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  4. Reviews of Emerald Properties UK - Stoke-on-Trent City Centre, close to Alton Towers

Review score

Based on 32 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    9.0

  • Staff

    9.5

  • Value for money

    9.0

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Showing 1 – 25

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic location for visiting family. Lovely park directly across from property. The house had everything we were looking for and will definitely stay here again the next time we visit the area. Our host Gavin was very freindly and helpful

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Comfortable and clean. Great host.
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    The host was very prompt with responses. We arrived later than expected but he waited up for us to make sure we settled in well. Place is opposite a huge park which was lovely to walk in when the rain stopped.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    The property was very clean and the bed was really comfy which is a plus!! The location is close to the centre and it was very quiet which was essential because I was revising for my exams. Host was very friendly I definitely recommend staying here. 10/10

    Stayed in May 2024

  • Reviewed: 15 April 2024

    10
    would book again
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    nothing everything was satisfactory

    location wasn’t far from alton towers lots of shops close by also a children’s park directly across the road. property was very clean and tidy host was attentive

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Great stay,Great host, thank-you Gavin . We will be back soon 😊
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    Hist Gavin was so helpful and kind👍The house was lovely and clean and nicely decorated throughout. comfortable beds and ideal location for what we needed thankyou xx

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    Amazing house and great host
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Nothing not to like

    House was lovely very big bedrooms, the host was amazing messaged to make sure everything is ok. Great location. Fantastic overall.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    My Alton towers stay emerald property
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    The steps up to the bedrooms upstairs & the steps into the bedrooms

    Not far from Alton towers & Attractions shops & shopping centre & nice big lake & park

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    2 night stay in Hanley, Stoke on Trent
    • Leisure trip
    • Couple
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Steep stairs

    Lovely house in a great location, easy to drive to Alton Towers, Waterworld, Trentham Gardens or visit the local pottery museums and factory shops. Spotlessly clean, with bedding, towels and some toiletries included in the price. A period terrace house nicely furnished and has 1 single downstairs bedroom, 1 twin and a double upstairs. There is handy parking at the front of the house. A nice bath with shower is situated down stairs at the rear of the galley kitchen. To the front is situated a park with nice walks , a pool and it's wildlife, a cafe is adjacent the park carpark.00

    Stayed in March 2024

  • Reviewed: 30 October 2023

    10
    Excellent.
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 3 nights
    • Submitted via mobile

    Lovely well presented home. Warm and welcoming. We had just driven 8+ hours and was let down by our original accommodation due to an error by booking.com. We were stranded in Uttoxeter. Everyone was tired, hungry, and upset. Our holiday to Alton Towers had been booked since February so we weren’t expecting any problems. I saw Emerald had availability and booked ASAP. So glad we did. It was absolutely lovely. Warm welcoming and comfortable. The owner was quick to respond to messages and was very helpful.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Great location close to Alton Towers and Waterworld. All that we needed. Gavin was helpful and replied to messages really quickly.

    Stayed in October 2023

  • Reviewed: 5 September 2023

    9.0
    Our stay was exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    I liked everything about the facility, the location and the property was clean to a high standard can’t fault it in anyway. Also the warm welcome we received from the owner was great, we couldn’t locate the place he stayed on the phone to make sure we arrived safely, there was fresh towel, chocolate for the kids.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    All good - facilities and area was nice. And short drive to Alton towers also

    Stayed in August 2023

  • Reviewed: 24 August 2023

    10
    Birthday family stay away from home
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    It is very close to a busy road which unfortunately couldn't be helped, there is a lovely park and lake opposite with was great for the kids.

    The house is very well kept and was a pleasure to stay in. I particularly liked the little touches of towels and body wash laid out so neatly. The beds were very comfortable, lots of room to move around. Great stay all round.

    Stayed in August 2023

  • Reviewed: 21 August 2023

    10
    nice clean and comfy house
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    n/a

    clean, well equipped

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 4 nights
    • Submitted via mobile

    The place was immaculate and very homely. Owner was so nice and helpful. It has everything you need for a stay as either a couple or a family. The park across the road is beautiful. It's a 10 minute walk to town centre and 15 mins to waterworld. Which is a fantastic indoor waterpark which caters to children and adults of all ages. If driving 28 mins to alton towers (which from 2 years in a row I recommend a 2 day pass). This place is perfect if you are looking for this type of holiday and can save u money if u plan on getting a hotel. Also on food because cooking facilities here are really good. Plenty of information in the booklet regarding Internet and how to work the cooker etc. From a chef the hob is really nice. Overall I really enjoyed my stay and have every intention of going back next time we down that way.

    Stayed in August 2023

  • Reviewed: 7 August 2023

    8.0
    All was great, check in and check out very simple. I was little bit concern about the deposit. But if you leave the prop
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    All was Great. Just front door may need a sign about which door to open first.

    Very clean , Great location , very helpful , caring and honest staff ( Mr Gavin).

    Stayed in August 2023

  • Reviewed: 4 August 2023

    8.0
    Good Location
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 7 nights
    • Submitted via mobile

    The bathroom was located down stairs at the back of the house, the bedrooms were up some very steep stairs. Downstairs space was a little snug for 5. The property is also situated on a very busy road and very noisy at night. (These are not complaints, just things I personally struggled with).

    The house was in a great location for Alton Towers and waterworld. The town centre was about a 15 minute walk away. There is plenty of shops near by. The house provided everything we needed, the host was great, we had a problem with the washing machine not working, in less than an hour of me messaging, a repair man had been in and sorted it out. The beds were comfortable and the bedrooms were very spacious.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    9.0
    Great property, Fantastic weekend, highly recommended.
    • Leisure trip
    • Group
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Beds weren’t the most comfy, but not the worse either, but we are use to our own beds so this is probably common in every place you stay anyway. Again, didn’t effect sleep or the stay.

    Very clean, spacious, facilities were great. Location brilliant for food, super markets, Alton towers, night life. Easy access and to get into the property with key safe. The hosts were very fast to settle any questions about the property with replies within the hour. Great communication.

    Stayed in July 2023

  • Reviewed: 25 July 2023

    9.0
    Value for money with good facilities
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Towels were provided but only 1 bath towel the others were hand towels. I would have liked bath towels

    Bright and airy property, fully equipped with little extras too like toiletries and slippers/ flipflops. Clean and comfortable . Took us a while to work out how to get the TV channels to work, maybe some instructions would help.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    10
    Brilliant stay, comfortable, Gavin was a great host, very helpful and easy to communicate with.
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    Nothing, everything was great

    The house was clean. It had everything that we needed. Great location

    Stayed in July 2023

  • Reviewed: 9 July 2023

    10
    Great place would stay again place was clean and tidy only 30 mins to Alton towers everything was great
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    Clean and tidy everything you would need for your stay.

    Stayed in July 2023

  • Reviewed: 13 June 2023

    8.0
    exactly what we were looking for
    • Leisure trip
    • Family with young children
    • Holiday Home
    • Stayed 2 nights
    • Submitted via mobile

    couldn’t fault it over two days

    was a home away from home

    Stayed in June 2023

  • Reviewed: 1 June 2023

    10
    Absolutely recommend and would visit again.
    • Business trip
    • Solo traveller
    • Holiday Home
    • Stayed 2 nights

    The host very friendly and helpful. The house was clean, well stocked and tidy house, with good value for money, easy access and a stress free stay. The location was exactly as described and very pleasant.

    Stayed in April 2023

  • Reviewed: 17 May 2023

    10
    Exceptional
    • People with friends
    • Holiday Home
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean . Prompt response from host

    Stayed in May 2023

Showing 1 – 25

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