Terminal 5, Hillingdon, TW6 2GD, United Kingdom
#6 of 40 hotels in Hillingdon
Guests' ChoiceBased on 13125 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.8
Value for money
7.5
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Wong
SwitzerlandA little dated
Fantastic location, super comfortable beds and attentive staff
Stayed in May 2024
Reviewed: May 13, 2024
David
SwedenExtremes convenient location, walking distance to check in. Large comfortable bed.
Stayed in May 2024
Reviewed: May 13, 2024
Shelagh
United KingdomSome of the rude clientelle
Convenient
Stayed in May 2024
Reviewed: May 12, 2024
Roger
BarbadosNothing
Excellent food as usual, super comfy room.
Stayed in May 2024
Reviewed: May 12, 2024
Kerstin
GermanyThe barkeep at the bar on the ground floor advised us to NOT order food because they’d have a current lead time of more than 45 mins. Reason was that they only have a small kitchen for bar, room service and something else which I didn’t catch due to language barrier. We ended up having a nice dinner in the a la carte restaurant. I had wilted/rotten salad leaves but took care of that right there. Our shower door didn’t close properly. There was no hand soap only hand lotion at the bathroom sink. I would recommend to sell the balmain toiletries in the gift shop.
Very clean. Very attentive staff at the door. Loved the balmain shampoo etc.
Stayed in May 2024
Reviewed: May 12, 2024
George
CanadaDidn’t receive wake up call
Convenience
Stayed in May 2024
Reviewed: May 12, 2024
Tony
United KingdomThe bar area wasn’t great, and didn’t feel like a restful lounge/bar space.
The location is perfect for T5. The staff were very friendly and the check-in process was quick and painless. The room was good and sizeable and the bathroom was also large and well appointed.
Stayed in April 2024
Reviewed: May 12, 2024
Vincent
United KingdomAll was fine.
Comfortable room. Good dinner in pleasant restaurant.
Stayed in April 2024
Reviewed: May 12, 2024
Paul
United KingdomFood wasn’t the best with the exception of the breakfast
Location excellent
Stayed in May 2024
Reviewed: May 11, 2024
Nigel
United KingdomVery poor reception for checking in very disorganised
Location
Stayed in May 2024
Reviewed: May 11, 2024
Mike
United KingdomThis review is hidden because it doesn't meet our guidelines.
Reviewed: May 11, 2024
Gordy
United KingdomLocation to airport
Stayed in May 2024
Reviewed: May 11, 2024
Gayle
United KingdomThe restaurant was pleasant but lacked atmosphere. Because the restaurant was busy, there was a short delay in the service (understandable)
Because of the queue, the concierge desk completed the check-in so it went well. The location to T5 at Heathrow is the biggest advantage. The room was clean and comfortable, with all the main facilities. Good choice of restaurants and places to eat in the hotel. Staff at breakfast were really friendly and welcoming.
Stayed in May 2024
Reviewed: May 10, 2024
Jason
United KingdomTransportation staff was very difficult and pushy with my wife and I about our car being parked in the drop off lane even after I had confirmed with the bell staff that it was ok. It was more off putting when he could not jump high nor fast enough for the expensive car service guests.
Very comfortable room with nice features and soaps. Check in staff was polite, kind, and helpful.
Stayed in May 2024
Reviewed: May 10, 2024
Jonathan
United KingdomClub lounge was terrible , no quality of service , very basic food no quality drinks and no atmosphere at all , stayed for 5 minutes and left. Bar ran out of rose wine not what you expect for a 5 star hotel
Room was quiet and comfortable, bar area was bright
Stayed in May 2024
Reviewed: May 10, 2024
Sebastian
United KingdomHotel looks quite dated. Very bad WiFi in room. No UK power plugs next to bed. Bed moves easily. Too expensive for what it is.
Directly located next to Terminal 5. Comfy bed. Bathtub.
Stayed in May 2024
Reviewed: May 9, 2024
Joan
United KingdomConvenient position
Stayed in May 2024
Reviewed: May 9, 2024
David
United KingdomNo complaints.
The room was clean and well supplied. The room was quiet. The Aircon was fine. The bathroom was very well thought out and comfortable. Tea/coffee ok but no hot chocolate... Reception/Restaurant staff very pleasant. Porters also good.
Stayed in April 2024
Reviewed: May 9, 2024
Christopher
United KingdomI have stayed at this hotel a few times but the man on the front desk told me they could not add this stay to the loyalty program because I did not book with them direct
Stayed in April 2024
Reviewed: May 9, 2024
Mgts
United KingdomNothing
Comfortable accommodation in ideal location for Terminal 5 at LHR. Staff pleasant.
Stayed in April 2024
Reviewed: May 8, 2024
Annette
United KingdomA lot of drinks particularly beers in the bar were not available
Best hotel to stay for ease of reaching Terminal 5
Stayed in May 2024
Reviewed: May 8, 2024
Claire
United KingdomFound the signage from the terminal Poor. Only after walking on two different levels did of the terminal did I see the sign. It would have also been nice to have pre warning of distance to walk.
Lovely room. Very comfortable.
Stayed in May 2024
Reviewed: May 8, 2024
Christine
United KingdomFood is average & expensive
Close to Terminal 5
Stayed in April 2024
Reviewed: May 8, 2024
Mark
GuernseyNeed more reception staff
Location
Stayed in May 2024
Reviewed: May 7, 2024
Japggereng
United KingdomSlow standard WiFi. Expensive for overnight stay.
Great location, fast check in and check out. Comfortable and clean
Stayed in May 2024
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