very clean and convenient to both bus stops and the underground station.

Stayed in October 2023

The location is fantastic! Tesco express downstairs, a few minutes to the tube station and a short walk to borough market.

Stayed in October 2023

But having the apartment at the very end on the extremely long corridor we did use the service elevator and service entrance more often than not, But that also meant that if we needed any access to the Front desk we needed to walk around the outside of the building or use the main elevators which were at the other end of that very long corridor. Also though cleanliness in the apartment was pretty faultless, the corridors weren't kept to that standard. We often saw little bits of waste paper and other scraps on the carpet,

All was as described and the fact we had an apartment facing the back street made sure it was quiet, though we were on a lower floor (2nd).

Stayed in September 2023