London Road, Manchester, M1 2PG, United Kingdom
#71 of 112 hotels in Manchester
Guests' ChoiceBased on 13362 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
8.7
Facilities
7.8
Staff
8.4
Value for money
7.7
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 22, 2024
Elizabeth
United KingdomIssue with tine of the bar closing. Large am ount of guests who had been waiting turn away . Where told they could get room service by one member of staff and then told by another staff member that there was no room service. The bar manager was not very helpful.
Good selection at breakfast. Had a lovely meal in the evening.
Stayed in May 2024
Reviewed: May 22, 2024
Carolyn
United Kingdomthe manager at the bar in the evening didnt help the poor barman out at all, as useful as a chocolate tea pot, the manager had no idea what he was doing! there was a big queue waiting to be served and he did his best to make himself look busy, I think he thought serving drinks was below him! The barman did an excellent job in very difficult circumstances
very comfortable room, excellent breakfast, easy check in and check out
Stayed in May 2024
Reviewed: May 21, 2024
Laura
United KingdomShower in the bathroom was quite tight to get in and out of as door was very small. There was no dressing table to do hair and make up. No biscuits were provided on the coffee tray. The hotel is a shirt walk away from the train station and on one occasion I was woken early hours of the morning with a train entering the station blowing its horn.
Upon arrival we were upgraded to an executive suite. The room we were given was spacious and the bed was big and comfy. We had a nice sitting area on our room and has robes, slippers, coffee machine and a fridge with water.
Stayed in May 2024
Reviewed: May 21, 2024
Emma
United KingdomWork going on was quite disruptive and noisy and although this was made clear before the visit it was more extensive that expected. Eg scaffolding outside the window. This wasn't reflected in the price with it still being an expensive stay.
Breakfast was fantastic and nice bathroom.
Stayed in March 2024
Reviewed: May 21, 2024
Graham
United KingdomReception staff not knowledgeable at all about local area and transport links to ethiad arena etc. Also couldn’t order room service as phone not working!
Location and room size
Stayed in May 2024
Reviewed: May 21, 2024
Susan
United KingdomThe lack of staff on the bar of a Sunday evening, we returned from a show at the co-op arena. There was a queue (which we joined) for the bar and people had already been queueing nearly half an hour. 2 young people are working behind the bar and the service was very slow, after people had queued for half an hour or more they were told that the bar was now closed at 11.30 and would not serve us. The manager of the bar was no help at all and not interested that people had been left for half an hour queueing up. The manager literally closed the shutters on the bar & told people to use room service!! absolutely disgraceful customer service. If they did just got on and served people in the queue they could’ve closed, but instead he chose to stand waste time and argue with the queue of guests. People just wanted a drink to sit and reflect on their evening and their stay at the hotel.
Location
Stayed in May 2024
Reviewed: May 21, 2024
Jason
United KingdomThe evening menu did not have a great deal of choice so they did allow us to mix the menus day/evening. Did think the chicken was overpriced at £19 for just a chicken breast and two potatoes. No veg included
The staff went above and beyond to support our needs. A huge shout out to Emily & Mohammad on front desk for their approachable and professional personality
Stayed in May 2024
Reviewed: May 21, 2024
Tracy
United KingdomThe pillows were hard, but pillows are difficult to get right for everyone.
Large bedroom, clean had everything we needed in the room. All the staff were friendly and welcoming.
Stayed in May 2024
Reviewed: May 21, 2024
Mrs
United KingdomWe liked almost everything about the hotel, even though work was being carried out it did not detract from our stay.
Stayed in May 2024
Reviewed: May 21, 2024
Carole
United KingdomNo water in the room or biscuits.
Lovely big room with very comfortable bed. Great breakfast.
Stayed in May 2024
Reviewed: May 21, 2024
Lynsey
United KingdomOur room was very disappointing I know they are due to do renovations but they shouldn’t charge over £200 for a room with a stained carpet and very tired decor. I personally think the carpet in that room could be replaced for a small cost until ready to do the whole floor.
Staff were lovely especially check in staff and bar staff. We had a lovely meal in the bar fish and chips which were amazing. Breakfast was also very good. Bar and restaurant were lovely decorated to a very high standard. Location good and parking easy.
Stayed in May 2024
Reviewed: May 20, 2024
Lynette
United KingdomBar meal of fish and chips 4 of us had which none of us ate much as fish ok but chips awful. Paid cas for rooms had to pay extra?100 deposit. Getting it sorted next day to get it back when leaving took a lot of sorting!!Also many people couldnt find hotel!!!
Check in and out seemed awkward as staff dealing with lots customers at once.we were given upgrade to lovely new rooms.nice sitting area near reception
Stayed in May 2024
Reviewed: May 20, 2024
Kathryn
United KingdomFood was not really 4*… breakfast the first day was not replenished and tables slow to be cleared. Evening bar food was cold, we sent it back and the plate came back baking but the food hadn’t been reheated! We were in a hurry so didn’t follow it up further.
Great position close to Piccadilly Station and Metrolink. Comfortable room. Helpful reception staff.
Stayed in May 2024
Reviewed: May 19, 2024
Saksl
SlovakiaHotel unde reconstruction, fitness not working
Nice hotel, nice breakfast
Stayed in May 2024
Reviewed: May 18, 2024
Natalie
United KingdomThere are no signs for parking as its behind hotel across the road but there is nothing to tell you it's there.
Breakfast was amazing and room was lovely
Stayed in May 2024
Reviewed: May 18, 2024
Denise
IrelandSome work was being carried out at the time
Comfortable beds and friendly staff
Stayed in May 2024
Reviewed: May 17, 2024
Thomas
United KingdomWork was being done so had to leave and enter through back door and price to park in their car park was not discounted even though room stay was £207 for night
Room was spacious, large tv. Big comfortable bed. Very clean
Stayed in May 2024
Reviewed: May 15, 2024
Danny
United KingdomThe scaffolding and dirty windows
The room was beautiful
Stayed in April 2024
Reviewed: May 14, 2024
Janice
United KingdomI can't believe how much Manchester has changed since I last visited & not for the better.
The location was excellent with its proximity to Piccadilly Station & it wasn't too far to walk to the shops.
Stayed in May 2024
Reviewed: May 13, 2024
Joanne
United KingdomCarpark was hard to find Rooms were very warm
Clean Big bathroom
Stayed in May 2024
Reviewed: May 13, 2024
Marja
FinlandFairly poor room service, no possibility to use hair dryer in the bathroom.
Newly refurbished, not quite ready or well designed though.
Stayed in May 2024
Reviewed: May 13, 2024
Torr
United KingdomThe rooms could do with a refurb
Near to the train station
Stayed in May 2024
Reviewed: May 12, 2024
Amanda
United KingdomNothing to report
The staff were very friendly and welcoming. The room attendants also greeted you. It was a lovely room, very spacious and clean. We also got an earlier than anticipated check in which was wonderful.
Stayed in May 2024
Reviewed: May 12, 2024
Sarah
United KingdomNothing!
Clean, big spacious rooms, quiet and good breakfast
Stayed in May 2024
Miami Beach, USA
Bury Saint Edmunds, UK
Mount Vernon, USA
Papenburg, Germany
Etulkotte, Sri Lanka
Paris, France
Sihanoukville, Cambodia
Kigongoni, Tanzania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content