Terminal 5, Hillingdon, TW6 2GD, United Kingdom
#7 of 42 hotels in Hillingdon
Guests' ChoiceBased on 14528 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.8
Value for money
7.5
Free WiFi
8.7
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End of dialog contentReviewed: 23 September 2024
Carole
United Kingdomthe room was a little shabby and showing signs of wear. Our room was next to our daughters and the same type (twin) and we paid the same for each room. Her bathroom was smaller and she didn't have a lounge chair but we had a full size bath and a comfortable chair. Also, the tea/coffee was very sparse - just two coffee sachets and two tea bags. I could have asked for it to be refreshed but it was just as easy to go into the airport for a coffee.
perfect for terminal 5, decent toiletries and good bathroom. Good size beds,
Stayed in September 2024
Reviewed: 22 September 2024
Ian
United KingdomThe hotel restaurant was crowded so we didn't stay long.
The location is of course the main benefit of using Sofitel at Terminal 5. We had an early morning flight so checked in our luggage in the afternoon before and took only an overnight bag into the hotel. In the morning we strolled from our hotel room straight to airport security without queueing to drop our bags. A very relaxing start to the holiday.
Stayed in September 2024
Reviewed: 22 September 2024
Roger
United KingdomThe need to book the restaurant. A reminder at check-in would have been helpful. However the bar meal was good
A good place to stay, especially for early flights from Terminal 5, Heathrow
Stayed in September 2024
Reviewed: 22 September 2024
Zoel_08
United Kingdomgreat location, only 5 min walk to T5
Stayed in September 2024
Reviewed: 22 September 2024
Steve
United KingdomQuite expensive
Location excellent, easy to T5
Stayed in September 2024
Reviewed: 21 September 2024
Claire
United KingdomWe stayed twice on a Saturday and both times there was a wedding reception which you can hear if have a room in the wings overlooking the ballroom atrium so make sure you ask for a quiet room The bar food and drink is completely overpriced and the room isn’t cheap
It’s ideally located for terminal 5, very easy to get to from the train and for departures Nice, large comfortable room
Stayed in August 2024
Reviewed: 21 September 2024
Arwas
Israellack of signs, it was hard to find the reception
both room and breakfast were excellent
Stayed in August 2024
Reviewed: 21 September 2024
A
United KingdomCheck in took a long time due to crowds and reception being busy
Did not have breakfast as had an early morning flight
Stayed in August 2024
Reviewed: 21 September 2024
Nengi
NigeriaDated and old rooms.
Proximity to T5
Stayed in August 2024
Reviewed: 21 September 2024
David
United KingdomLocation and facilities
Stayed in September 2024
Reviewed: 21 September 2024
Dave
United KingdomExpensive
Spacious and clean
Stayed in September 2024
Reviewed: 21 September 2024
Elliot
BarbadosConvenient for Heathrow T5. The dinner and breakfast at the hotel were high quality.
Stayed in September 2024
Reviewed: 20 September 2024
John
United KingdomWe liked the hotel
Great facilities very close to Terminal 5
Stayed in September 2024
Reviewed: 20 September 2024
Richard
CyprusThe hotel location was perfect. The facilities are clean, relaxing highly commendable. Importantly, it must be noted that receptionist Rohan was exceptional in manner and personality. a credit to the hotel and management. Sofitel is now our hotel to stay for our future visits. highly praised and thank you to all.
Stayed in September 2024
Reviewed: 20 September 2024
Eluned
United KingdomA large number of personnel attending a conference were congregating in the reception area making it difficult for other people staying in the hotel to move around
Couldn’t see an omelette station
Stayed in September 2024
Reviewed: 19 September 2024
Sofia
United StatesThe toilet in our room did not work well.
Breakfast was good. I liked the eggs.
Stayed in September 2024
Reviewed: 19 September 2024
Chris
United StatesBridge to airport terminal, beautiful hotel, big, clean room, bathrobe, slippers,comfortable bed
Stayed in September 2024
Reviewed: 19 September 2024
James
United KingdomThe exclusion of VAT and Service Charge on the Restaurant Menu.
Room was excellent Disappointed that Breakfast was not included and was reluctant to pay £30 per head for breakfast the next day. We had a meal in the onsite restaurant and was disappointed that the prices that were shown on the Menu still had 20% VAT and 12.5% Service Charge to be added. Made for a very expensive evening meal for what we got
Stayed in September 2024
Reviewed: 19 September 2024
Neva
United StatesA little pricey
It was clean and comfy and great location, got a good wake up call, liked the bath stuff
Stayed in September 2024
Reviewed: 18 September 2024
Evelyn
United KingdomRoom numbers don’t correspond to level room situated on; lifts were appointed to zones. We were not the only travelers confused.
Fine, very confusing layout.
Stayed in September 2024
Reviewed: 18 September 2024
Karen
United KingdomHow busy the bistro bar was - tables too close together!
Nice room - very quiet. All good quality.
Stayed in September 2024
Reviewed: 17 September 2024
Joan
United StatesClub room facilities not easily accessible
exr\tremely comfortable accommodations
Stayed in September 2024
Reviewed: 17 September 2024
Juliana
United KingdomNo room service available, cause they had functions as well.
Lovely room, spacious, quiet. Breakfast was varied and lovely staff
Stayed in August 2024
Reviewed: 17 September 2024
Ian
South AfricaBattled with the TV... which turned out to be a benefit as we didn't stay up all night watching TV...
Very comfortable bed! Excellent location for Terminal 5! The Lounge on the 1st Floor is perfect for a light snack if you have an early flight to catch and you need to get to bed early!
Stayed in August 2024
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