I was put in a twin accessible room, as a 6ft and broad shouldered man, this made the single beds a little small. In addition accessible rooms when you don’t need the facilities always take the edge off. The main sink plug did not seem to want to work. Acceptable for one night - just.

Nice building, good location, good bar area. Overall good common areas. I’m sure standard double rooms are really nice. Staff were good.

Stayed in May 2024

Great place with little to fault it. I was happy I didn't upgrade after the tempting upsell emails - it was a place to sleep for me that night, rather than a holiday.

Spotless and classy. The room overlooked AC compressors on the adjoining roof. They used frosted glass so the light was good, and vents hidden, which I thought was a smart way of using the space. Good sized room.

Stayed in May 2024

Great location, fantastic facilities, will definitely stay here again!

Stayed in May 2024

Shower over bath

Location opposite station.

Stayed in June 2024

A little ‘rough around the edges’ in some areas, small things like scuffed / chipped skirting boards, corroded and loose taps, leaky shower tray. Didn’t really detract from a very pleasant stay though.

Great value stay, large comfortable ‘Club’ room, staff friendly and welcoming, slept well

Stayed in May 2024

There were warnings on the taps but the hot water was scakdindly hot and the individual controls on the shower were not easy to work out and balance initially.

Very convenient as near the station and RailAir Bus. Bed really comfy and it was gteat to be able to open the window for some fresh air. Having a bath and a shower was a luxury.

Stayed in June 2024

My room whilst beautifully decorated wasn’t functional in some ways. There was no mirror in my room, which I didn’t realise until after I’d had a shower to get ready for work. Whilst there was a massive mirror in the bathroom, there was no plug socket close enough for me to be able to dry my hair and the lighting wasn’t bright enough for me to try and put my makeup on.

The property is close to everything in the town centre, with the train station being directly opposite the property too. The hotel itself is decorated beautifully and is really clean. The staff were polite and helpful.

Stayed in June 2024

Right opposite the train station. Cannot get any closer

Stayed in May 2024

Not much as the room was perfect and roomy, and fitted out to a good standard. The bar looked a little tawdry, but I say that without even going into it!

The wonderfully warm and understanding greeting by the receptionist - full of understanding [one of us had injured his knee in walking from Oxford to Reading over the previous 3 days], and clear explanation of why it was beyond her's or Malmaison's powers to cancel his room given that he had to return home for treatment. And she then asked after my friend when I checked out the morning after.

Stayed in May 2024

Menu in hotel was limited

Stayed in May 2024

N/A

Great location, very nice rooms, nice staff

Stayed in May 2024

Nothing

Everything

Stayed in April 2024

Poor for nearby parking and dropping off.

Rooms nice and stylish & Central location.

Stayed in May 2024

Nothing

Location is handy for Reading station and the town centre. Despite the central location it is quite a quiet area. My room, 218, was spacious and comfortable with a good en-suite bathroom. The decor is a gloomy grey but in keeping with the hotel aesthetic. The staff are always nice and friendly.

Stayed in May 2024

I stayed in the junior suite and I think that’s overselling it slightly - it’s just a bigger room that can fit a sofa in it. I was surprised by how lacking such a big room was in facilities e.g. hanging space but no drawers or shelves really to keep your clothes. We moved on our final night to a Club Deluxe room which actually had more clothes storage than the bigger room!

The location is great and the staff are excellent and truly can’t do enough for you.

Stayed in May 2024

I cannot think of something ☺️

It was clean and the room had more than decent size, we had space for our luggage. The staff was very helpful: we had breakfast included but we had to leave early in the morning, before breakfast began and they asked the kitchen to prepare breakfast for us and brought it to our room in the morning, exactly at the time we requested. The location was great for us, 2 minutes from the train station.

Stayed in May 2024

Nothing.

It had everything we needed - a clean room, great location and very welcoming staff.

Stayed in May 2024

No parking or drop off facilities the hotel is in a red line zone, my colleague was on crutches and i got a pcn for dropping him at hotel, would not have booked it if i had known this

Room was clean and good size, bed was comfy and so were the pillows

Stayed in May 2024

This was my second stay and the room I was given was accessible by lift but then down a number of stairs. The room did not have working or controllable air conditioning nor windows that could be open which resulted in a very warm and uncomfortable sleep. Force luxury boutique hotel the pillows are very poor quality too. Some of the bathroom fittings need attention as rusted and old looking.

Location is exceptional - beautiful building with great security

Stayed in May 2024

Room was a bit tired and looked overdue a renovation.

Great welcome and good restaurant . Loved bed linen and towels

Stayed in May 2024

Great location for Reading train station and catching the Reading to Heathrow RailAir Bus.

Stayed in May 2024

It was a bit noisy

Breakfast Clean room

Stayed in April 2024

Cold room upon arrival, even though my arrival time was know by hotel. Free, 'on the house' drinks were not free at all, with barely any alcohol in a big glass of ice. Dated decor.

Spacious and quiet room, close to train station.

Stayed in April 2024

Cobwebs on light fittings.

The room and location.

Stayed in April 2024