7 William Jessop Way, Liverpool, L3 1QZ, United Kingdom
#28 of 108 hotels in Liverpool
Guests' ChoiceBased on 4020 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.1
Facilities
8.6
Staff
9.1
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 20 June 2024
Louise
United KingdomA beautiful hotel to walk into with a very friendly reception area and staff. Rooms were a good size with good facilities. The tea and coffee selection was very good and I could pick up extra at reception if needed. Started overnight for a function in the same hotel and the staff couldn't do enough to help.
Stayed in May 2024
Reviewed: 20 June 2024
Ruairi
Isle of ManGreat hotel, staff could not have done more during our stay and will definitely be back
Stayed in June 2024
Reviewed: 18 June 2024
Fran
United KingdomNo negatives about the Hotel or staff
The property is located at the scenic Docks. The interior of the Hotel boats boutique rooms and was efficiently staffed. The reception team were super helpful and friendly. Everyone we spoke to were engaging and friendly. The room was spotlessly clean! Last minute booking and delighted we opted for Malmaison for our short stay.
Stayed in June 2024
Reviewed: 17 June 2024
Natasha
United KingdomNothing
Staff were so helpful & friendly
Stayed in June 2024
Reviewed: 17 June 2024
Kellie
United KingdomWonderful staff, everyone was super friendly and helpful. The hotel was homely, and the breakfast was amazing. Will definitely be returning.
Stayed in June 2024
Reviewed: 17 June 2024
Diane
United KingdomOverall great experience. Friendly staff
Stayed in June 2024
Reviewed: 16 June 2024
Martin
United KingdomSometimes the shower and toilet can be a bit temperamental to use The service in the restaurant was much quicker this time - last time, I think the restaurant was short staffed and there were long delays for food and drink
The service is always great - the rooms are comfortable and cosy
Stayed in May 2024
Reviewed: 15 June 2024
Gemma
United Kingdomfurniture quote worn
location, bathroom modern and clean. great location for the M&S arena
Stayed in May 2024
Reviewed: 15 June 2024
Benjaman
United KingdomNothing we didn’t like
Everything
Stayed in June 2024
Reviewed: 14 June 2024
Sarah
United KingdomLiked it all.
Very good location, very clean property and the check in staff were great.
Stayed in June 2024
Reviewed: 14 June 2024
Shauna
United KingdomLimited food choice on room service menu.
The hotel is nicely decorated, has a modern vibe and smells amazing when u enter reception area
Stayed in June 2024
Reviewed: 11 June 2024
Janet
United KingdomCould not have been better
On arriving the entrance area gives a great first impression, and the reception staff followed this through with really good, friendly service! Our room was lovely with brilliant shower/bathroom. Breakfast was very good too. We booked in for dinner on our last night and the meal was really good. I chose steak and it was the best I have had in a long while.
Stayed in June 2024
Reviewed: 11 June 2024
Sally
United KingdomThe cooked breakfast was poor not the standard i have had at other Malmaison hotels. I requested an ashtray for use outdoors the bar staff just said they are outside, I explained there wasn't and he just shrugged his shoulders and walked off...not helpful
The location was perfect for us, and multi storey carpark next door. The bar area and outside seating was lovely. The room was lovely and clean, nice comfy bed.
Stayed in May 2024
Reviewed: 11 June 2024
Linda
United KingdomThe decor in the rooms was very dark and not much natural light. Also breakfast was very expensive and no offers on BnB
Loved the decor and warm welcome from the staff.
Stayed in June 2024
Reviewed: 9 June 2024
Rachel
United Kingdombar area was lovely and staff were great. did think some of the drinks a little expensive but on the whole it's amazing
Stayed in June 2024
Reviewed: 9 June 2024
Michael
United StatesNothing. It was a wonderful experience.
The room was nicely appointed and very clean. A cloudburst soaked us at the tail end of our walk from the Lime Street station. The manager waiting at the door handed us warm, clean towels to dry off. The timing was perfect. When I revisit Liverpool, there is no doubt where I will stay.
Stayed in June 2024
Reviewed: 8 June 2024
John
United KingdomFriendly staff
Stayed in June 2024
Reviewed: 8 June 2024
Banuja
United KingdomThe rooms were very dark. Toilet kept blocking. And choice of carpet for the room flooring seems outdated and dirty. The pillows and bed were not comfortable.
The exterior and lounge were very modern and classy. Breakfast was lovely, and refillable hot drinks using machines were available.
Stayed in May 2024
Reviewed: 8 June 2024
Connor
United KingdomNo complaints
Modern and clean
Stayed in May 2024
Reviewed: 7 June 2024
Bernard
AustraliaNothing
Everything
Stayed in May 2024
Reviewed: 7 June 2024
Hamilton
United KingdomI was only staying for one night and didn't find anything I had a problem with.
I loved the location. Room was better than expected and had everything and more I needed. Staff polite and helpful. Would definitely use this hotel again.
Stayed in June 2024
Reviewed: 4 June 2024
Lindsay
United KingdomA little bit rowdy on the corridor early hours of the morning.
This is our second time at this hotel, and we were made very welcome again. The room was lovely and clean. Very comfortable throughout. It has a massive bath and walk-in shower. It also has a fantastic view of the ships that dock there. Will definitely be going again.
Stayed in June 2024
Reviewed: 4 June 2024
Antony
United KingdomDoor to main road was closed when we returned at 1030 , had to walk around,
Location is a bit of a stroll out of town, however the quality of the hotel makes up for that to a large extent, food and service was exceptional. The room was fabulous as were the views over the river.
Stayed in June 2024
Reviewed: 3 June 2024
Carpenter
United KingdomThe lighting wasn't very bright, which I like. However, our room would have benefitted from a bright light in the bathroom for applying make up etc.
The staff were very welcoming, friendly, and accommodating. The beds were very comfortable.
Stayed in May 2024
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