Nothing, under going major refurbishment but didn’t effect our stay

Excellent location just a short walk into mcr centre also easy to get to motorway and very convenient car park

Stayed in May 2024

Nothing

Friendly staff

Stayed in May 2024

- On the pricey side, £4 for a small pot noodle.

- Very clean - Great food

Stayed in May 2024

The room was outdated.

Breakfast was excellent

Stayed in May 2024

The mattresses were too soft.

It is near the railway station and the room is big.

Stayed in May 2024

We arrived at 3pm and our room was not ready until 5pm. We were there for the Barry Manilow show at CoOp Live as were many others and staff were aware of this as they mentioned it in check in. We had to be at the arena for 6.30pm so this did not leave much time to settle in the room and get ready. Bar food service was slow waited nearly an hour for burger and chips even though there was hardly anyone ordering food at that time (4pm in the afternoon). On returning after the show only one person serving behind the bar, there was a huge queue and they had run out of some drinks. Two other staff members tried to assist but they didn’t seem to know what they were doing, they struggled to understand what people wanted and then struggled to find it behind the bar. I had to point to what I wanted. That member of staff then walked off and a manager tried to open my bottle of Prosecco with a corkscrew and I had to tell him that’s not how you open it and told him he had to pop the cork. After opening it he also walked off and I had to ask the third member of staff if I could pay for it so I could take it away and drink it. They had no suitable bucket with ice to put it in they gave me a corona bucket I’ve never seen bar service like it. There was no coordination between the staff behind the bar and they were clearly not trained in bar work. Many guests in the queue were fed up and some complained to Reception. As the hotel is likely to be busy for many CoOp Live events they really need to get their act together and get rooms ready earlier and get some trained bar staff and be much more efficient at serving drinks and food. Plan ahead and if you know you will have many guests returning from a show and the bar will be busy make sure it is well stocked and you have enough trained staff to cope with the demand otherwise it is a disappointing end to an enjoyable night.

Reception staff helpful and friendly. Room was very clean and beds very comfortable. Food was cooked nice. Good range of breakfast options. The hotel is in a good location only a few minutes walk from Manchester Piccadilly station and only three tram stops from CoOp Live arena.

Stayed in May 2024

The hotel was currently being renovated and the parts that were done already were lovely, the bar area is amazing and lovely and very comfortable (great cocktails) the hallways are looking a little tired (but I'm sure they will be renovated too) the bathroom In the room we had was amazing, I love the separate walk in shower. The beds were super comfy! We had an amazing stay and will definitely be back as its a great location for the city sites! Thankyou

Stayed in May 2024

Renovation works in progress Empty fridge, not even a bottle of water Impossible to wash your hands in the bathroom's sink No food of any type available in the evening at 11pm: I had to call a Uber Eats

Nice room, great location. Great breakfast and at an affordable price

Stayed in May 2024

The lady on reception on the evening was really abrupt and quite rude.

The hotel room was gorgeous so clean and comfortable. The break was delicious especially the omelette station and the restaurant staff were lovely.

Stayed in May 2024

The room was slightly dated but the hotel is being refurbished. AC didnt work and the windows dont open so it got very warm but the staff gave me a fan which helped

Excellent Location and parking available. Good size room with comfortable beds with all the amenities you need. Staff were all amazing!!

Stayed in May 2024

building works, but hey, we knew about it advance so no problem.

breakfast was excellent. Shout out to omelette chef on Saturday!

Stayed in May 2024

The car park was a nightmare to find initially and quite expensive for an overnight park. The bed was also broken on one side and room itself seemed quite bland with little character.

The property was in a great location in the centre of Manchester, and had a lovely reception area downstairs. Staff were very friendly and helpful. Lovely bathroom facilities with a spacious shower and bath, and plenty of mirrors.

Stayed in May 2024

Everything great

Didn't eat on property

Stayed in April 2024

Bar shuts at 11

Location was superb for our trip to Co-op Live

Stayed in May 2024

Quite nosy due to work being done but this couldn’t be helped as we booked at this time

Large room and good amenities

Stayed in May 2024

Renovations in progress

Stayed in May 2024

Not a criticism but refurbishment is still on going .

The refurbishment is still on going but looking very nice. We also had an upgrade to one of the bigger rooms. Staff very friendly & helpful Rooms exceptionally clean Breakfast very good

Stayed in May 2024

Issue with tine of the bar closing. Large am ount of guests who had been waiting turn away . Where told they could get room service by one member of staff and then told by another staff member that there was no room service. The bar manager was not very helpful.

Good selection at breakfast. Had a lovely meal in the evening.

Stayed in May 2024

the manager at the bar in the evening didnt help the poor barman out at all, as useful as a chocolate tea pot, the manager had no idea what he was doing! there was a big queue waiting to be served and he did his best to make himself look busy, I think he thought serving drinks was below him! The barman did an excellent job in very difficult circumstances

very comfortable room, excellent breakfast, easy check in and check out

Stayed in May 2024

Shower in the bathroom was quite tight to get in and out of as door was very small. There was no dressing table to do hair and make up. No biscuits were provided on the coffee tray. The hotel is a shirt walk away from the train station and on one occasion I was woken early hours of the morning with a train entering the station blowing its horn.

Upon arrival we were upgraded to an executive suite. The room we were given was spacious and the bed was big and comfy. We had a nice sitting area on our room and has robes, slippers, coffee machine and a fridge with water.

Stayed in May 2024

Work going on was quite disruptive and noisy and although this was made clear before the visit it was more extensive that expected. Eg scaffolding outside the window. This wasn't reflected in the price with it still being an expensive stay.

Breakfast was fantastic and nice bathroom.

Stayed in March 2024

Reception staff not knowledgeable at all about local area and transport links to ethiad arena etc. Also couldn’t order room service as phone not working!

Location and room size

Stayed in May 2024

The lack of staff on the bar of a Sunday evening, we returned from a show at the co-op arena. There was a queue (which we joined) for the bar and people had already been queueing nearly half an hour. 2 young people are working behind the bar and the service was very slow, after people had queued for half an hour or more they were told that the bar was now closed at 11.30 and would not serve us. The manager of the bar was no help at all and not interested that people had been left for half an hour queueing up. The manager literally closed the shutters on the bar & told people to use room service!! absolutely disgraceful customer service. If they did just got on and served people in the queue they could’ve closed, but instead he chose to stand waste time and argue with the queue of guests. People just wanted a drink to sit and reflect on their evening and their stay at the hotel.

Location

Stayed in May 2024

The evening menu did not have a great deal of choice so they did allow us to mix the menus day/evening. Did think the chicken was overpriced at £19 for just a chicken breast and two potatoes. No veg included

The staff went above and beyond to support our needs. A huge shout out to Emily & Mohammad on front desk for their approachable and professional personality

Stayed in May 2024