Layout of the rooms is unusual and the design is depressing. I wouldn't want to spend a lot of time in the room. It was sufficient for a one night stay. Pillows were flat and hard, the bed was two singles put together so constantly woke up in the gap in the middle. I don't believe the doors provide any sound proofing as it felt as though you should whisper if someone was in the corridor.

Staff were really polite, helpful, and made us feel welcome. Lobby was lovely and warm which is a pleasant surprise on entry.

Stayed in January 2024

Toilet was cramped and uncomfortable.

Nice modern room, clean, quiet, good facilities. Friendly staff and close to tube, shops, pubs etc.

Stayed in January 2024

No internal phone system

The layout of my room

Stayed in January 2024

Very hard pillows

Clean and good location

Stayed in January 2024

Bathroom is awkward, doesn’t have a proper bathroom but two different closets one for the shower that is also a wardrobe and one for the toilet. It’s not comfortable, really small and also doesn’t have ventilation

Great location and neighborhood, also close to the tube. The personnel was very polite and helpful. Rooms were clean and tidy

Stayed in January 2024

Could have offered butter/jam or Ham/cheese for croissants or pastries. Was not advised that yea and coffee in our rooms would not be replaced, or was available in foyer

Quiet, staff lovely

Stayed in December 2023

Great connection to public transport, a lot of stores and restaurants in walking distance, cute little hotel, very nice and helpful staff

Stayed in January 2024

The only thing we did not like (although it was not unbearable) was a very distinct smell (either humid or chemical smell) in the comforter cover. This may have been due to the method of washing. We notified the hotel staff at check-out and they were very understanding and informed us they would look into it.

We enjoyed the hotel very much. Its location was perfect, very close to restaurants, shops, and the train station. The staff was very friendly and helpful. The shower was excellent (pressure and temperature)! We would recommend this hotel and look forward to our next stay!

Stayed in January 2024

There was a few things that bothered me. But nothing I did not expect in three stars hotel at this price. Stains at the carpet was acceptable - I’m aware that hotel will not change whole carpet every time, I understand that. What I don’t understand is why I had cracked tea cup in our room. Like, there was a part of the cup missing and few more cracks around the cup. I was worried to fill it with water. Can’t you just buy a new one ? Air condition was set to 15 degrees and there was no guide how to change it. After few minutes of trying to push every button i figured out, maybe. Few more details/final touches was here but nothing crucial. I was very satisfied after all. Very comfortable stay. I can recommend this accommodation.

Very nice people at the reception, bed at our room was very comfortable and I slept very well. The room was also quiet, there was a nice warm water at the shower. I was very satisfied after all.

Stayed in January 2024

They demanded to pre-authorise my card upon check-in for a pound and did not give a satisfactory explanation. They would not allow check-in without it, but the booking was non- refundable. They said it's "policy" in case of damage to the room. However, such a policy should have been clearly stated prior to booking.

Photos representative of the room. Clean enough and nice overall. Ok for the price ( about 80 pounds). Would stay again.

Stayed in December 2023

The size of the shower is small. The bed had a separation in the middle what was not comfort. No view from the window.

The apartment is comfortable, good size for a family. The team is quite helpful and gentle. They cleaned the room and change towels every day.

Stayed in January 2024

Best night sleep I’ve ever had. Perfect location, a 5 min walk from the tube.

Stayed in December 2023

It was only small things like: no tissues in room, no face washers, no clear mirrors for makeup, nowhere to hang wet clothes/washing. Those little details would have made it great.

Location was great. Close to underground and shops.

Stayed in December 2023

Abit of plumbing issue and top floor has smaller head space due to slanted roof. Check in was frustrating as they didn’t have the rooms prepared and was beyond the supposed check in time. Abit weird layout for the toilets and washing area but workable.

Hammersmith is a very good location for metro as there’s a few lines for connectivity. The walk from the metro to the hotel is short. Relatively new hotel.

Stayed in November 2023

Nothing but it will be more nice if there is a bidet in the toilet😀

Location - just 3-4mins walk from the station and bus stop is exactly infront of the main gate of the building. So many good and affordable restaurants as well like Bills and Capital restaurant with super delicious kebabs. There is also free washing machine to use in the basement.

Stayed in December 2023

I hung the green sign at the door for 3 nights but I was not able to take any free drinks from the offer. I asked on the 3rd night and the guy from reception said I should've taken the free drinks once a night. I believe such a small gesture can be considered.

The location was amazing. Most of the staff were friendly. The room was minimalist but efficient in space, there were natural lightings, and it was nice to see that lifts were working in the building. Groceries and restaurants nearby. 5 minute walk to tubes.

Stayed in October 2023

• no towels on the day but still charged full amount. • even though I had paid, staff still wanted my credit card which wasn’t mentioned on the booking form, I was in hospital and would have given to my son if I had of known! this would of helped him book in before I was discharged.

was up-to-date, clean, excellently designed and well maintained.

Stayed in December 2023

Slight sewerage smell would occasionally come from the sink and populate the room. And most of the mirrors had a brown tint on them which made them difficult to do make up in. Only clear one was above the sink and quite high up so my girlfriend struggled to do make up. A hairdryer being provided would also have been great.

Location, cleanliness, efficient operation. Really enjoyed the decor and attitude of staff

Stayed in December 2023

n/a

great location and neat and tidy room

Stayed in December 2023

Noisy guests next door

Everything from location to staff to the nice clean comfortable roomsnoisy

Stayed in December 2023

Not a pet peeve, but it would be nice to get like a bottle of water or something in the rooms, other than that, no complaints

Having stayed here before, I knew what to expect. It is a stones throw away from Hammersmith station and close to local amenities too (Grocery stores and other places to shop). The property is very quiet and staff are friendly, hence my return

Stayed in December 2023

The noise pollution. We could hear cars and people all day and night. Didn’t sleep very well because of this.

Beautiful location, the interior decor to the hotel was different and very nice!

Stayed in December 2023

Not that I didn’t like, but little extra touches would have made it perfect. Nespresso machine pods aim the room. Bottle of water in the room.

Great location, everything needed in one compact room.

Stayed in December 2023

I stayed in room 210, window seal wasn't perfect but drawing curtains eliminated any draft

Very friendly staff

Stayed in December 2023

The room is very well designed and affordable for a great quality. The location is amazing, it is just a 3 minute walk to the underground which will get you to the centre. The staff is extremely kind and helpful.

Stayed in December 2023