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Reviews of Malmaison York 4 stars

Yorkshire House 2 Rougier Street, York, YO90 1UU, United Kingdom

#71 of 105 hotels in York

Guests' Choice

Review score

Based on 8775 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    9.6

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 28 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights

    Some staff could be better

    Excelent breakfast

    Stayed in June 2024

  • Reviewed: 28 June 2024

    7.0
    Great location, but for the price room could have been to a higher standard.
    • Leisure trip
    • Couple
    • Club Room
    • Stayed 1 night
    • Submitted via mobile

    Terrible lighting in the room, so dark even during the day. Dirty mark on bed throw and mould in the shower. Broken vanity mirror

    Excellent location and friendly staff.

    Stayed in June 2024

  • Reviewed: 28 June 2024

    9.0
    Exciting and comfortable. Great view of castle from roof bar
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Mattress too soft for my back. Access and entry to rooftop garden/bar was too understated. The doorman/bouncer by the ground floor lift had to call up to the roof reception to find out if we could go up when we said could we book a table. They 'managed' to find a table but when we got upstairs there were lots of empty seats and tables anyway so don't really understand their system. It was lovely food and cocktails so worth perseverance.

    Stylish decor, simple, modern, elegant. Shower was outstanding, bathroom top notch

    Stayed in June 2024

  • Reviewed: 28 June 2024

    8.0
    Lovley hotel friendly helpful staff and a excellent breakfast.
    • Leisure trip
    • Couple
    • Club Room
    • Stayed 1 night
    • Submitted via mobile

    Room air con not very good .

    Excellent breakfast and service . Would stay again .

    Stayed in May 2024

  • Reviewed: 28 June 2024

    8.0
    Excellent location & ambience
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    The cups were not washed well and drinking water bottle was not provided.

    Room size was good and the amenities too. Very modern and well done. Reception staff were extremely helpful and efficient.

    Stayed in June 2024

  • Reviewed: 27 June 2024

    9.0
    Lovely hotel, however restaurants/meals over-priced.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Had dinner at Soha, was over-priced for mediocre sushi.

    Lovely big room, nicely decorated with good amenities.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Could of had more than one pillow each on the bed

    Central and great breakfast

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Most enjoyable.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Wardrobe space was inadequate for 2 people for a week; had to live out of suitcases. A chase long under the tv cabinet which was useless and no chairs. Had to read and watch tv lying on the beds. Otherwise everything was excellent.

    As above. Clean, comfortable, and very pleasant staff.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Lighting in the room too dark and breakfast rate way too high at £25.00 / person

    Location and facilities.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    8.0
    Great location and friendly helpful staff with hood size room
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were very helpful allowing an early check in and friendly.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    9.0
    Great location close to station and excellent staff throughout our visit, especially the lady with d
    • Leisure trip
    • Family with young children
    • Club Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The layout of the bathroom, just personal preference

    Welcoming, knowledgeable staff who were friendly and happy to help. Especially the lady with dark hair on reception.

    Stayed in June 2024

  • Reviewed: 26 June 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room like a pimped up Travelodge

    Location and breakfast

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Club Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Location good

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No airconditioning, windows didn't open, absolutely boiling, had to ask for a fan.

    Great location, comfortable superking bed

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Had a good stay thanks.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The lighting wasn’t the best and the mirrors weren’t very clean.

    The bed was very comfortable!

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    Lovely hotel great location had a good night sleep will be back again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Reception staff were very helpful our room was ready as it was a bit earlier than check in time so able to leave our bags very clean except cleaner left a dirty towel in the shower corner which I’m not complaining about it happens will stay again

    Stayed in June 2024

  • Reviewed: 25 June 2024

    8.0
    Great. Would revisit
    • Leisure trip
    • Couple
    • Club Room
    • Stayed 1 night
    • Submitted via mobile

    Roof top bar closed on a Monday and Tuesday

    Location Roof top area Breakfast selection

    Stayed in June 2024

  • Reviewed: 25 June 2024

    9.0
    I can highly recommend this hotel and would definitely stay here on future visits to York.
    • Leisure trip
    • Couple
    • Club Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    More information on how to work the coffee machine, air conditioning and any other gadgets would be useful.

    The location was perfect close to everything we wanted to visit. Our room was lovely. The staff were welcoming and very helpful. The views from the Sora Sky Bar were stunning. The breakfast was delicious and cooked to order using good quality produce.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Club Room
    • Stayed 1 night
    • Submitted via mobile

    We had a club double room and it was a great size, xl double bed, amazing bathroom. Breakfast was lovely a great selection of hot and fruit, yoghurt and cereal. Will definitely be staying there again

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    A good hotel in a fantastic location
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The shower was flooding and not draining..We contacted Reception who told us twice that someone was one their way to sort it, but we had to ask again after we returned from our evening out so it was temporarily sorted at 11pm, when we reported the problem at 5.10pm.

    Location is excellent and a short walk to York City Centre. Our family room was big and spacious, more like a Suite.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    No hand rail in shower and drab decor in bedroom. Poor seating in bedroom.

    Breakfast and location excellent

    Stayed in June 2024

  • Reviewed: 24 June 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    I found many hairs on the bed when pulling back the duvet.

    Great staff and the rooftop restaurant is fantastic when the sun is shining.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    8.0
    Great would come back but pre book a slot on the roof terrace - if that is an option - not clear!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    It would have been nice as a resident to have been able to access the much lauded roof terrace for a cocktail which is why I booked it but it didnt happen because the roof terrace was apparently already full when we tried to access it- it would be nice if the hotel let you know you had to book a slot there in advance if only for a short time after spending all the money on the room. Parking interesting - we had a family car and parked as recommended in the NCP carpark really close near by. The hotel get a great discount of 29 % on the car park but with the structure of the carpark if you have a family car you need to be very careful and/or be a very confident driver . We had an SUV and it worked fine but the margins for error are a bit challenging

    Travelling to York with 17 year old, Family room fantastic - teenager had a converted double sofa with a tv in a separate area to ours and there was a great ablution area of bath shower toilet and storage area that could be cordoned off from both sleeping areas . As parents we had a huge bed and tv and temperature control for a warm summer night was set at perfect for sleeping. Had a great nights sleep. 17 year old slept very well in their area too.

    Stayed in June 2024

  • Reviewed: 23 June 2024

    8.0
    Very good but pricey
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Price was very expensive and parking not included had to park in NCP.

    Great hotel and location, vegetarian breakfast was excellent, the price was very high though so not value for money.

    Stayed in June 2024

Showing 1 – 25

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