Quayside, Newcastle upon Tyne, NE1 3DX, United Kingdom
#13 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 4715 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.5
Facilities
8.6
Staff
9.2
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 20 June 2024
Anna
United KingdomGreat location, lovely room, friendly staff.
Stayed in June 2024
Reviewed: 20 June 2024
Claire
New ZealandWhat a great location! The staff were very helpful and obliging and the room was perfect, we looked over the Millennium Bridge etc so always something to look at and the room was very spacious, clean and well appointed.
Stayed in June 2024
Reviewed: 19 June 2024
Michael
United KingdomNothing really
Location , breakfast and the bar
Stayed in May 2024
Reviewed: 19 June 2024
Stephen
United KingdomThe noise from rooms at rear of building.
We had an issue with noise from our rooms at rear of hotel (road and air con) and we got upgraded to a suite. Which was excellent!!
Stayed in April 2024
Reviewed: 18 June 2024
Jane
United KingdomSeparate shower
Super staff good location excellent breakfast but would have preferred shower not over the bath, not good for the elderly!
Stayed in June 2024
Reviewed: 17 June 2024
Allan
United KingdomWould of liked a view of the quayside
Excellent location
Stayed in June 2024
Reviewed: 16 June 2024
Paul
United KingdomAbrupt breakfast staff who grumbled when we didn't like the table offered. Stairs only at rear access from car park. Dark interior corridors.
Location. Modern hotel.
Stayed in March 2024
Reviewed: 16 June 2024
Pradeep
United KingdomBrilliant location, very comfortable room and very friendly, helpful staff.
Stayed in June 2024
Reviewed: 16 June 2024
Phillip
United KingdomI think the mattress may need changing in the junior suite as it felt like I was sleeping sideways!
Beautifully presented suite and very friendly staff
Stayed in June 2024
Reviewed: 15 June 2024
Grahame
United KingdomTV not working
Stayed in June 2024
Reviewed: 15 June 2024
Hayley
United KingdomEverything was great there was nothing we didn't like
Had the signature suite, it was beautiful, lovey view so relaxing
Stayed in June 2024
Reviewed: 15 June 2024
Nigel
United KingdomRelaxing view over river.
Location Super.
Stayed in June 2024
Reviewed: 15 June 2024
Toni
United KingdomN/A
Everything
Stayed in June 2024
Reviewed: 15 June 2024
Thompson
United KingdomUnfortunately noisy guests next door kept us awake all night. The hotel cannot be responsible for guests they book in but such a bad experience means I wouldn't stay there again. The step out of the bath/shower to the floor is too high and extra grab rails would've helped. No mini-fridge or complimentary water in the room either.
Good location but a little noisy.
Stayed in May 2024
Reviewed: 12 June 2024
Ashleigh
United KingdomThe decor is a little dated, the grey walls felt quite dark
The location was great, very close to the quayside and the hotel bar was modern with good food and drink options.
Stayed in April 2024
Reviewed: 11 June 2024
David
United KingdomNothing.
Eggs benedict breakfast beautifully cooked, location the best, view from room stunning.
Stayed in June 2024
Reviewed: 11 June 2024
Shigeki
United KingdomGarage view
Location
Stayed in May 2024
Reviewed: 11 June 2024
Clive
United KingdomSlightly odd layout of bathroom meant it was hard to negotiate around the sink, bath and toilet.
Great location, nice room, excellent restaurant, very friendly and helpful staff.
Stayed in June 2024
Reviewed: 10 June 2024
Steve
United KingdomWould have liked to see a bit more variety in the tea offerings. Beds were a little too firm: had backache in the morning
Very friendly and helpful chap on reception. The room was very large and tidy. Nice big beds.
Stayed in June 2024
Reviewed: 10 June 2024
Alan
United KingdomOur suite was opposite a meeting room on the 8th floor then people that were in the meeting room were very noisy
Fab location beautiful building lovely suite
Stayed in June 2024
Reviewed: 10 June 2024
Chloe
United KingdomThe bar is very expensive and the bathroom wasn’t the cleanest… marks on the bathroom and some hair in the bath when we got there
Great location and lovely atmosphere
Stayed in June 2024
Reviewed: 9 June 2024
Hayley
United KingdomNothing
Lovely comfortable rooms
Stayed in March 2024
Reviewed: 8 June 2024
Angela
United KingdomNothing
Great view from our room,bridge view room,comfy bed,clean nice bathroom,great staff on reception and especially the ladies in the dining room for breakfast,the Irish lady was so friendly, great location and excellent parking rates and location straight opposite the hotel.
Stayed in June 2024
Reviewed: 6 June 2024
Robert
United KingdomIt’s location was perfect
Stayed in June 2024
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