Room too small and awkward stairs for luggage. Expected more for a “superior “ room, was told it meant an updated washroom! Small beds are not acceptable for adults!

Nice property and very good breakfast.

Stayed in September 2024

Nothing. The expectation since the booking was respected

I appreciated the position respect to the city center and the posiiton of the exibhition fair

Stayed in September 2024

clean and friendly, quiet street

Stayed in September 2024

The washbasin plug became stuck so I could not use it which was a little inconvenient.

lovely room, but I have already filled out the questionnaire on paper before I left the hotel so not sure why this is being sent. Good breakfast and quiet hotel

Stayed in August 2024

The hotel feels a bit outdated and needing some refurbishing, especially the bathroom and old carpets.

Very nice and helpful staff, clean rooms, fast wifi, amazing location, comfy bed

Stayed in August 2024

Very good location, helpful staff and good rooms

Stayed in July 2024

The price was quite high, but in line with other hotels in London. The curtains did not allow a complete obscuring of the outside light, but also the door let the light of the corridor (wich was on all the night) in. We did not have breakfast in the hotel, as the price seemed too high to us.

The staff was very nice; the neighborhood was very quiet and close to 3 different metro stations (Gloucester Road, Earl's Court and High Street Kensington) with markets and nice restaurants. We travelled with a 2-year old baby, we asked for a baby bed in our room at the time of reservation and it was already in the room at our arrival. At the arrival 3 courtesy bottles of water were available, which was very appreciated. Towels were changed every day, room cleaning also was done every day. Hairdryer available.

Stayed in August 2024

The walls were a bit thin. Could hear the rooms beside mine.

Easy to get to. Clean and presentable.

Stayed in August 2024

Our Room was on the smaller side and was a bit old fashioned but we loved it.

So close to transport and restaurants. Clean and comfortable. Great staff

Stayed in August 2024

The mattress was too soft for my taste but not everyone would find this a problem.

The staff were cheerful and friendly. the room was a proper single room and was fairly spacious compared with similar sized hotels where a single room is a previous double room with a thin partition dividing it in two. It felt much more homely than the modern chain hotel and was all the better for it. It was convenient for the underground and was on a bus route towards Oxford Street. Inshort it was the best hotel ine this price range that I have stayed at. It was very clean and the room was serviced daily

Stayed in August 2024

Small room.

Very nice hotel in a quiet part of the city. The room was pricey for the amount of space. Breakfast on premises was also very nice.

Stayed in August 2024

Breakfast ok, but a little expensive. There are a few other cafés in the area. Close to the station.

Stayed in August 2024

Nothing

Staff

Stayed in July 2024

everything was grwat

we enjoyed our stay

Stayed in August 2024

The location is perfect. It is bery near to big museums and a central underground station. Bus stop is very near, too. The neighbourhood is nice. There are big supermarkets nearby.

Stayed in August 2024

A great place, on a quiet street, to stay in London. It’s close to transit and in a lovely walkable community close to nice spots to eat. Our room suited us perfectly and the bed was comfy. The staff are all lovely, so friendly and helpful. Not sure when we will be back to London but we will definitely stay here when we come back.

Stayed in June 2024

The upstairs neighbours chose to jump on the floor several times.

The staff were very helpful and professionally friendly. The bedroom and bathroom were clean.

Stayed in July 2024

Needs renovation touches

Excellent breakfast... Good location for airport transfers. Guest friendly staff..

Stayed in July 2024

only a couple of outlets in the room, none beside the bed. room was a bit stuffy. Bath tub was leveled higher than the bathroom floor so stepping in and out needed to be done very mindfully. Elevator was a bit wobbly and a bit scary.

Room was OK. 10 min walk from Kensington Castle and garden. some nice shops an cafes around. single bed room with nice clean shower. Quiet and 10 min walk from Earl's court tube station. a good starting point to head out to the city, though to some attractions in can take more the 50 min to arrive

Stayed in July 2024

nothing

mostly everything

Stayed in June 2024

Everything was fine.

Location was really convenient being a 10 minute walk from Earl's Court Tube station. Lots of places to eat in surrounding neighbourhood. Room was comfortable, beds comfortable.

Stayed in July 2024

Nothing everything was really good

The staff were so friendly and helpful

Stayed in July 2024

The food was rather basic. Bath chipped. Sheets were ripped in one place (very little rip, but still….)

Staff. Location. Atmosphere. Lift ;)

Stayed in July 2024

Not a problem for us, we like to walk, location is some distance from well known sights. More buses if you walk up to Kensington High Street.

Nice clean bathroom with bath, room comfortable, (believe there were not many sockets), helpful staff, lovely buffet breakfast. Pleasant street. Good pub and couple of restaurants we like, five or ten minutes walk from hotel. Have stayed before and would go again.

Stayed in June 2024