Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom
#13 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4715 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.2
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 26 June 2024
Jason
United KingdomEverything
Stayed in June 2024
Reviewed: 26 June 2024
Graeme
United KingdomNothing - all perfect
Smooth check on and excellent room
Stayed in June 2024
Reviewed: 24 June 2024
Julie
United KingdomSound of traffic at night. Only complaint I have was staff who served us coffee were quite rude. 20 mins before closing and they rushed our coffee and taste was awful. Didn’t ask if we wanted choc on top and made us feel very uncomfortable. I’m a coffee fan but never experienced rude service
Fantastic location and very helpful staff. Super friendly welcome on arrival at reception. Restaurant staff were friendly and made everything very relaxing.
Stayed in June 2024
Reviewed: 24 June 2024
Craig
Irelandeverything went well i loved the petals that i had requested on the bed i loved that the rooms were cleaned every morning when we had went out
Stayed in June 2024
Reviewed: 24 June 2024
Jessica
United KingdomI liked everything.
I loved the location of the hotel. The room was comfortable, it had everything you needed. The bed was comfortable too. The breakfast was really good. The staff were very friendly and if you needed anything they would help. Definitely recommend it
Stayed in June 2024
Reviewed: 23 June 2024
Graham
United KingdomNot sure we didn't like anything, there was some initial confusion over car parking which was soon resolved.
The location was excellent. The Riverside setting is perfect with access to many first class bars and restaurants
Stayed in June 2024
Reviewed: 23 June 2024
Lauren
United KingdomBreakfast was average
Location
Stayed in June 2024
Reviewed: 23 June 2024
Raymond
United KingdomThe restaurant menu has changed from something that used to be exceptional into something akin to a steak bar. The purpose of our trip was to be a birthday meal in the restaurant overlooking the quay. As it was we went elsewhere to eat. It was disappointing to find a hotel of this standard did not have a fridge in the room.
Great location. Friendly reception staff. Pleasant room with most things provided that were needed. Lovely bar with pleasant staff.
Stayed in June 2024
Reviewed: 23 June 2024
Andrea
United KingdomLower rooms are noisy due to people out partying
Breakfast
Stayed in May 2024
Reviewed: 22 June 2024
Emma
United KingdomNothing we didn't like. The only thing I could say is we didn't book the breakfast as we thought it was a little expensive, but this doesn't mean it wouldn't have been worth it. For us, we just wanted a quick cheap breakfast, but, for those who wanted a proper meal first thing, if the breakfast was anything like the rest of our stay, I'm sure it would have been fantastic!
The service was excellent from the moment we arrived, to when we left. David at the front desk was particularly welcoming and ensured we had everything we needed. The rooms were very clean, facilities were excellent, and the location was perfect. We had treatments booked at the spa, the staff were lovely and my massage (from Iolanda) was quite possibly the best massage I have ever had. We will definitely stay here again next time we are in Newcastle.
Stayed in June 2024
Reviewed: 22 June 2024
Judith
United KingdomNothing to dislike.
The staff were brilliant. Food. Excellent and location great for quayside and nearby town. Room beautiful.
Stayed in June 2024
Reviewed: 20 June 2024
Anna
United KingdomGreat location, lovely room, friendly staff.
Stayed in June 2024
Reviewed: 20 June 2024
Claire
New ZealandWhat a great location! The staff were very helpful and obliging and the room was perfect, we looked over the Millennium Bridge etc so always something to look at and the room was very spacious, clean and well appointed.
Stayed in June 2024
Reviewed: 19 June 2024
Michael
United KingdomNothing really
Location , breakfast and the bar
Stayed in May 2024
Reviewed: 19 June 2024
Stephen
United KingdomThe noise from rooms at rear of building.
We had an issue with noise from our rooms at rear of hotel (road and air con) and we got upgraded to a suite. Which was excellent!!
Stayed in April 2024
Reviewed: 18 June 2024
Jane
United KingdomSeparate shower
Super staff good location excellent breakfast but would have preferred shower not over the bath, not good for the elderly!
Stayed in June 2024
Reviewed: 17 June 2024
Allan
United KingdomWould of liked a view of the quayside
Excellent location
Stayed in June 2024
Reviewed: 16 June 2024
Paul
United KingdomAbrupt breakfast staff who grumbled when we didn't like the table offered. Stairs only at rear access from car park. Dark interior corridors.
Location. Modern hotel.
Stayed in March 2024
Reviewed: 16 June 2024
Pradeep
United KingdomBrilliant location, very comfortable room and very friendly, helpful staff.
Stayed in June 2024
Reviewed: 16 June 2024
Phillip
United KingdomI think the mattress may need changing in the junior suite as it felt like I was sleeping sideways!
Beautifully presented suite and very friendly staff
Stayed in June 2024
Reviewed: 15 June 2024
Grahame
United KingdomTV not working
Stayed in June 2024
Reviewed: 15 June 2024
Hayley
United KingdomEverything was great there was nothing we didn't like
Had the signature suite, it was beautiful, lovey view so relaxing
Stayed in June 2024
Reviewed: 15 June 2024
Nigel
United KingdomRelaxing view over river.
Location Super.
Stayed in June 2024
Reviewed: 15 June 2024
Toni
United KingdomN/A
Everything
Stayed in June 2024
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