Altrincham Rd, Wilmslow, SK9 4LR, United Kingdom
#6 of 7 hotels in Wilmslow
Guests' ChoiceBased on 9035 hotel reviews
5.9Cleanliness
6.4
Comfort
6.5
Location
7.5
Facilities
6.3
Staff
7.6
Value for money
6.8
Free WiFi
4.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Carl
United KingdomRoom was a little rough but clean get what you pay for and it was value for money
Location was close to where I was working and the place come up for the right money
Stayed in June 2024
Reviewed: 7 June 2024
Benjamin
United KingdomNothing bad that I saw
Shuttle bus to airport. This needs advertising and able to pre book before getting to the hotel
Stayed in June 2024
Reviewed: 6 June 2024
Thomas
United KingdomStaff
Stayed in May 2024
Reviewed: 4 June 2024
Eimear
IrelandNo facility to get cash back, couldn’t use card on vending machine. No where to buy food. Could do with being painted.
Near the airport
Stayed in May 2024
Reviewed: 2 June 2024
Caroline
United KingdomStaff interactions, not always the warmest welcome. Felt I was putting them out when I asked for something.
Booked in - no explanation of check out times, breakfast times. No information given about facilities. And had to pay £5 for parking. Room clean. Bed comfy. Awful pillows. Nice tea and coffee facilities. Lovely bathroom. Outstanding pool and spa facilities. Very impressed with them. Bar was late to open the next day. Again reception staff not very informative or friendly. Overall- great location and pool. Clean. Comfy. But not the warmest welcome. Rubbish pillows
Stayed in June 2024
Reviewed: 2 June 2024
Rukamiza
United KingdomThe smell in my room
They have regular transport to the airport
Stayed in May 2024
Reviewed: 1 June 2024
Andrew
United KingdomVery tired building, in some desperate need of revamping
Cheap and cheery, does the job
Stayed in April 2024
Reviewed: 31 May 2024
Matt
United Kingdom£20 fee for early check in which wasn't mentioned on the booking page. Staff started loudly erecting scaffolding outside our window early in the morning.
Room was clean and good value.
Stayed in May 2024
Reviewed: 31 May 2024
Nicky
AustraliaBedding was ripped, towel rail came off the wall, plug socket was loose, food was mediocre, only 1 chair in a double room, shower leaked
Stayed in May 2024
Reviewed: 30 May 2024
Lindsey
United KingdomLocation and price
Stayed in May 2024
Reviewed: 29 May 2024
Elizabeth
United KingdomThe hotel needs updating to reflect a modern look. The carpet also needs changing if possible cause it smells.The bathtub seems unsafe to use due to transferring difficulties. Could do with a shower if possible.
The beds were comfortable and room spacious. The staff were friendly and supportive.
Stayed in May 2024
Reviewed: 28 May 2024
Ma
United KingdomThe condition of the hotel is worn. One light didn't work and fan in the bathroom was on all the times which was quite noisy. Also the swimming pool access isn't free of charge. We have just arrived one hour before it closes and still expected to pay for the entrance.
Close to MAN Airport.
Stayed in May 2024
Reviewed: 28 May 2024
David
United KingdomPlace was dated
Close to Airport, but you get what you pay for
Stayed in May 2024
Reviewed: 28 May 2024
Kelly
United Kingdom2 night stay - the room was not replenished. Breakfast cost £25 and there was next to nothing left
Perfect location for what we needed
Stayed in May 2024
Reviewed: 27 May 2024
Catherine
AustraliaHad to pay to weigh my luggage, I didn't have many pound coins as I was at the end of my trip. Would be better if wifi was available in the rooms. No room for a bedside table against the beds. Toilet roll was fixed to the wall behind the toilet (would be better on the door). Air con didnt really work to cool down. Would be good to print the wifi details on the room card wallet. My door didnt shut properly and it was difficult to lock.
Food was good and reasonably priced. Liked the large chesterfields in the lounge. Rooms were very quiet. Staff were very friendly.
Stayed in May 2024
Reviewed: 23 May 2024
Carol
United KingdomNo lift
Friendly staff nice breakfast beautiful garden
Stayed in April 2024
Reviewed: 19 May 2024
Joanne
United KingdomThe room was very dated. Needed to be refurbished. The bathroom had mould, no bath mat provided so had to use one of the towels. No toilet brush. The bedside light was hanging off the wall. The TV didn’t work . There was no Wi-Fi and the phone reception was awful .
The breakfast was fantastic. The leisure facilities were good, gym, pool sauna even had a squash court . The additional charge was minimal.
Stayed in May 2024
Reviewed: 18 May 2024
Clive
United KingdomThe double room was two small, very hot (aircon inop) and and a three quarter double bed.
The twin room is spacious and value for money.
Stayed in May 2024
Reviewed: 17 May 2024
Phillippa
United KingdomAs only wanting a transfer one way to the airport was told should get a taxi!!!! I had booked the hotel with one of the main reason it had a shuttle bus which was then told on arrival extra charge and we should actually book a taxi instead of using it So wasn’t very happy. We did book the shuttle bus in the end which was very helpful
Spa
Stayed in May 2024
Reviewed: 17 May 2024
Joannah
United KingdomThe hotel is a bit tired. The restaurant is only open to people who have booked but when you are only staying for one night that seems a bit pointless to go to all that effort in advance. Our early flight meant that we couldn't have breakfast until we reached the airport, which is just one of those things that you have to suck up I suppose. It took what felt like ages to check in when there was a queue of 3 people.
Although we felt like a captive audience, I can honestly say that the food exceeded our expectations.
Stayed in April 2024
Reviewed: 16 May 2024
Khalid
United KingdomNo free Wifi - ridiculous Too many individual charges Rooms are in the last century No aircon in our room
The location and settings Swimming pool Old school Charm of the hotel
Stayed in May 2024
Reviewed: 16 May 2024
Stephen_f
AustraliaLooks like it needs maintenance on the outside.
Close to airport but fairly basic.
Stayed in May 2024
Reviewed: 15 May 2024
Laura
United KingdomTired looking hotel, noisy and vomit on ramp meaning suitcases had to be carried down the stairs
Stayed in April 2024
Reviewed: 12 May 2024
Anthony
United KingdomReally disappointed booked it for swimming pool for my son to enjoy He was not allowed to use jacuzzi, sauna or steam room not allowed to jump in to the pool basically not allowed anything. Room Aircon was faulty and there was biscuits expired in February to enjoy. Really bad smell outside too so not able to sit outside
Room was clean and big TV
Stayed in May 2024
Dubai, UAE
Terranuova Bracciolini, Italy
Istanbul, Turkey
Plover, USA
Moncton, Canada
Bhilwara, India
Prague, Czech Republic
Istanbul, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content