Sometimes the shower and toilet can be a bit temperamental to use The service in the restaurant was much quicker this time - last time, I think the restaurant was short staffed and there were long delays for food and drink

The service is always great - the rooms are comfortable and cosy

Stayed in May 2024

furniture quote worn

location, bathroom modern and clean. great location for the M&S arena

Stayed in May 2024

Nothing we didn’t like

Everything

Stayed in June 2024

Liked it all.

Very good location, very clean property and the check in staff were great.

Stayed in June 2024

Limited food choice on room service menu.

The hotel is nicely decorated, has a modern vibe and smells amazing when u enter reception area

Stayed in June 2024

Could not have been better

On arriving the entrance area gives a great first impression, and the reception staff followed this through with really good, friendly service! Our room was lovely with brilliant shower/bathroom. Breakfast was very good too. We booked in for dinner on our last night and the meal was really good. I chose steak and it was the best I have had in a long while.

Stayed in June 2024

The cooked breakfast was poor not the standard i have had at other Malmaison hotels. I requested an ashtray for use outdoors the bar staff just said they are outside, I explained there wasn't and he just shrugged his shoulders and walked off...not helpful

The location was perfect for us, and multi storey carpark next door. The bar area and outside seating was lovely. The room was lovely and clean, nice comfy bed.

Stayed in May 2024

The decor in the rooms was very dark and not much natural light. Also breakfast was very expensive and no offers on BnB

Loved the decor and warm welcome from the staff.

Stayed in June 2024

bar area was lovely and staff were great. did think some of the drinks a little expensive but on the whole it's amazing

Stayed in June 2024

Nothing. It was a wonderful experience.

The room was nicely appointed and very clean. A cloudburst soaked us at the tail end of our walk from the Lime Street station. The manager waiting at the door handed us warm, clean towels to dry off. The timing was perfect. When I revisit Liverpool, there is no doubt where I will stay.

Stayed in June 2024

Friendly staff

Stayed in June 2024

The rooms were very dark. Toilet kept blocking. And choice of carpet for the room flooring seems outdated and dirty. The pillows and bed were not comfortable.

The exterior and lounge were very modern and classy. Breakfast was lovely, and refillable hot drinks using machines were available.

Stayed in May 2024

No complaints

Modern and clean

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

I was only staying for one night and didn't find anything I had a problem with.

I loved the location. Room was better than expected and had everything and more I needed. Staff polite and helpful. Would definitely use this hotel again.

Stayed in June 2024

A little bit rowdy on the corridor early hours of the morning.

This is our second time at this hotel, and we were made very welcome again. The room was lovely and clean. Very comfortable throughout. It has a massive bath and walk-in shower. It also has a fantastic view of the ships that dock there. Will definitely be going again.

Stayed in June 2024

Door to main road was closed when we returned at 1030 , had to walk around,

Location is a bit of a stroll out of town, however the quality of the hotel makes up for that to a large extent, food and service was exceptional. The room was fabulous as were the views over the river.

Stayed in June 2024

The lighting wasn't very bright, which I like. However, our room would have benefitted from a bright light in the bathroom for applying make up etc.

The staff were very welcoming, friendly, and accommodating. The beds were very comfortable.

Stayed in May 2024

Perhaps the full English breakfast (for me) wasn’t the best breakfast but everything else on offer with the continental breakfast made up for it.

Well the proximity to everything was perfect. From parking up next door in the car park to accessing the touristy areas of Liverpool. The room at the hotel was lovely. The bed was the comfiest bed ever for me! The staff were all really pleasant and professional too.

Stayed in June 2024

Just the food prices

Was very classy

Stayed in June 2024

Smelly toilet on entering. Better after cleaned the next morning.

Beautifully decorated, great breakfast options, excellent bar and dining area, lovely outdoor seating, great location. Lovely bathtub and shower. Most things expected for a 4 star

Stayed in June 2024

The position of the hotel was great for us, the restaurant was lovely. When the staff found out it was our mini moon, they couldn’t do enough for us.

Stayed in March 2024

Breakfast unreasonably expensive £21.00 for two boiled eggs ..!!

Decor Outside space Staff

Stayed in May 2024

It was perfect! Nothing to grumble about!

Gorgeous decor throughout, staff where phenomenal, the bathroom was absolutely amazing. View was fantastic also! The little touches like a shower cap, sanitary products and cotton pads really made it! Also they're not tight with the little milks! More than enough for a brew on arrival and a brew before bed! More than just 4 channels on TV and comfortable beds! The whole stay was just elegant!

Stayed in June 2024