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  5. Reviews of Macpherson House

Reviews of Macpherson House

101 Birchen Grove, Luton, LU2 7TL, United Kingdom

#21 of 28 B&Bs and inns in Luton

Guests' Choice

Review Score

Based on 57 hotel reviews

6.2

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.0

  • Location

    7.0

  • Facilities

    6.4

  • Staff

    7.2

  • Value for money

    6.9

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 12, 2024

    6.0
    It was okay generally
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    I like the fact it was neat

    Stayed in May 2024

  • Reviewed: April 10, 2024

    6.0
    Unfortunate experience as unaware of self che ck-in procedure
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I had no idea when I booked the room last minute for my friend that there would be no one at the property and so he was standing outside for 3 hours trying to get in, not knowing the self check-in procedure. As he does not have a smartphone and is not able to be online, I could not send him the video sent to me at the end by the manager so I had to describe the video to him and the whole thing was a nightmare! Finally, the manager called him and sorted it out as my friend is dyslexic and had put a 3 instead of a 5! Grateful to the manager for getting him into the property, but the whole thing took 3 hours as I had tried calling the number without success.... There was no continental breakfast in the room as stated. As he was only in the room for 4 hours it's difficult to give a complete review.

    N/A

    Stayed in April 2024

  • Reviewed: October 26, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    could not sleep. a neighbour was on the phone all night and first thing in the morning

    good location. easy check in

    Stayed in October 2023

  • Reviewed: October 15, 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleanliness, hot water could not find how to use it

    Location, very comfortable bed

    Stayed in July 2023

  • Reviewed: October 1, 2023

    5.0
    Good location. Cheap.
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No instructions on how to activate the electronic keypad to use the access code. I was standing outside for 20 minutes trying to work it out before I could get hold of anyone to help. Hot tap not working in bathroom and no plug for the sink. Blind not working in kitchen.

    The staff member there was efficient and the room was clean.

    Stayed in September 2023

  • Reviewed: May 14, 2024

    10
    Pleasent stay. Host was very helpful
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Easy access etc

    Stayed in May 2024

  • Reviewed: April 25, 2024

    3.0
    Big disappointment
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    They didn’t warn me in advance that it was difficult to get into the room, and I didn’t have the Internet to contact the employee. Please warn people in advance, I had to search the Internet for the area because of it. Also the fridge was empty, so there was no breakfast, the bed creaked, the mattress was uneven, it was uncomfortable to sleep. It was not possible for me to understand how the shower works. The lock on the bathroom door is rusty - difficult to close

    Not so high price

    Stayed in April 2024

  • Reviewed: April 25, 2024

    1.0
    Very Poor
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was comfortable.

    Shower not working, staff was another customer, deep and narrow stairs, building unsuitable for hotel.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    1.0
    Worst service
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The worst customer service I ever got.I called the host several times but couldn't reach him. This made me stranded. I had to book an alternative place to stay. And up till now, the host hasn't reached out to apologise for the ridiculous service

    There was nothing to like about the kind of service I got. I'd never recommend anyone to stay there

    Stayed in March 2024

  • Reviewed: March 26, 2024

    10
    Recommended
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Has a comfortable bed and is clean

    Recommended this house to stay,it has a comfortable bed and is clean

    Stayed in February 2024

  • Reviewed: March 22, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    everything was perfect and clean, I recommend it to you with great pleasure and a very good price

    Stayed in March 2024

  • Reviewed: February 28, 2024

    9.0
    I recommend renting that room
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    All was ok

    I liked that there was cleanliness in the house

    Stayed in February 2024

  • Reviewed: December 28, 2023

    1.0
    Total dump
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    I came to MacPherson house for work and in 25 years of working away it's the worst place I've stayed in. The room was cold and when I entered so i turned up the heating the owner turned it back down over WiFi, after turning back up again he phoned me asking why I'm turning up the heating and that 18c is hot enough. The heating was then set to 18c but only came on after 6pm. So I had to get into bed. Aswel as that there was the following issues, Missing carpets, exposed gripper rods on floor, stains everywhere, the sink in the shared bathroom was broken, the bath panel was hanging off, flooring not fitted properly. This place is disgusting I expect a lot better from Booking.com

    Nothing,

    Stayed in November 2023

  • Reviewed: December 12, 2023

    1.0
    Hurendous
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I thought the whole experience was a disaster, freezing cold, the facilities were substandard, the floor in my room was wet through and stunk of alcohol. There was a guest who kept knocking on my door. I was very disappointed and will be reporting the venue to HSE.

    Nothing

    Stayed in December 2023

  • Reviewed: December 4, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No good place to stay

    No

    Stayed in December 2023

  • Reviewed: October 20, 2023

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very poor nasty

    Nothing very poor property smelly and just disgusting

    Stayed in October 2023

  • Reviewed: October 16, 2023

    1.0
    Nothing to say
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It's a conjusted room

    Nothing i took

    Stayed in October 2023

  • Reviewed: October 6, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Good

    Good

    Stayed in October 2023

  • Reviewed: September 10, 2023

    1.0
    No parking
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I paid for a night and after driving for 6 hours went to stay and found out I could not park so I had to rush around to find some where else if I knew there was no parking I would not have booked so waste of nearly 50 pounds unhappy

    Stayed in September 2023

  • Reviewed: August 27, 2023

    1.0
    Should not be allowed to trade as living accommodation
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very poor condition, Smells bad, Absolute disgraceful!

    Bed covers

    Stayed in August 2023

  • Reviewed: August 9, 2023

    8.0
    Nice and quiet
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Pillows

    Good

    Stayed in July 2023

  • Reviewed: July 30, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Offers good breakfast and the hospitality

    Stayed in July 2023

  • Reviewed: July 5, 2023

    10
    Excellent
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very nice

    Stayed in July 2023

  • Reviewed: June 30, 2023

    10
    Highy recommend
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great stay... comfortable.. great comunication with lanlord... highly recommend if you a contractor looking for a flyin visit overnight stay.. local shops an takeaways near bye aswell

    Stayed in June 2023

Showing 1 - 25

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