101 Birchen Grove, Luton, LU2 7TL, United Kingdom
#24 of 34 B&Bs and Inns in Luton
Guests' ChoiceBased on 65 hotel reviews
6.1Cleanliness
7.0
Comfort
6.9
Location
7.1
Facilities
6.4
Staff
7.1
Value for money
6.8
Free WiFi
6.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Showing 1 – 25
Reviewed: 12 May 2024
Angela
United KingdomNothing
I like the fact it was neat
Stayed in May 2024
Reviewed: 10 April 2024
Marilyn
United KingdomI had no idea when I booked the room last minute for my friend that there would be no one at the property and so he was standing outside for 3 hours trying to get in, not knowing the self check-in procedure. As he does not have a smartphone and is not able to be online, I could not send him the video sent to me at the end by the manager so I had to describe the video to him and the whole thing was a nightmare! Finally, the manager called him and sorted it out as my friend is dyslexic and had put a 3 instead of a 5! Grateful to the manager for getting him into the property, but the whole thing took 3 hours as I had tried calling the number without success.... There was no continental breakfast in the room as stated. As he was only in the room for 4 hours it's difficult to give a complete review.
N/A
Stayed in April 2024
Reviewed: 26 October 2023
Emmanuel
United Kingdomcould not sleep. a neighbour was on the phone all night and first thing in the morning
good location. easy check in
Stayed in October 2023
Reviewed: 15 October 2023
Julyte
United KingdomCleanliness, hot water could not find how to use it
Location, very comfortable bed
Stayed in July 2023
Reviewed: 1 October 2023
Neil
United KingdomNo instructions on how to activate the electronic keypad to use the access code. I was standing outside for 20 minutes trying to work it out before I could get hold of anyone to help. Hot tap not working in bathroom and no plug for the sink. Blind not working in kitchen.
The staff member there was efficient and the room was clean.
Stayed in September 2023
Reviewed: 15 July 2024
Lee
United KingdomAll of it
The room wasn't like the picture
Stayed in June 2024
Reviewed: 7 July 2024
Gemma
United KingdomIt could use a lamp or something in the rooms just to be able to get into bed with a light on. Also it said it came with breakfast but I checked each morning and there was no breakfast, but that's not a deal breaker as I don't really tend to eat breakfast anyway!
It was exactly what we needed, easy to access, comfy bed, place to put our things. It's a good place to stay and for the price you can't fault it. I would stay here again.
Stayed in July 2024
Reviewed: 20 June 2024
Nahid
United Kingdombed was broken ,
nothing
Stayed in June 2024
Reviewed: 1 June 2024
Richard
Saudi ArabiaThe owner they gave us a wrong password of a door lock. We stucked in outside for about 2 hours in the middle of the night. I tried to contact the owner visa call at whatsup but he never answer my calls and my message. Were lucky because the neighboor they help us to get in the house as they know the right password.
Stayed in May 2024
Reviewed: 27 May 2024
Carl
United KingdomVery hospitable and helpful landlord. Nice and quiet and clean. Easy to access overall very happy
Stayed in May 2024
Reviewed: 14 May 2024
Carl
United KingdomEasy access etc
Stayed in May 2024
Reviewed: 25 April 2024
Sssoqasnape
United KingdomThey didn’t warn me in advance that it was difficult to get into the room, and I didn’t have the Internet to contact the employee. Please warn people in advance, I had to search the Internet for the area because of it. Also the fridge was empty, so there was no breakfast, the bed creaked, the mattress was uneven, it was uncomfortable to sleep. It was not possible for me to understand how the shower works. The lock on the bathroom door is rusty - difficult to close
Not so high price
Stayed in April 2024
Reviewed: 25 April 2024
Gabriel
United KingdomThe bed was comfortable.
Shower not working, staff was another customer, deep and narrow stairs, building unsuitable for hotel.
Stayed in April 2024
Reviewed: 1 April 2024
Ajiri
United KingdomThe worst customer service I ever got.I called the host several times but couldn't reach him. This made me stranded. I had to book an alternative place to stay. And up till now, the host hasn't reached out to apologise for the ridiculous service
There was nothing to like about the kind of service I got. I'd never recommend anyone to stay there
Stayed in March 2024
Reviewed: 26 March 2024
Petrica
United KingdomHas a comfortable bed and is clean
Recommended this house to stay,it has a comfortable bed and is clean
Stayed in February 2024
Reviewed: 22 March 2024
Nikol23
United Kingdomeverything was perfect and clean, I recommend it to you with great pleasure and a very good price
Stayed in March 2024
Reviewed: 28 February 2024
Petrica
United KingdomAll was ok
I liked that there was cleanliness in the house
Stayed in February 2024
Reviewed: 28 December 2023
Stephen
United KingdomI came to MacPherson house for work and in 25 years of working away it's the worst place I've stayed in. The room was cold and when I entered so i turned up the heating the owner turned it back down over WiFi, after turning back up again he phoned me asking why I'm turning up the heating and that 18c is hot enough. The heating was then set to 18c but only came on after 6pm. So I had to get into bed. Aswel as that there was the following issues, Missing carpets, exposed gripper rods on floor, stains everywhere, the sink in the shared bathroom was broken, the bath panel was hanging off, flooring not fitted properly. This place is disgusting I expect a lot better from Booking.com
Nothing,
Stayed in November 2023
Reviewed: 12 December 2023
James
United KingdomI thought the whole experience was a disaster, freezing cold, the facilities were substandard, the floor in my room was wet through and stunk of alcohol. There was a guest who kept knocking on my door. I was very disappointed and will be reporting the venue to HSE.
Nothing
Stayed in December 2023
Reviewed: 4 December 2023
S
United KingdomNo good place to stay
No
Stayed in December 2023
Reviewed: 20 October 2023
Kamran
United KingdomVery poor nasty
Nothing very poor property smelly and just disgusting
Stayed in October 2023
Reviewed: 16 October 2023
Rajmohanan
United KingdomIt's a conjusted room
Nothing i took
Stayed in October 2023
Reviewed: 6 October 2023
Shaharia
United KingdomGood
Good
Stayed in October 2023
Reviewed: 10 September 2023
Michael
United KingdomI paid for a night and after driving for 6 hours went to stay and found out I could not park so I had to rush around to find some where else if I knew there was no parking I would not have booked so waste of nearly 50 pounds unhappy
Stayed in September 2023
Showing 1 – 25
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