good location the room was clean

Stayed in April 2022

breakfast"was good

Stayed in March 2022

The room was quite small and a little tired- it just needed a little make over.

The staff were so friendly and kind and very helpful.We enjoyed our stay and felt very relaxed Good location for tubes and restaurants Over all a lovely weekend. Thank you to all the staff.

Stayed in February 2022

Small toilet

Location and cleanliness.

Stayed in February 2022

the heater wasn't working properly in LG06, the room felt a bit cold

Stayed in January 2022

Nothing!

Breakfast was excellent… plenty of choices all freshly cooked… staff amazingly friendly and accommodating… well presented… definitely visit again!

Stayed in December 2021

room was far to hot and smaller than expected

breakfast was great

Stayed in December 2021

Problem with our toilet flushing and continuing to flush when cistern full. This was reported on arrival and a fix was attempted but failed and then never fixed during our three night stay. Also razor points not signed re voltage and one not working. No plug socket by the mirror in room therefore when using hairdryer it is a bit of a problem.

Hotel wasn't too busy, therefore not noisy. Breakfast was good, dining room smallish but had various table configurations, which was good. However if there are more diners you may have to wait for seating. There was a two hour breakfast window.

Stayed in November 2021

I was put in a family room with two beds, where there was very little space to move around the furniture.

Very comfy bed, clean and nice bathroom, and very lovely staff

Stayed in October 2021

Nice room, good location, good staff "Adam" , really helpful!

Stayed in October 2021

nothing

location close to the tube station to give easy access to the city centre and over locations we used it as a base

Stayed in October 2021

Room was quite small. More milk cartons please! Lord Jim Hotel appears closed so review is for Best Weston which is next door. Received email saying we had been upgraded.

Good location. Comfortable bed. Iron and ironing board.

Stayed in October 2021

Nothing much but the room sizes were small

The reception staff were excellent

Stayed in October 2021

Got there original hotel closed note on door please use best western next door!!!! Room in basement below dining room very noisy from 6.30am

Location

Stayed in August 2021

Good service!..

Location

Stayed in July 2021

Had to spend a night in London and was looking for something not very expensive. The location is great. The hotel itself will do with a bit of refurbishment but is ok. Adam the receptionist was great. Very good customer service and very polite..

Stayed in July 2021

Great location minutes from Earls Court underground station. Welcoming staff and good breakfast. Basic but clean and excellent value for money. Would go back.

Stayed in July 2021

The room was lovely, but the windows faced the communal smoking area, which was very loud at times.

The location. the staff and variety at breakfast was amazing. will definitely be returning, but maybe request a different room .

Stayed in July 2021

The lift size could have been better. My bathroom could also have been bigger.

The beds, breakfast buffet, HDTVs and it's location near Earls Court underground station was also great.

Stayed in June 2021

Room cleanliness Broken windows Dirty walls No biscuits

location staff

Stayed in May 2022

the bedroom was very small, only had high level windows so felt like you were in a box. the lift was out of order.

the Lord Jim hotel was actually closed for refurbishment we were advised the day before we travelled. we were told we had been moved to the hotel next door. best western Bolton hotel. this hotel was well placed for our needs. pleasant staff. hotel was clean, breakfast was adequate.

Stayed in April 2022

Our room was tiny, a queen bed placed against the wall had no room for even a bed side cabinet on the other side. Shower and basin okay. No room for knees in front of the toilet! Not the 4 star experience booking.com lead us to believe. On the plus side. Buffet breakfast was good.

Stayed in March 2022

How close it was to get to the underground. The staff were so lovely. Bed was very comfortable.

Stayed in March 2022

The Lord Jim hotel has been closed for quite a while apparently.On arrival there was a poster saying to go to the BEST WESTERN next door, this was over booked and our ensuite double was replaced with a single room with a camp bed. This was our only option upon checking in at 6pm As arranged by messages with the Hotel 2 days before arrival. Nothing was mentioned prior to this about the original lord Jim hotel being closed. On going up to our room I thought to check the app messages again to make sure I had read correctly and 1 day before it mentioned about hotel change ? ( I hadn't checked after confirming check in time). After speaking to the reception desk we were refunded half of the booking.

Staff were nice, breakfast was nice

Stayed in March 2022

Loved everything.

My mum and I stayed at the Best Western The Boltons in London and we have nothing but wonderful things to say. We received exceptional service and help during the whole stay. I fell very sick suddenly and the hotel provided a doctor right away and helped call an ambulance. They all continued to check on me and my mum to make sure we were okay. I did not expect to be so well taken care of by a hotel who obviously has lots of other costumers, but we were treated with the most professional service at all times which made us feel very safe and comfortable. Other things about the hotel that we really liked was: great breakfast served each morning with lots of options such as different types of bread, cereals, typical British breakfast, jams/marmalades, fruits, juices, coffee etc. The room and public areas were all very clean. Comfortable beds. Coffee/ tea in the room. Hairdryer in room. Big TV with lots of channels. Shampoo, conditioner and soap provided. Hotel located central with just 3 minutes walk from Earl’s Court tube station. To sum it up: Staff: 10/10 Hotel room: 10/10 Breakfast: 10/10 Area/ location: 10/10 Overall score: 10/10 I will recommend this hotel to everyone and will definitely stay at the Best Western The Boltons many times. If you want a hotel with outstanding service and staff, then you’ve found the right hotel.

Stayed in March 2022