The Mansion House, Luton, LU1 3TQ, United Kingdom
#7 of 20 hotels in Luton
Guests' ChoiceBased on 1067 hotel reviews
8.3Cleanliness
8.9
Comfort
9.0
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: 27 June 2024
William
PortugalThe owners may wish to consider a couple of changes at Adam's Brasserie, where we were keen to have a few drinks and take supper after the unceremonious, last-minute cancellation of our flight from nearby Luton airport. First, one has to walk well-away from the outdoor tables - and stand - to enjoy a smoke with a drink. Outdoors? At a golf club, where, the last time I checked, a fair few of the punters enjoy a post-round cigar? Secondly, whilst the food was agreeably-well prepared, the black cod (at GBP 30) arrived lukewarm and the steak (at GBP 40) was served ice-cold, as were the broccoli sides. I spend 100+ nights on the road annually for work and cannot recall, in twenty-five years, ever sending back a dish. Whatever the case, I sent the steak and broccoli back whilst I watched my wife and son eat their supper. The broccoli was returned to me, as it had been microwaved to an impressive temperature, very quickly. By the time that the (new) steak arrived, the broccoli was again cold. And the steak was rare, not medium rare - as the first (cold) one had been ordered. Having surrendered myself to fate, I ate everything anyhow as (1) I do not like to complain and (2) it was time to move on to something more agreeable than the meal. Such oversight on the part of the restaurant team speaks to a managerial failure somewhere in the chain of command, which, at the prevailing prices, I cannot help but note. On the plus side, the bottled beer was cold, as was the Pinot Grigio, and the serving staff perfectly pleasant.
The property is fascinating and the staff are both professional and lovely. The breakfast arrangements were particularly satisfactory.
Stayed in June 2024
Reviewed: 26 June 2024
Terrence
United StatesIncluded breakfast was mediocre. We avoided eating other meals at the property based on prices and reviews by others. Difficult to find using car navigation system. A long walk from reception to the guest room and not easy with luggage (stairs, etc.).
Beautiful property, although the guest room was a bit dated.
Stayed in June 2024
Reviewed: 26 June 2024
Alexander
United KingdomSlow service in restaurant and room was too warm
Location, house, grounds and spa
Stayed in June 2024
Reviewed: 24 June 2024
Rachel
United KingdomWonderful grounds and buildings
Stayed in June 2024
Reviewed: 24 June 2024
Sean
United KingdomSelf service breakfast is a bit too self service.. Considering the standard of hotel and the price. Table service would be more in keeping with such a hotels standard.. As with many buffet breakfasts the quality is generally not great. Overcooked food sitting for some time.
Location. Very grand. Receptionist very efficient. Housekeeping found and returned an item of property I left behind after departure. Well done Housekeeping.. Big rooms. Comfortable.
Stayed in June 2024
Reviewed: 23 June 2024
Clare
United KingdomToo hot - no fan or air con, no water in the room, brekkie was Luke warm, rock garden needs to be managed and up and running and would be stunning
Location, comfy bed, lovely staff, mostly beautiful grounds
Stayed in June 2024
Reviewed: 23 June 2024
Jill
United KingdomVery poor WiFi in pool area. Very spread out accommodation if no transport
Beautiful hall and grounds stunning dining room and large pool and sun loungers.
Stayed in June 2024
Reviewed: 23 June 2024
Hmorgs
United KingdomSmall thing but we told the hotel and restaurant we were celebrating a huge life event and neither did anything to recognise it
Beautiful building and grounds. Huge gorgeous room and amazing shower. Loved the spa facilities. The reception staff were lovely and managed to convince the restaurant to fit us in for dinner despite being quite full.
Stayed in April 2024
Reviewed: 20 June 2024
Karen
United KingdomIt was beautiful & amazing
Everything
Stayed in June 2024
Reviewed: 17 June 2024
Justin
United KingdomThe pool times for children need changing in the morning. It doesn't give enough of a window to have a leisurely breakfast and time for a swim. It's a real shame. My daughter was very disappointed. And only an extra hour would rectify this. There was no one even in the pool.
Amazing location. Incredible main building. Very beautiful historic place . Great interesting history to the place. Made 10 x better by Chris, a tall handsome gentleman in a top hat . What a credit to this place he was. He was amazing with my daughter, unbelievably knowledgeable about Luton Hoo Hotel. Telling brilliant historical stories. A NOTE TO THE OWNER. Whatever you pay this man DOUBLE IT.He made our stay. I really can't say enough about him. All the staff were great.
Stayed in June 2024
Reviewed: 16 June 2024
Dawn
United KingdomThe cooked breakfast was lukewarm.
The bed was exceptionally comfortable.
Stayed in June 2024
Reviewed: 16 June 2024
Nicola
United KingdomThe room could have been a bit more modern
All was lovely, rooms are a bit dated and very hot, but won’t stop us coming back
Stayed in June 2024
Reviewed: 15 June 2024
Ann
United KingdomChanging room spare seat needs recovering
Excellent service especially in Werner Restaurant ABDUL EXCELLENT
Stayed in June 2024
Reviewed: 6 June 2024
Neil
United KingdomThe restaurant service. For a restaurant with its aspirations of grandeur, the service didn't match quite match the standards of the food and the surroundings. Nothing major, waiters not knowing who had ordered which dish. At breakfast, dishes not heated. Salt and pepper not being laid on the breakfast table and instead of grabbing it from the empty table next to us, the waiter ran to get them from the kitchen. Also, the rooms are massive, so why only a 5 foot bed? The bed in our friends room was much larger.
Quite possibly the most beautiful hotel I've ever stayed at. Everything about it was gorgeous from the massive tapestries to the gorgeous grounds to the exquisite food.
Stayed in June 2024
Reviewed: 31 May 2024
Sam
United KingdomStaff, breakfast and facilities
Stayed in May 2024
Reviewed: 28 May 2024
Stephen
United KingdomNothing really.
Beautiful venue & facilties first class. Room was very spacious & elegant. Staff all very friendly & polite.
Stayed in May 2024
Reviewed: 27 May 2024
Anita
United KingdomI arrived after a day's work and was disappointed not to be able to order a drink indoors before table booking at 8.30 due to the golf club bar closing and being told to take our drinks outside. We had previously stayed in the main building, perhaps due to booking the Werhner restaurant for dinner, and preferred the room there. I had to change our booking and it took a few emails to change the date.
Easy check-in. Comfortable spacious room. Lovely meal in a relaxed atmosphere at Adam's Brasserie. Beautiful Gardens to stroll around in a peaceful setting. Even saw the resident peacock. A wonderful breakfast in Werhner's Restaurant. Service from all the staff was impeccable. .
Stayed in May 2024
Reviewed: 17 May 2024
Andycph
SingaporeVery grand, opulent, and grandiose
Stayed in May 2024
Reviewed: 15 May 2024
Kerrie
United KingdomDifficult to exit the property to pick up the walk again and we ended up climbing through a hole in the wall as the bridle path was closed. The room had t been properly serviced and the crockery for afternoon tea was dirty
The location is just off Lea valley walk, not that anyone at the hotel was aware!
Stayed in May 2024
Reviewed: 12 May 2024
Louise
United KingdomRooms are dated, communal areas look tired. Buffet breakfast felt a little chaotic - guests’ table & chairs too close to food serving areas.
Beautiful mansion house, Werner restaurant very opulent. Amazing grounds to wander around. Very friendly, professional staff throughout hotel. Good value stay for historic, country house.
Stayed in May 2024
Reviewed: 12 May 2024
Phil
United KingdomNothing
Beautiful place , such an awesome place
Stayed in May 2024
Reviewed: 8 May 2024
Rose
United KingdomThe rooms are not sound proof- We found this unusual. Hearing loops/similar system needed for hard of hearing guests in reception and dining areas. Wifi and mobile phone signal poor in areas. Poor Wi Fi meant hearing aid not work for most of time.
The view from room was lovely. We liked the grounds, the large clean spacious rooms, the spa facilities and breakfast were excellent, the staff were all amazing. This is a lovely hotel.
Stayed in May 2024
Reviewed: 7 May 2024
Julie
SpainNothing to not like about the property
Amazing property and setting
Stayed in May 2024
Reviewed: 5 May 2024
Sue
United KingdomStaff rather aloof. It would have been nice to have a few common courtesies. On checking out staff member just took our room key off us. No ‘have you enjoyed your stay? ‘ or ‘safe journey home’. We felt undervalued as guests. Lack of information also re dining options, room service etc
Great location, spectacular house and grounds, lovely room.
Stayed in May 2024
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