The only negative was the breakfast. We had to wait nearly 1 hour for our food to arrive and when it eventually arrived it was not what we ordered, very disappointing.

The location is great. Parking was available at the property for £15. The room was spacious with lots of natural light and really comfy beds.

Stayed in May 2024

Car park spaces very small. Often no staff in the bar. One rude women on the reception. No vegan biscuits in the room. Small bathroom.

Decor, bed, locality, nice view, nice garden area. 99% of the staff were very good.

Stayed in May 2024

Bathroom a bit cramped and no hooks on door. Reading light by bed bulb not working.

Staff and public rooms

Stayed in May 2024

Check in wasn’t great. There was a queue and the reception area is not well laid out for queuing. It took ages to be served and there was no apology for the delay.

Fabulous location, very comfortable room and spotlessly clean. The outside bar area was lovely for a drink and we liked the architecture and decor.

Stayed in May 2024

Thought it would have more character and atmosphere

Great location. Clean and comfortable

Stayed in April 2024

Wonderful stay! Beautiful building, friendly helpful staff, functional clean room and the bed was so comfortable. Sunday roast in the restaurant was delicious and there was a great choice of wine. Very conveniently located in the centre of town. Would recommend and will certainly return.

Stayed in May 2024

The view from Room 204 not the best and the extractors outside were noisy

The location and history

Stayed in May 2024

Room was too warm. Air conditioning didn't work

Lovely grand building. Good breakfast

Stayed in May 2024

Nothing to dislike.

The property was in good condition, well looked after. Brilliant location. Nice large comfortable bed.

Stayed in May 2024

The "discussion" on arrival over the rate, it included breakfast but Booking.com did not pass this on in the confirmation to the hotel... not the hotels fault. Slight issue at breakfast when the roof above our table, or was it the AC unit, was dripping. No bath robes which were on the booking confirmation. (1st Worlds issues eh?)

Room was excellent, the breakfast was excellent, the hotel in general was excellent.

Stayed in May 2024

Fairly small room. No air conditioning working Paying for car park.

Excellent location as we were staying for the Cheltenham jazz festival Comfortable bed. Very good breakfast. Helpful staff

Stayed in May 2024

We were a little disappointed with the bar, great decor but so small that we were unable to get a drink!

Perfect for exploring Cheltenham and so close to lots of nice shops bars and restaurants. Friendly staff too!! Nicely decorated, our room was lovely and a great breakfast menu.

Stayed in April 2024

Nothing.

All very good. Thank you.

Stayed in April 2024

First floor room facing the road was quite noisy as a result of traffic. Drinks expensive in the bar.

Great location

Stayed in April 2024

It was crazy hot and you can’t open the windows. And there was no top sheet on the bed, only a very heavy comforter. (Though they did give me a top sheet when I asked for one.) And there was very little furniture in the room. I was hoping for a desk but their version of a desk was a stool and a small round table. Beyond that there was only a small luggage rack. Another chair or table really would have been nice. And there was not an outlet in the bathroom that would take the travel adapter. So I couldn’t use my straightening iron in the bathroom…creating more need for another chair or table in the main room to set it on.

Bathroom was very modern and clean. Bed was comfortable. Room service was good. Hotel is lovely. Staff went the extra mile and walked me to the bus station and carried my luggage after my taxi didn’t show up.

Stayed in April 2024

King size bed was two singles with one mattress higher than the other. Smell of sewage from the bathroom drain.

Friendly staff and really good dinner

Stayed in April 2024

Parking fee

Location and age of hotel

Stayed in March 2024

Very nice traditional hotel

Stayed in March 2024

Location in centre of town Parking on site (fee was reasonable) Restaurant on site (food was very nice) Generous sized room /bed. Lovely bathroom.

Stayed in April 2024

I like the size of the room. In addition to this, the room was very clean.

Stayed in April 2024

Poor WLAN quality. No USB ports or Euro plugs in the room. Only in the bathroom 220V Euro plug for shaver (or charger for cell phone). The queen-size bed is a little short (only approx. 190 cm). The rooms on the second floor facing the main entrance are also brightly lit by the spotlights for the pillar lighting. The spotlight is turned off at 0:30 (curtains are provided, but I don't like waking up in the dark). The ceiling in the bathroom and the door could do with a coat of paint.

Great ancient hotel victorian style. Rooms with up-to-date standard. nice rain shower. The room had acomplementary tee bar, round table and a closet with an iron and ironing board. Free apple or cookies at the front desk. Great breakfast variety.

Stayed in April 2024

There is parking on site but there is an addition fee of £15

Stayed in April 2024

Stayed here several times before but this time the room was very small & squashed

Central location

Stayed in March 2024

Front desk staff just ok.

Central clean and good facilities.

Stayed in April 2024