24-26 Newport Road, Cardiff, CF24 0DD, United Kingdom
#33 of 45 hotels in Cardiff
Guests' ChoiceBased on 6572 hotel reviews
7.7Cleanliness
8.3
Comfort
8.3
Location
8.6
Facilities
8.0
Staff
8.4
Value for money
7.6
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 17, 2024
Iordache
United KingdomN/A
nice location, nice Hotel, nice staff especially Ruth.
Stayed in June 2024
Reviewed: June 17, 2024
Kathleen
United KingdomOk nothing special
Stayed in June 2024
Reviewed: June 16, 2024
Tracy
United KingdomNo water in the rooms or biscuits. When I asked for a pot of tea for my room, I was told the kitchen had closed
Not applicable
Stayed in June 2024
Reviewed: June 16, 2024
Taonga
United Kingdom2 out of 4 elevators were not in use.
Everything except the out-of-use elevators. Very clean and peaceful and I will be staying here again!
Stayed in June 2024
Reviewed: June 16, 2024
Markus
IrelandAs residents we still had to pay for the pool
Good location, fair price, friendly staff
Stayed in June 2024
Reviewed: June 16, 2024
Michael
United KingdomSome lifts not working , I understand re maintenance, but when you are on the 15th floor it can be irksome .Windows were filthy , could hardly see out , again obviously difficult to clean.
Great room & breakfast.
Stayed in June 2024
Reviewed: June 15, 2024
Daniel
United Kingdombreakfast was terrible
Stayed in June 2024
Reviewed: June 15, 2024
Courteney
United KingdomI made a booking directly with the spa and upon checking in, the member of staff said I needed to pay to use the facilities as an extra, I did explain that I had booked directly with the spa and this wasn’t needed and she was a bit hesitant upon checking in. A check with a manager was required and it was fine in the end. We booked a double bed in the room, which when we were sleeping, I fell through the crack inbetween what seemed like 2 single mattresses pushed together, this was severely uncomfortable and woke me up through the night. Myself and my partner had to sleep on the seperate singles and not wiggle too much together. When using the spa, it did state no reservation for the beds, there were around 6 beds in total around the pool with towels on (no one on the beds) myself and my partner had to sit on the side of the pool on the floor, and people came back to their beds after around an hour (after they had a spa treatment, used the gym, sauna, steam room and pool) this was not monitored
I booked a room via booking.com, and Mercure sent me a message to add breakfast into my booking for a discounted price which was fab. Room was lovely and clean and had a fan in, quick and easy check in, lift to room was accessible. There was a huge party on downstairs and we didn’t hear a thing (we were on floor 9). I booked a package with the spa the day before and it was lovely. A back massage and use of the spa facilities.
Stayed in June 2024
Reviewed: June 15, 2024
Clare
United KingdomCleaners were very loud talking but to be fair it was after 10
Clean tidy late check out
Stayed in June 2024
Reviewed: June 15, 2024
Roger
United KingdomLifts out of order, safe in the room didn’t work
Staff were very good, friendly and efficient
Stayed in June 2024
Reviewed: June 15, 2024
Andrew
United KingdomThere was nothing to dislike
Great location great staff lovely all round.
Stayed in June 2024
Reviewed: June 13, 2024
Alka
United Arab EmiratesNo lift to carry the luggage to reception area, have to take a flight of steps. The mattress and pillow seemed worn out.
Location
Stayed in June 2024
Reviewed: June 13, 2024
Lynn
United KingdomAir con could.have been a little better in one of the rooms we booked and parking could.be a problem as limited, so cannot be guaranteed.
Service from.staff was excellent.
Stayed in June 2024
Reviewed: June 13, 2024
Sally
United KingdomDidn’t like that the hotel had put an extra charge on to use the pool . Booked that hotel specifically for the pool ( we didn’t pay as the charge was not added to the website when we booked and was a recent change) We wouldn't book the hotel again just for that reason alone as expect the pool to be part of the cost of your stay. The hot water is so hot which is not a bad thing apart from need a sign to advise this as one of our party did scald themselves. It is very hot.
Breakfast was lovely.. liked the flavoured water available in reception. .staff helpful. We requested a room on a lower level due to mobility issues and were very grateful that we were given one.
Stayed in June 2024
Reviewed: June 12, 2024
Melanie101
United KingdomThe bar closed far too early
The suite was amazing
Stayed in June 2024
Reviewed: June 10, 2024
Oladimeji
United KingdomYou get charged for everything else once you are onsite; from the Spa access to the car park.
The facilities are quite exceptional compared to other hotels in the surrounding area.
Stayed in June 2024
Reviewed: June 10, 2024
Darren
United KingdomPrice
Location
Stayed in June 2024
Reviewed: June 8, 2024
Gordon
United KingdomBed wasn't the most comfortable
Hotel was lovely, close to town, onsite parking all perfect.
Stayed in May 2024
Reviewed: June 8, 2024
Lea
United KingdomSomeone had been smoking in the corridor and it was contaminating my room. Confusing to get out - there were stairs that led to nowhere!
Convenient location, nice rooms.
Stayed in April 2024
Reviewed: June 8, 2024
Simon
United Kingdomnothing really, although not all the lifts were working. Although in fairness there were maintenance people servicing them at the time.
Beds really comfortable Excellent Breakfast Easy for Car Parking with good directions Close location to City Centre and venues Great City view from Room Very Private room
Stayed in June 2024
Reviewed: June 7, 2024
Shamima
United KingdomThe parking was not ideal and was extortionate. And the first come first serve basis is very ridiculous as we were paying £21 a day for 4 days only to be told that the parking wasn't guaranteed and we weren't really able to take our car very far out because of this silly reason.
Loved the hotel and the room, very clean and a great location. Will revist and book again.
Stayed in June 2024
Reviewed: June 5, 2024
Peta
AustraliaFridge not cold enough, spa facilities now an extra charge.
Friendly staff, great large room, close to city centre
Stayed in June 2024
Reviewed: June 5, 2024
Megan
United KingdomSlightly dated but still clean
Good sized clean room and good facilities. Good location to town
Stayed in May 2024
Reviewed: June 3, 2024
Caitlin
United KingdomIt’s not something to say that I didn’t like. But something I wasn’t expecting. Everyday we left the hotel and house keeping came into to stock up, the kept keeping us a new roll of toilet paper. In our room we had two rolls of toilet paper next to the toilet. And we had started one and used about 3/4 of it before it was replaced. Now I understand that you would rather have it stocked up for guests however it’s not the most sustainable. I would have understood if there was very little left on that roll however I would hate to think about how much toilet roll they have wasted by supplying a brand new tool everyday
I was looking for somewhere close to the city centre but not in the centre as I wanted to be able to get a good nights sleep without having problems with noisy people on the streets. It was less then a 10 minute walk to the centre. It was very easy to find and very comfortable. This was the first time I’ve taken a hoilday with my boyfriend. And it was amazing!! The price was right for the few nights we were there. The bed and towels were stocked and cleaned everyday we were there. Perfect property for vacation or work trip.
Stayed in June 2024
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