We were given the opportunity to purchase a room upgrade which we declined, now we wish we had. Although the room was very nice it was slightly on the small side.

A well maintained hotel with the décor to be expected in a Malmaison hotel. The staff were extremely friendly and helpful. A good bar area too.

Stayed in February 2024

room was very adequate

Stayed in February 2024

Rooms looking a little tired now. No fridge. Little temperature control (room was too warm). Lack of a gym.

Bar area

Stayed in February 2024

Staff were lovely and our room was upgraded for free

Stayed in February 2024

Room was overheated so didn't sleep well.we overlooked the bar roof and rain pinged off it all night...nothing could be done about rain but just a constant noise.

Very comfortable clean rooms. Bar lovely and a great cooked breakfast.

Stayed in February 2024

Wonderful location, very friendly staff and excellent value for money. What's not to like. Breakfast was fantastic, the best scrambled eggs ever!!

Stayed in February 2024

No beans with breakfast is probably my only fault

Andrew on reception was fantastic, spent time to ensure we were aware of all facilities and greeted us with a big smile which made us all feel welcome immediately. Really pleased gentleman

Stayed in February 2024

The bedroom was a bit dark.

The staff were very welcoming and helpful. Central location. Good breakfast.

Stayed in January 2024

There was a really lovely receptionist called Megan - she was ace! And made the stay memorable

Stayed in January 2024

Decor wise we found it all very dark . To us this felt dingy rather than cosy

Great location - easy walk from events and food we were going to. Friendly welcome. Comfortable room. Great breakfast

Stayed in January 2024

Poor coffee at breakfast and exorbitant price. We only had breakfast on the final day for convenience.

Provision of clean non-slip bath mat and handrails for bath. Warning about temperature of water. Good bathroom facilities overall.

Stayed in January 2024

The entry level double room is small and the bathroom is particularly cramped. The room lighting is full on with no way to create a less bright ambience.

The style is great, the staff friendly and professional. Breakfast is well presented and good.

Stayed in January 2024

Somehow the cold water was very warm. Didn't feel safe or pleasant to drink or to make coffee with it. The same pipes were also quite noisy and pressurised and would spray water and air when I opened the tap after a few hours of staying closed.

Clean and well presented. Good food and great staff!

Stayed in January 2024

Nothing!

The staff were personable and professional, the Staycation package was great value and the room and public areas had personality and met 4* standards.

Stayed in January 2024

Floor in room very creaky and noisy

Great breakfast, lovely hotel with great staff

Stayed in December 2023

Very creaky floorboards and perhaps the cleaning could be upped a bit. Overall a good stay.

Very quiet, good location, friendly staff.

Stayed in January 2024

There was a bar tender serving when we came down who was turned with his back to us watching the football on the TV very intensely. I know that he knew we were there as we it's a small area and we were only a meter or so away so he was deliberately ignoring us until we said excuse me. When he did turn round he looked quite grumpy and delivered fairly frosty service before returning to the TV screen. I would expect this attitude from staff at McDonald's but not Malmaison. The front desk staff and breakfast staff were absolutely amazing and faultless 10/10. I was slightly disappointed with the club room as it seemed the size I would expect for a standard room at Malmaison and didn't have the extra small luxuries I'd expect e.g. the bath tub was still too small for me to actually use as a six foot tall person so I was disappointed not to have a bath. The tap was also terrible and only produced a trickle so took ages each time you filled the kettle or washed your hands etc. the water pressure in the shower was also pretty bad which I would not expect in a luxury hotel

Some absolutely excellent staff at both front desk and the restaurant at breakfast who were friendly and happy to help at all times. The food at breakfast was excellent. The bed was really comfy and I had a great night's sleep.

Stayed in December 2023

The upgraded room 552 , was a good price but a very impractical room , with poor lighting on stairs , bedroom up stairs , bathroom down was a bit of strange one.. Tee/coffee making was a little over the place as only 1 power point up stairs .. shower had 2 temps, scalding or freezing. And weirdly the light coming off the air con was like a full beam car at night.. we enjoyed our stay but feel that room was just a little bit all over the place and may need looked at.

Location was ideal

Stayed in January 2024

The weather!

Room facilities as travelling with dog was great as dog given own bed and toys plus treats. Bar facilities for dining was useful as had dog. All staff friendly and made big fuss of our dog. The bed was comfy and large.

Stayed in December 2023

Parking is not local to the property

Good location

Stayed in December 2023

Pillow

Meghan was exceptionally helpful and welcoming. She is very nice.

Stayed in December 2023

The bar had hardly audible music on and no atmosphere.

It was warm and quiet. Exactly what we needed. The receptionist was trembly friendly and helpful.

Stayed in December 2023

Standing lamp on with main lights

Bed

Stayed in December 2023

Staff friendly and service excellent

Stayed in December 2023

Room was on the small side but still a very nice room.

Lovely hotel. Very nice staff. Excellent breakfast.

Stayed in December 2023