Terminal 5, Hillingdon, TW6 2GD, United Kingdom
#6 of 40 hotels in Hillingdon
Guests' ChoiceBased on 13129 hotel reviews
8.3Cleanliness
9.0
Comfort
9.1
Location
9.5
Facilities
8.6
Staff
8.8
Value for money
7.5
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Sukhbir
United KingdomThe arora suite where we had the wedding reception was too warm , not sure if air con was not sufficient for the room and people
Bright and modern
Stayed in June 2024
Reviewed: June 3, 2024
Deborah
United KingdomThe bar area seemed small.
Breakfast lovely, plenty of choice.
Stayed in May 2024
Reviewed: June 3, 2024
David
United KingdomPerfect for our needs
Stayed in May 2024
Reviewed: June 3, 2024
Phil
GibraltarNothing specific; it’s expensive for the room/facilities but the location/convenience is worth the extra cost!
Excellent hotel with prime on-airport location; all the facilities you’d expect plus helpful staff and just a short walk to your flight
Stayed in March 2024
Reviewed: June 3, 2024
Peter
United KingdomNothing
Very efficient check in Room was perfect Restaurant food and service excellent
Stayed in June 2024
Reviewed: June 3, 2024
Robert
United States of AmericaExpensive, but you don't need to arrange for taxi delivery to the airport for departure.
Best location for overnight stay prior to early morning flight from LHR - only a short walk to departure check-in desk from the hotel. Room is quiet despite proximity to runways and busy road.
Stayed in May 2024
Reviewed: June 2, 2024
Lyn
United KingdomNothing
Location to terminal 5 Heathrow
Stayed in May 2024
Reviewed: June 2, 2024
Sarah
United KingdomGreat hotel when departing from Heathrow. The facilities are good and the beds were comfortable.
Stayed in April 2024
Reviewed: June 2, 2024
Rdp
Canadathe location of the hotel simplified our desire to reduce any issues in trying to checkin at the airport.the facilities such as restaurants, and coffee bar reduced our stress in avoidind the usuual seach and rescue
Stayed in May 2024
Reviewed: June 1, 2024
Martin
United KingdomLocation very quick to get to T5
Stayed in May 2024
Reviewed: June 1, 2024
Williscroft
United KingdomVery hard to find the entrance to the hotel within Heathrow Airport. We struggled to find the walk way with our luggage and there seemed to be no signs to help.
Fantastically placed to catch an early morning flight. No time for breakfast.
Stayed in April 2024
Reviewed: May 31, 2024
Niel
United KingdomDisappointing that there was no hairdryer in the room, just an empty bag and nozzle but no hairdryer. A nuisance at 4.30am when rushing to get the plane.
Stayed in May 2024
Reviewed: May 31, 2024
Patricia
United KingdomI struggled to find how to control the air con so I was cold. I'm sure staff would have helped had I rung them, but I was too tired. While I welcome a paper free policy I do think a laminated information sheet on the practicalities would be helpful.
I was arriving at terminal 5 after a 14 hour flight, so the location was perfect. Very attractive hotel; welcoming attentive staff. Bath robe, slippers and Balmain toiletries to use were welcome - as was the presence of a lovely bath to soak and relax in.
Stayed in May 2024
Reviewed: May 31, 2024
Eyal
IsraelWierd numbering of rooms.
Staff excellent
Stayed in May 2024
Reviewed: May 30, 2024
Alan
United States of AmericaWhile in my room difficult to get room service and reception on the phone. My husband had to go down to reception to report that the US outlet had no power and the UK outlet fried our adapter. When he inquired if you had one we could borrow you said no. He had to go to the gift shop to buy one.
The breakfast was excellent
Stayed in May 2024
Reviewed: May 30, 2024
Trevor
SpainNo atmosphere. Counter in bedroom covered in pit marks, very shabby. Noise of room doors banging at night
Access to terminal 5. Bathroom facilities
Stayed in May 2024
Reviewed: May 30, 2024
Suzy
United KingdomNo freshly squeezed orange juice or any kind of juice.
Location
Stayed in May 2024
Reviewed: May 29, 2024
Elizabeth
United KingdomNothing
Clean,quiet easy
Stayed in May 2024
Reviewed: May 29, 2024
Robert
United KingdomSlightly high cost
Convenient, Friendly, Efficient
Stayed in May 2024
Reviewed: May 29, 2024
Kieron
United KingdomThe TV in the bathroom didn’t work - this really wasn’t a problem but was the only thing that didn’t work. Also, they sold out of all of their lagers leaving only bottles.
The location was perfect for access to Heathrow T5.
Stayed in May 2024
Reviewed: May 29, 2024
David
United KingdomEvery time I arrive here there is a queue to check in and a lack of staff. Additionally whilst booking via Booking.com when I check out I’m told I have to get receipt from Booking.com however a VAT receipt can only be given by the hotel. This needs sorting go out as it’s ridiculous that I’m told this each time and the. Have to ring back to get a receipt for my stay.
Location and rooms clean
Stayed in May 2024
Reviewed: May 29, 2024
Aleksandra
United States of AmericaN/a
The room was spacious. The bed was comfortable.
Stayed in May 2024
Reviewed: May 29, 2024
David
United KingdomLack of power sockets by the bed
Return of hire car and location to Terminal is ideal
Stayed in May 2024
Reviewed: May 28, 2024
Cox
BermudaCouldn't find anything to complain about.
This was the perfect place to overnight as you walk right into the airport terminal Very convenient 👌
Stayed in May 2024
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