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  5. Reviews of Heeton Concept Hotel – Luma Hammersmith

Reviews of Heeton Concept Hotel – Luma Hammersmith This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

28-36 Glenthorne Road, Hammersmith and Fulham, London, W6 0LS, United Kingdom

#529 of 1,013 hotels in London

Guests' Choice

Review Score

Based on 2391 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.9

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 151 - 175

  • Reviewed: October 25, 2023

    8.0
    Hammermith’s convenient hotel.
    • Leisure trip
    • Group
    • Deluxe Room with Sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing too much. The rooms compactness was a bonus as well as a shortcoming we thought.

    Location was excellent for our need. Breakfast was not an option. The room was compact but very functional.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 7 nights

    n/a

    Very new furniture and appliances. Perfect economisation of space, you don't feel like in a shoe box as in other low cost inns. Amazing location, extremely close of cafes, restaurants, supermarkets and tube There is a space downstairs where you can have your food and chill Staff very friendly and resolved our issues (e.g. heating not working) very quickly

    Stayed in October 2023

  • Reviewed: October 22, 2023

    7.0
    Run down but good location.
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Place was run down, stains on floors and furniture, broken things (not well maintained). On the third night the neighbors were very loud and woke me up several times.

    Location! Close to tube, stores and river.

    Stayed in October 2023

  • Reviewed: October 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed here before in 2021 and loved it returned recently and was surprised to see that it isn’t what it used to be staff and location are brilliant and I Have mo

    Stayed in October 2023

  • Reviewed: October 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    great reception staff, friendly and quick to book us in was a pleasant visit will stay again

    Stayed in October 2023

  • Reviewed: October 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Luma Twin room
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly strange smoked mirror doors concealing shower and loo, I guess it is a concept hotel.

    Nice and close to Apollo Eventim for show,

    Stayed in October 2023

  • Reviewed: October 20, 2023

    9.0
    The staff were friendly, and were very determined to make sure we had a good stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The very small gap between the edge of the bed, and no lighting around a close mirror

    It was a great amount of space and it was well lit and placed together nicely

    Stayed in October 2023

  • Reviewed: October 20, 2023

    9.0
    Excellent location with very friendly staff ….. would definitely stay here again
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    They advertise washing facilities but there is only one washer that is supposed to do a dryer as well but the drying component didn’t work. We are on a long trip and one of the requirements was washing facilities ….. I understand this will not affect everyone but those who need it need to know it is not what is advertised. This is my only concern with the property!

    The location of the property is awesome being very close to the underground on a great line.

    Stayed in October 2023

  • Reviewed: October 19, 2023

    7.0
    Clean and comfortable
    • Leisure trip
    • Travelers with friends
    • Luma Twin room
    • Stayed 1 night
    • Submitted from a mobile device

    No water or coffee machine as advertised. No hand towels Room was clean though

    Convenient for the tube and clean

    Stayed in October 2023

  • Reviewed: October 19, 2023

    8.0
    I had a really nice stay in a very clean and convienent hotel in Hammersmith. I would recommend it
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only complaint I have is the pillows. They were so bad I struggled to sleep.

    I thought the hotel was very clean and perfect for a one night stay in London.

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    Was a very pleasure experience and I’d like to return
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 10 nights
    • Submitted from a mobile device

    Only few place to put the clothes

    Location and staff attention

    Stayed in October 2023

  • Reviewed: October 18, 2023

    8.0
    Great stay
    • Leisure trip
    • Family with young children
    • Deluxe Room with Sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Great stay very accommodating Staff and great location

    Stayed in August 2023

  • Reviewed: October 17, 2023

    9.0
    Easy walk from tube station. Friendly staff and comfy bed
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location

    Stayed in October 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Plus Room with Sofabed
    • Stayed 1 night
    • Submitted from a mobile device

    The sofa bed was very uncomfortable and squeaky.

    Great location. Nice staff. Secure. Modern. No noise.

    Stayed in October 2023

  • Reviewed: October 15, 2023

    8.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Luma Twin room
    • Stayed 4 nights
    • Submitted from a mobile device

    Shower a bit too tight, not enough options to get fresh air in and let wet air from shower out. Automatic lights in loo and shower went out if you don't constantly move. Also during the night the lights clicked on and off, noisy.

    Located near by Hammersmith Station with breakfast and dinner options. Friendly staff. Option to get free dri k if cleaning is skipped.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    9.0
    Fantastic for a single traveller. Very comfy beds, quiet and secure.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast but excellent location.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 2 nights

    A lot of stains especially on metal surfaces in the bathroom that could easily be removed just by washing (and that's what I did :/ ). There is no soundproofing - you can hear all noises from the corridor and during my last night someone was playing a video game and I heard every single bit of cheerful music up until 3:30 am (had to wake up at 4 am due to the early flight :()

    The hotel is conveniently located & has a lift. Rooms are quite efficient

    Stayed in October 2023

  • Reviewed: October 10, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Luma Twin room
    • Stayed 4 nights
    • Submitted from a mobile device

    A bit small.

    Nice staff.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    Lovely modern hotel however they have still a lot to learn
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    1. Room smell like sewage due to drain in the shower 2. no privacy in the room as there only sliding door to toilet or shower -you can hear everything 😂

    Modern place, great location, friendly staff

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Excellent for London
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms are not large and everything is fit in to use as little space as possible but it can be overlooked for such excellent location and fair price in London

    Excellent location, very friendly staff, clean, fairly quiet (for as big a city as London) and comfortable

    Stayed in September 2023

  • Reviewed: October 1, 2023

    8.0
    Nice and short!
    • Leisure trip
    • Family with young children
    • Deluxe Plus Room with Sofabed
    • Stayed 1 night
    • Submitted from a mobile device

    More safer rooms for toddlers. Our toddler had a little accident with the fold away looking bed. That’s all.

    Convinient location

    Stayed in October 2023

  • Reviewed: September 27, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Good location to public transport, nice neighbourhood

    Stayed in September 2023

  • Reviewed: September 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was no lock on the door, ac never came on

    The area and staff were amazing!

    Stayed in September 2023

  • Reviewed: September 23, 2023

    9.0
    Superb hotel!Definitely staying there when i come back to London
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Not much really,everything was spot on

    The hotel room was clean and we had a comfortable stay for 2 nights,the staff were friendly and accomodating.It is very accessible to the subway and restaurants around the area.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    7.0
    This is a decent, clean hotel with friendly staff. Excellent location near bars, restaurants and train/bus stations.
    • Leisure trip
    • Travelers with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No AC (London warm for the time we went); bed and pillows uncomfortable.

    Convenient location, Good staff, very clean

    Stayed in September 2023

Showing 151 - 175

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