Very creaky floorboards and perhaps the cleaning could be upped a bit. Overall a good stay.

Very quiet, good location, friendly staff.

Stayed in January 2024

There was a bar tender serving when we came down who was turned with his back to us watching the football on the TV very intensely. I know that he knew we were there as we it's a small area and we were only a meter or so away so he was deliberately ignoring us until we said excuse me. When he did turn round he looked quite grumpy and delivered fairly frosty service before returning to the TV screen. I would expect this attitude from staff at McDonald's but not Malmaison. The front desk staff and breakfast staff were absolutely amazing and faultless 10/10. I was slightly disappointed with the club room as it seemed the size I would expect for a standard room at Malmaison and didn't have the extra small luxuries I'd expect e.g. the bath tub was still too small for me to actually use as a six foot tall person so I was disappointed not to have a bath. The tap was also terrible and only produced a trickle so took ages each time you filled the kettle or washed your hands etc. the water pressure in the shower was also pretty bad which I would not expect in a luxury hotel

Some absolutely excellent staff at both front desk and the restaurant at breakfast who were friendly and happy to help at all times. The food at breakfast was excellent. The bed was really comfy and I had a great night's sleep.

Stayed in December 2023

The upgraded room 552 , was a good price but a very impractical room , with poor lighting on stairs , bedroom up stairs , bathroom down was a bit of strange one.. Tee/coffee making was a little over the place as only 1 power point up stairs .. shower had 2 temps, scalding or freezing. And weirdly the light coming off the air con was like a full beam car at night.. we enjoyed our stay but feel that room was just a little bit all over the place and may need looked at.

Location was ideal

Stayed in January 2024

The weather!

Room facilities as travelling with dog was great as dog given own bed and toys plus treats. Bar facilities for dining was useful as had dog. All staff friendly and made big fuss of our dog. The bed was comfy and large.

Stayed in December 2023

Parking is not local to the property

Good location

Stayed in December 2023

Pillow

Meghan was exceptionally helpful and welcoming. She is very nice.

Stayed in December 2023

The bar had hardly audible music on and no atmosphere.

It was warm and quiet. Exactly what we needed. The receptionist was trembly friendly and helpful.

Stayed in December 2023

Standing lamp on with main lights

Bed

Stayed in December 2023

Staff friendly and service excellent

Stayed in December 2023

Room was on the small side but still a very nice room.

Lovely hotel. Very nice staff. Excellent breakfast.

Stayed in December 2023

The offer of an upgrade was unrealistic, this should be available as a buy it now.

Breakfast was very good, produce and service.

Stayed in November 2023

The room was sometimes too dark to see, I love atmospheric but this was a bit ott

Best Male I’ve started in, some are a bit tired, this was lovely

Stayed in December 2023

Construction on the opposing road, windows not double glazed extremely noisy from 6am. Stayed in a suite, stairs were unbelievable creaky.

Staff were great especially Allison the Manager.

Stayed in November 2023

The bed was a bit hard and the room was very warm

The staff were very friendly and helpful The breakfast was good. The room was clean and had a bath

Stayed in December 2023

Perfect location to Central Glasgow, clean and comfortable. We had two dogs and the hotel is well set up for them providing bowls, bed and treats.

Stayed in November 2023

Our room was noisy from other passing guests, like the door was too thin. You could hear every conversation from the hallway, which at 3am was a bit annoying.

Lovely staff, good location, really comfy bed.

Stayed in December 2023

Staff uniforms

Laid back atmosphere

Stayed in December 2023

A little too far to walk to town Parking tricky

Modern and good bar facilities

Stayed in October 2023

The room was clean, but the decor has definitely seen better days. Frayed carpeting between the bathroom and bed. The carpet needs replaced, i would say. The bathroom wasn't spotless- there was hair in the bath tub. Some of the furnishings need replaced, , desk chair was burst at the side. The bed was not very comfortable, very lumpy. Oh, there was no plugs available on the bed side of the room. Very annoying when needing to charge my phone, wanting to work from it and wanting to be in bed, wasn't possible.

The staff were all exceptional, very friendly, knowledgeable, and incredibly polite. The epitome of service with a smile. Breakfast was brilliant both mornings. I would recommend booking with breakfast included as it is far cheaper than adding it when you arrive.

Stayed in December 2023

The room was extremely hot even with the fan on all night still felt too hot to sleep in

Nice room, decor and facilities. Staff friendly

Stayed in December 2023

Stairs

Friendly staff

Stayed in December 2023

Would have been nice to have some bottled water in the room.

Lovely hotel, rooms were great, staff were excellent and perfect location for the theatre, will definitely be back.

Stayed in December 2023

Rooms were slightly dark

Staff were helpful and very nice

Stayed in December 2023

Nothing I didn't like but maybe for some people the location is slightly out the way from the town centre. For me and my son, it was no problem, but I could imagine that for some the bank could be a bit of an issue

The decor, staff, clean rooms and comfy beds

Stayed in December 2023

everything was perfect

central, great menu and drinks, really nice staff and the junior suite was amazing

Stayed in November 2023